[ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites
Jul 18, 2007, 9:22 am
#1501
Join Date: Mar 2005
Posts: 380
I've had many issues with the site since they redid it:
A) A reservation for a hotel I did not book in a city that I wasn't planning to visit. I cancelled it and it reappeared in my reservations.
B) My account shows that I am registered for points/variable miles. When I go to change it, it says I am registered for points/fixed miles.
C) My UAL number keeps showing up in my reservations even though it is not my default number. I finally deleted it so there is only one airline number in my profile.
D) After making a reservation, it showed my name and HHonors number followed by an address for someone living in Watford, UK even though I live in Houston, Texas.
A) A reservation for a hotel I did not book in a city that I wasn't planning to visit. I cancelled it and it reappeared in my reservations.
B) My account shows that I am registered for points/variable miles. When I go to change it, it says I am registered for points/fixed miles.
C) My UAL number keeps showing up in my reservations even though it is not my default number. I finally deleted it so there is only one airline number in my profile.
D) After making a reservation, it showed my name and HHonors number followed by an address for someone living in Watford, UK even though I live in Houston, Texas.
Jul 18, 2007, 3:38 pm
#1502
Original Member
Join Date: May 1998
Location: Reno, NV (RNO)
Programs: AA Platinum, AS, UA, DL, HHonors Gold, Marriott LTP, Hyatt, IHG Platinum
Posts: 4,707
Unable to login to the HHonors site at the moment.
Jul 18, 2007, 3:51 pm
#1503
Join Date: Jan 2007
Location: London, England
Programs: MUCCI -- What else matters?
Posts: 1,089
I can't log in either. Wanted to make a reservation, guess I'll have to call. *sigh*
-simon
-simon
Jul 18, 2007, 8:57 pm
#1504
Join Date: May 2005
Location: The Golden State
Programs: 2Peon, NW PLAT, HH Diamond & *W Fallen-from-Gold-Grace
Posts: 1,422
Hmmm, I still can't access via FF but got in perfectly with IE. 
Aug 9, 2007, 8:38 pm
#1505
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,560
Can anyone log in right now?
I can't get in from hhonors.com or hiltonfamily.com. Can anyone else get in?
Aug 9, 2007, 8:58 pm
#1506
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,032
I just did without issue.
Aug 10, 2007, 8:00 am
#1507
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
www.hilton.com is getting worse than www.flyertalk.com
"The page you are attempting to view is temporarily unavailable..." The brand sites wont come up either. Did someone say Hyatt?
MisterNice
MisterNice
Aug 10, 2007, 9:48 am
#1508
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I had similar issues, but trying again once or twice seems to have resolved issues (before I resorted to clearing my cache, just in case.) I wonder if it gets bogged down at heavier usage times?
Aug 15, 2007, 8:00 am
#1509
Join Date: Oct 2000
Location: College Station, Texas
Programs: UA GOld, HHonors Diamond, Marriott Platinum
Posts: 114
Website problems-display of HHonors activity
I noticed last week that when you bring up your HHonors activiy, the activity from American Express (credit card points) doesn't show. It normally shows under 'ALL ACTIVITY' as well as 'NON-HOTEL ACTIVITY'. Now if you press 'non-hotel activity' you get your redemption history. Nowhere can you see your AMEX points.
I called yesterday and they seemed to be aware of the problem, but no ETA on a fix.
I called yesterday and they seemed to be aware of the problem, but no ETA on a fix.
Aug 15, 2007, 8:48 am
#1510
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I noticed last week that when you bring up your HHonors activiy, the activity from American Express (credit card points) doesn't show. It normally shows under 'ALL ACTIVITY' as well as 'NON-HOTEL ACTIVITY'. Now if you press 'non-hotel activity' you get your redemption history. Nowhere can you see your AMEX points.
I called yesterday and they seemed to be aware of the problem, but no ETA on a fix.
I called yesterday and they seemed to be aware of the problem, but no ETA on a fix.
Thanks for the heads up, however, there is already a thread for Website issues. For future reference, please see: http://flyertalk.com/forum/showthread.php?t=636061
Aug 15, 2007, 9:05 pm
#1511
Join Date: Apr 2003
Location: MEL/LAX
Programs: AAdv GLD(MM), QF LTS, UA MP_nada, HH Gld, SPG, GoldenCircle Jade
Posts: 4,472
History of activity only seems to go back a random period of time - and no way to keep going back in time - I think it only displays whatever fits on one page.
Aug 23, 2007, 10:37 am
#1512
Join Date: Dec 2005
Location: DTW
Programs: NW Platinum Elite, *Wood Platinum, HHonors Diamond, Hertz PC, National Exec Elite
Posts: 1,644
New @hilton.com Email Address Format
I just received a note from a sales director that I worked with that Hilton has changed the format of email address, eliminating the _ from names and replacing them with a period '.'
Just a heads up in case some of you are trying to reach your Hilton contacts.
Example:
[email protected] is now [email protected]
Not sure if the aliased the old emails, and if so, how long that will last.
Just a heads up in case some of you are trying to reach your Hilton contacts.
Example:
[email protected] is now [email protected]
Not sure if the aliased the old emails, and if so, how long that will last.
Aug 24, 2007, 8:26 am
#1513
Join Date: Jun 2005
Location: Florida
Programs: HH Diamond, MR Platinum, Choice Diamond, Priority Club Plat, DL Silver
Posts: 344
I just went to hiltonfamily.com and got invited to take a survey and tell them what I thought of their website. That is the first time I have seen them do that.
I found many more things wrong then I did words of praise (which, honestly, I could not think of a single area where they are much better then the average of their competitors sites) but I was annoyed even taking the survey. They only allow 500 characters max in which to tell them what is wrong with the site. Obviously a person needs many more words then that will allow.
But hopefully that means they are actually looking at fixing some of the problems discussed here?
I found many more things wrong then I did words of praise (which, honestly, I could not think of a single area where they are much better then the average of their competitors sites) but I was annoyed even taking the survey. They only allow 500 characters max in which to tell them what is wrong with the site. Obviously a person needs many more words then that will allow.
But hopefully that means they are actually looking at fixing some of the problems discussed here?
Aug 24, 2007, 11:33 am
#1514
Join Date: Apr 2007
Programs: SPG Gold, Marriott Gold, Hyatt Platinum
Posts: 254
Getting the hilton specific "site unavailable" when trying to visit any of the sites, Hilton, Hampton Inn, Hilton Garden Inn, etc...been about an hour and half now and each site is returning that same message. Anyone else having an issue?
Aug 24, 2007, 12:06 pm
#1515
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
MisterNice