Suite Disposition

Your profile says you are a Hilton Diamond. I cannot imagine how a call or email to hotel management would not resolve this quickly. i would suggest not using the word fraud in that conversation.
Also, I have called way past 'deadlines' to cancel due to travel delays/cancellations and a Hilton hotel has never had a problem with canceling my reservation and not charging me a cancellation fee as a Diamond.
In purely legal terms, this is a hotel 'error', not fraud.

scubaccr

Slightly different but of the same vein. At WA Amsterdam on checkout
I had minibar charges of circa 50euro incorrectly charged for beer/soda/water

When I disputed stating I took zero drinks. I was told in no uncertain terms by checkout ladies that housekeeping restocked minibar at 1430 and I was responsible as I was in the room
Despite being in hotel still and had proof I checked in 6pm onwards, the desk were refusing to remove the charges, which hotel obviously never charged previous occupants on their checkout

I always check minibars on first entering room but at WA Amsterdam in that instance content stocked list agreed with actuality !

Just wondering if you did online checkin to try and get night+points credit as too late to cancel. If no online checkin them there is no reason whatsoever for hotel to bill you for incidentals.

ashkale

No online checkin-have found that totally unhelpful feature! Have my own suspicions on some kind of data breach, but can't really firm this, so have emailed the hotel to reverse the charges and requested to provide a credit on future stays due to the crazy snow. Had been in transit and mileage running from kul for close to 24hrs so had no connectivity and couldn't cancel in time.

PayItForward

While I understand where you stand on the erroneous minibar charges, I do not see how you can expect the future stay credit regardless the reason behind the no show. That is what travel insurance are for. However, given their error in the charges, you might get what you requested.

PayItForward

Did you eventually succeeded in getting this waived? If you had checked in / arrived after the stated restocking time, I cannot imagine how they can claimed you consumed what they restocked. In addition to having the charge waived, was there also any other service recovery gesture for this ridiculous incident?

NoStressHere

Data breach?

Since you never cancelled, they held the room for you, as requested.

ashkale

Yeah absolutely right and also checked in for me and while they were at it had a couple of drinks for me from the mini-bar.

KENNECTED

When you contacted the hotel what were you told?

NoStressHere

Where is the data breach?

A no show gets charged using the credit card that was used when reserving.

cfischer

sounds like fraud to me.

I just stayed at the Hilton Fashion District last night (made it in before the storm) and they have automatic minibars which charge when you take an item. So someone must have taken something and they hotel charged it although they never issued room keys.

Not sure what you guys call this, but to me this is fraud.

KENNECTED

Hold up......considering some of the minibars are "touch sensitive", due to the optical sensor(s). If something is disturbed or moved it records as an item being "consumed". There are many instances, I've witness and so have others, where they put something in the minibar like breast milk, and it recorded movement, and the hotel assumed item(s) were consumed.

If you travel you know this.

In my mind, I was thinking that when staff did a room check and looked in the minibar, it "recorded" that movement.

Bottom line the OP needs to deal with the hotel. Obviously, is he never checked in, he could not have consumed anything.

NoStressHere

It is still possible there is an explanation. I am assuming they checked the OP in. Others are assuming somebody actually took something from the minibar (theft), or the hotel was trying to just make some money off the OP.

Lots of assumptions.

If the OP had cancelled, this would never had happened.
If the OP calls the credit card company, he will never, ever know.
If he contacts the hotel, he MIGHT have a better idea.

ashkale

Contacted the hotel the minute I had internet, didn't hear back till this morning. I am in NYC soon again and intend to get the police involved here to check the cctv and see which brother used and sold my room. Disgusting really.

smmrfld

Oy. This keeps getting more entertaining. Now we have an ongoing saga...perhaps suitable for a TV series.

KENNECTED

"Brother"?? Do you know what you're saying?

If you contacted the hotel, please share the conversation so we can end this?