[ARCHIVE to 2019] Grand Wailea, A Waldorf Astoria Resort {US-HI}
Sep 8, 2014, 3:53 am
#1426
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
Hello All,
I have 2 HHonors certificates that are set to expire next week so I need to use them this weekend. I've worked out a whole trip around using my certificates at the WA Grand Wailea however today when I called to make the reservation they told me I could not. They cited that no Terrace-view rooms were available (going on the website for 70K, $319/night) which are apparently the only rooms the certificate can be used for. However, there are garden view rooms available (going on the website for 86K, $309/night) but they said their system wont allow them to book this room.
Has anyone run into this issue and were able to successfully use the certificates? Would really appreciate your advice on how to go about this.
Thanks much.
I have 2 HHonors certificates that are set to expire next week so I need to use them this weekend. I've worked out a whole trip around using my certificates at the WA Grand Wailea however today when I called to make the reservation they told me I could not. They cited that no Terrace-view rooms were available (going on the website for 70K, $319/night) which are apparently the only rooms the certificate can be used for. However, there are garden view rooms available (going on the website for 86K, $309/night) but they said their system wont allow them to book this room.
Has anyone run into this issue and were able to successfully use the certificates? Would really appreciate your advice on how to go about this.
Thanks much.
Sep 8, 2014, 5:25 am
#1427
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,672
Sep 8, 2014, 9:46 am
#1428
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,790
A standard room is required under the t & c's if the certs you are referring to are from the reserve card. See this thread:
http://www.flyertalk.com/forum/hilto...rtificate.html
Also see:
http://www.flyertalk.com/forum/20492612-post1078.html
http://www.flyertalk.com/forum/20494008-post1080.html
http://www.flyertalk.com/forum/hilto...rtificate.html
Also see:
http://www.flyertalk.com/forum/20492612-post1078.html
http://www.flyertalk.com/forum/20494008-post1080.html
Sep 9, 2014, 8:08 am
#1429
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
Sep 9, 2014, 7:25 pm
#1430
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 549
"The pools have been retiled....." Lol maybe in the last 5-10 years but they certainly need tile work now.
Sep 9, 2014, 9:54 pm
#1431
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,036
Sep 10, 2014, 7:07 pm
#1432
Join Date: Mar 2011
Posts: 249
I mean libuser
Last edited by felicity5; Sep 10, 2014 at 7:09 pm Reason: Wrong spelling
Sep 21, 2014, 1:01 am
#1433
Join Date: Aug 2012
Programs: Hyatt Globalist, Hilton Hhonors Diamond, AA Exec Plat, National Exec Elite
Posts: 152
Just got the 3rd week in OCT for 56,000 Pts per night.
Hoping this will be a great first stay.
Hoping this will be a great first stay.
Oct 4, 2014, 11:41 am
#1434
Join Date: Apr 2004
Programs: Starwoods/ Marriott Life Time Platinum, Hilton-Diamond, and HP
Posts: 823
Napua Club
I received a call yesterday, that the Napau Club will be closed for renovations from November 2014 into December 2014, and they offered me a ocean front room in a new wing, with full buffet breakfast and evening cocktails.
Last edited by 360guy; Oct 4, 2014 at 4:44 pm
Oct 4, 2014, 12:31 pm
#1435
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,672
Oct 5, 2014, 8:59 pm
#1436
Join Date: Apr 2009
Location: Midwest
Programs: AA Gold, HH Diamond
Posts: 120
Hilton Diamond Thank you at Check In
Checked in today and received a $35 Ho'okipa card and a $40 dinner credit (both good for dining with a reservation - food only no boos). Booked a garden view with points 70,000/night for 4 nights. Upgraded using Nor-1 to the Napua Tower on the 9th floor for $150/night. Very nice room and staff friendly. Looking forward to the next four days.
Juice at check-in was refreshing (after driving the south road back from Hana) and bellman very polite. Tomorrow is going to be find laundry or wash/fold as I'm in the middle of an adventure.
Thought I'd check in with the current state of goodies for a Diamond.
Juice at check-in was refreshing (after driving the south road back from Hana) and bellman very polite. Tomorrow is going to be find laundry or wash/fold as I'm in the middle of an adventure.
Thought I'd check in with the current state of goodies for a Diamond.
Oct 6, 2014, 11:49 am
#1437
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,672
Checked in today and received a $35 Ho'okipa card and a $40 dinner credit (both good for dining with a reservation - food only no boos). Booked a garden view with points 70,000/night for 4 nights. Upgraded using Nor-1 to the Napua Tower on the 9th floor for $150/night. Very nice room and staff friendly. Looking forward to the next four days.
Juice at check-in was refreshing (after driving the south road back from Hana) and bellman very polite. Tomorrow is going to be find laundry or wash/fold as I'm in the middle of an adventure.
Thought I'd check in with the current state of goodies for a Diamond.
Juice at check-in was refreshing (after driving the south road back from Hana) and bellman very polite. Tomorrow is going to be find laundry or wash/fold as I'm in the middle of an adventure.
Thought I'd check in with the current state of goodies for a Diamond.
Oct 7, 2014, 1:43 am
#1438
Join Date: Apr 2009
Location: Midwest
Programs: AA Gold, HH Diamond
Posts: 120
Oct 7, 2014, 1:55 am
#1439
Join Date: Apr 2009
Location: Midwest
Programs: AA Gold, HH Diamond
Posts: 120
South Elevators - 4th floor to beach/ground
Today we witnessed fire department drilling and then using the "jaws of life" to crack open one of the south elevators - 6:30pm.
Family exited with help from security one by one. Spoke with family after; trapped for 60-90 minutes. The emergency call button was not working in the elevator, no back up power or lighting. They said the elevator was very hot and I saw two kiddos under five years old.
Helpful guest notified the front desk - however hotel did not call 911 until after in house maintenance and security attempted a rescue (according to the family).
I hope the renovation takes a shot at the elevators!! I'll be taking the north elevators and stairs.
Family exited with help from security one by one. Spoke with family after; trapped for 60-90 minutes. The emergency call button was not working in the elevator, no back up power or lighting. They said the elevator was very hot and I saw two kiddos under five years old.
Helpful guest notified the front desk - however hotel did not call 911 until after in house maintenance and security attempted a rescue (according to the family).
I hope the renovation takes a shot at the elevators!! I'll be taking the north elevators and stairs.
Oct 7, 2014, 11:29 am
#1440
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
Checked in today and received a $35 Ho'okipa card and a $40 dinner credit (both good for dining with a reservation - food only no boos). Booked a garden view with points 70,000/night for 4 nights. Upgraded using Nor-1 to the Napua Tower on the 9th floor for $150/night. Very nice room and staff friendly. Looking forward to the next four days.
Juice at check-in was refreshing (after driving the south road back from Hana) and bellman very polite. Tomorrow is going to be find laundry or wash/fold as I'm in the middle of an adventure.
Thought I'd check in with the current state of goodies for a Diamond.
Juice at check-in was refreshing (after driving the south road back from Hana) and bellman very polite. Tomorrow is going to be find laundry or wash/fold as I'm in the middle of an adventure.
Thought I'd check in with the current state of goodies for a Diamond.
Not sure of your itinerary but if you booked 4 nights at 70K you could have had a fifth night free which would even be helpful for a late flight home.
