Hilton Bournemouth {GBR}
Mar 9, 2019, 8:54 am
#121
Join Date: Nov 2009
Posts: 284
I have just arrived at the Hilton Bournemouth. The lounge is closed as iits location is being moved. The hotel haven’t considered how to manage the situation other than to give a few drinks vouchers, which has been extended to a few beers and wine in the room with a few peanuts. I am not happy but have had a room upgrade. I would have preferred to have been told of its closure and come another eeekend. We met a manager who stilll couldn’t help resolve an issue. I am Very unhappy.
I'll be taking it further as it's misselling not to put it on the website.
Mar 9, 2019, 9:01 am
#122
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,965
Same here flyoff, she just kept on repeating 'whilst it's frustrating as a diamond member we are trying to improve service' and 'next time you come it will be be a bigger space on the first floor'. I was flabbergasted when she handed me two drinks vouchers and put me in an exec room. I now have a suite and four vouchers but I'm feeling bitter about it. It's one of the top factors when choosing a hotel to have a lounge. Why close the old one before opening the new one? Most other Hilton either use a conference room or rope offf an area of the bar and it's the usual free flow.
I'll be taking it further as it's misselling not to put it on the website.
I'll be taking it further as it's misselling not to put it on the website.
Mar 9, 2019, 9:07 am
#123
Join Date: Oct 2005
Location: UK
Programs: BA Silver, IHG Diamond, Hilton Diamond,
Posts: 557
We have been over toTesco to get some lounge snack equivalents.The front desk when pushed did supply some warm lager to our room without a bottle opener. I had to call to ask for chilled lager and a bottle opener.
Mar 9, 2019, 9:10 am
#125
Join Date: Nov 2009
Posts: 284
Mar 9, 2019, 9:32 am
#126
Join Date: Oct 2005
Location: UK
Programs: BA Silver, IHG Diamond, Hilton Diamond,
Posts: 557
I booked a standard room and initially was given an executive upgrade. When I said I was unhappy they gave me a suite. I explained the room type wasnt what I wanted - it is nice though. I wonder how they are dealing with people who paid for Exec rooms they purchased this week when they knew the lounge was closed. They said there had been a lack of communication with marketing when I pointed out the website didn’t mention the closure.
Mar 10, 2019, 4:28 am
#128
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
What’s a joke!....... they could have at least emailed/ called about the lounge closure.
I had a same happen to me Xmas before last at Hilton Cambridge city, arrived to be told lounge closed here’s two drinks vouchers ( I had two rooms booked ) ........... I asked to see manager and explained I would have cancelled stay if informed or had a note on website.
She told me to come down to the bar after 6pm and they will provide some drinks and nibbles.
To be fair they did and was very generous ( bottle of wine and some starters off the menu ) but it’s not the point ........ why not inform us?......it’s not rocket science.
I had a same happen to me Xmas before last at Hilton Cambridge city, arrived to be told lounge closed here’s two drinks vouchers ( I had two rooms booked ) ........... I asked to see manager and explained I would have cancelled stay if informed or had a note on website.
She told me to come down to the bar after 6pm and they will provide some drinks and nibbles.
To be fair they did and was very generous ( bottle of wine and some starters off the menu ) but it’s not the point ........ why not inform us?......it’s not rocket science.
Mar 10, 2019, 5:08 am
#129
Join Date: Nov 2009
Posts: 284
This hotel basically is a joke. Lovely building but another Hilton that is poorly directed.
Went to the sky bar and was seated next to a huge table of drunk when who spilled a water balloon everywhere, drinks took ages to arrive, no food up there. Decided to move to the lobby bar and had a good bottle of wine, but again no food. The only way to have food here is room service or the full service restaurant. Not ideal if you want a couple of snacky type things.
The sky bar is basically a night club, so drunk people coming in and out constantly. Arguments in the lobby, even with staff over sportswear or the location of taxis. This is because the hotel isnt on the beach front but at the clubby end of the town.
Outside in the drop off area in front of the lobby people just decide to park there as there is no bell hop to tell them otherwise. Dumped cars and fag ends, just the welcome you want.
Breakfast was a zoo, a lack of quick replenishment and a bad design. You are constantly waiting behind a chair or to the side for people to pass.
Was awoken this morning with drilling too.
I won't be returning here, even when the lounge is open.
Went to the sky bar and was seated next to a huge table of drunk when who spilled a water balloon everywhere, drinks took ages to arrive, no food up there. Decided to move to the lobby bar and had a good bottle of wine, but again no food. The only way to have food here is room service or the full service restaurant. Not ideal if you want a couple of snacky type things.
The sky bar is basically a night club, so drunk people coming in and out constantly. Arguments in the lobby, even with staff over sportswear or the location of taxis. This is because the hotel isnt on the beach front but at the clubby end of the town.
Outside in the drop off area in front of the lobby people just decide to park there as there is no bell hop to tell them otherwise. Dumped cars and fag ends, just the welcome you want.
Breakfast was a zoo, a lack of quick replenishment and a bad design. You are constantly waiting behind a chair or to the side for people to pass.
Was awoken this morning with drilling too.
I won't be returning here, even when the lounge is open.
Mar 10, 2019, 6:10 am
#130
Join Date: Apr 2016
Programs: BAEC, Flying Club, HHonors, Gold Passport, IHG Rewards, Le Club Accor, Club Carlson
Posts: 323
Slightly concerned about all these posts as I have booked this hotel for my mother, who has been very ill, as I was expecting her to have access to the lounge (I am a Diamond member in a seperate room). Could anyone confirm if the lounge will be reopened by the end of May?
Mar 10, 2019, 7:05 am
#131
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Slightly concerned about all these posts as I have booked this hotel for my mother, who has been very ill, as I was expecting her to have access to the lounge (I am a Diamond member in a seperate room). Could anyone confirm if the lounge will be reopened by the end of May?
Mar 10, 2019, 9:57 am
#132
Join Date: Nov 2009
Posts: 284
Slightly concerned about all these posts as I have booked this hotel for my mother, who has been very ill, as I was expecting her to have access to the lounge (I am a Diamond member in a seperate room). Could anyone confirm if the lounge will be reopened by the end of May?
Mar 11, 2019, 11:59 am
#134
Join Date: May 2018
Location: BLQ 🇮🇹
Programs: BA GGL, Cartafreccia Oro
Posts: 195
New lounge is open. Space is smaller than the old lounge but we have gained a balcony. The lounge is converted meeting rooms, there’s dividing walls between the rooms which means if there’s demand for meeting rooms they can half the size of the lounge. In theory they could also increase the size of the lounge if the meeting rooms are not booked and there’s a lot of diamonds staying.
The old lounge will will be converted into rooms. There should be space for two regular rooms and a junior suite.
Can’t comment on the evening options as it just opened this morning and I’m gone now. Breakfast hasn’t changed so I bet the evening offering is the same too. Probably chicken wings. It’s always chicken wings when I stay there. I’ve been told it differs daily!
Ignoring the do not enter sign I popped into the old lounge yesterday. A once excellent facility (before they cut back their offering) stripped down ready to make more money.
The old lounge will will be converted into rooms. There should be space for two regular rooms and a junior suite.
Can’t comment on the evening options as it just opened this morning and I’m gone now. Breakfast hasn’t changed so I bet the evening offering is the same too. Probably chicken wings. It’s always chicken wings when I stay there. I’ve been told it differs daily!
Ignoring the do not enter sign I popped into the old lounge yesterday. A once excellent facility (before they cut back their offering) stripped down ready to make more money.
Mar 11, 2019, 1:43 pm
#135
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
New lounge is open. Space is smaller than the old lounge but we have gained a balcony. The lounge is converted meeting rooms, there’s dividing walls between the rooms which means if there’s demand for meeting rooms they can half the size of the lounge. In theory they could also increase the size of the lounge if the meeting rooms are not booked and there’s a lot of diamonds staying.
The old lounge will will be converted into rooms. There should be space for two regular rooms and a junior suite.
Can’t comment on the evening options as it just opened this morning and I’m gone now. Breakfast hasn’t changed so I bet the evening offering is the same too. Probably chicken wings. It’s always chicken wings when I stay there. I’ve been told it differs daily!
Ignoring the do not enter sign I popped into the old lounge yesterday. A once excellent facility (before they cut back their offering) stripped down ready to make more money.
The old lounge will will be converted into rooms. There should be space for two regular rooms and a junior suite.
Can’t comment on the evening options as it just opened this morning and I’m gone now. Breakfast hasn’t changed so I bet the evening offering is the same too. Probably chicken wings. It’s always chicken wings when I stay there. I’ve been told it differs daily!
Ignoring the do not enter sign I popped into the old lounge yesterday. A once excellent facility (before they cut back their offering) stripped down ready to make more money.