I cannot see award availability. Diamond desk says due to my low point balance
Sep 25, 2015, 1:41 pm
#1
Original Poster
Join Date: Jul 2005
Location: Florida
Programs: Hhonors Lifetime Diamond, AA EXP, Marriott Platinum
Posts: 508
I cannot see award availability. Diamond desk says due to my low point balance
All of the sudden when I am searching for award availability I am only seeing the dollar amount, not the point amount. Diamond desk is saying it is because I have a low point balance.
Early this week I wiped out my account booking my parents a room in Paris for a week, so my balance is just over 1k points. I have never had a balance this low, and by next week Im sure will be back to 30-40K. However, this does not seem like it can be correct. I have looked at many rooms that I did not have the points for, it always says you will need to purchase x amount of points for x amount of $.
If am not logged in, it will show me rooms for points, but since I am diamond, this is not the amount I would be paying.
Has anyone experienced this?
TT
Early this week I wiped out my account booking my parents a room in Paris for a week, so my balance is just over 1k points. I have never had a balance this low, and by next week Im sure will be back to 30-40K. However, this does not seem like it can be correct. I have looked at many rooms that I did not have the points for, it always says you will need to purchase x amount of points for x amount of $.
If am not logged in, it will show me rooms for points, but since I am diamond, this is not the amount I would be paying.
Has anyone experienced this?
TT
Sep 25, 2015, 2:40 pm
#2
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Yes, that happens. If you do not have enough points in your account, it will either say no rooms available for points or you have to purchase the required number of points. When you log out of your account, it will give the number of points required for the Award booking.
Sep 25, 2015, 3:58 pm
#3
Join Date: May 2006
Location: AUS
Programs: UA 1K, National Car EE, Hilton Lifetime Diamond, Marriott Platnium/Lifetime Silver
Posts: 224
All of the sudden when I am searching for award availability I am only seeing the dollar amount, not the point amount. Diamond desk is saying it is because I have a low point balance.
Early this week I wiped out my account booking my parents a room in Paris for a week, so my balance is just over 1k points. I have never had a balance this low, and by next week Im sure will be back to 30-40K. However, this does not seem like it can be correct. I have looked at many rooms that I did not have the points for, it always says you will need to purchase x amount of points for x amount of $.
If am not logged in, it will show me rooms for points, but since I am diamond, this is not the amount I would be paying.
Has anyone experienced this?
TT
Early this week I wiped out my account booking my parents a room in Paris for a week, so my balance is just over 1k points. I have never had a balance this low, and by next week Im sure will be back to 30-40K. However, this does not seem like it can be correct. I have looked at many rooms that I did not have the points for, it always says you will need to purchase x amount of points for x amount of $.
If am not logged in, it will show me rooms for points, but since I am diamond, this is not the amount I would be paying.
Has anyone experienced this?
TT
Sep 25, 2015, 5:58 pm
#4
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,813
All of the sudden when I am searching for award availability I am only seeing the dollar amount, not the point amount. Diamond desk is saying it is because I have a low point balance.
Early this week I wiped out my account booking my parents a room in Paris for a week, so my balance is just over 1k points. I have never had a balance this low, and by next week Im sure will be back to 30-40K. However, this does not seem like it can be correct. I have looked at many rooms that I did not have the points for, it always says you will need to purchase x amount of points for x amount of $.
If am not logged in, it will show me rooms for points, but since I am diamond, this is not the amount I would be paying.
Has anyone experienced this?
TT
Early this week I wiped out my account booking my parents a room in Paris for a week, so my balance is just over 1k points. I have never had a balance this low, and by next week Im sure will be back to 30-40K. However, this does not seem like it can be correct. I have looked at many rooms that I did not have the points for, it always says you will need to purchase x amount of points for x amount of $.
If am not logged in, it will show me rooms for points, but since I am diamond, this is not the amount I would be paying.
Has anyone experienced this?
TT
http://www.flyertalk.com/forum/hilto...fter-sign.html
http://www.flyertalk.com/forum/hilto...ilability.html
And as also noted by NYC2TheWorld you only receive an elite discount on points stays when you are booking for more than four nights.
http://www.flyertalk.com/forum/16555283-post3.html
Sep 25, 2015, 6:33 pm
#5
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
The Diamond exclusive benefit is hotels sometimes will open extra award availability to Diamonds which you can't see unless you sign in AND have enough points.
Sep 27, 2015, 11:20 am
#6
Join Date: Feb 2011
Location: USA FL
Programs: Hilton Honors LT Diamond, Marriott Gold Delta Gold, Avis Preferred Plus,
Posts: 190
I use a lot of points and have found that if I don't have enough points it wont show me what it would cost in points to book. I think they need to change this on the web site. I probably use around 1 million points a year and run into this a few times a year when building back up my points.
Sep 27, 2015, 6:16 pm
#7
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Yep just booked last week when booking sold me the exact points 2-3k range to make my balance post booking as exactly zero. Since then balance 250points due to Hampton stay
Now
A)not signed in I can see points for any hotel if available
B)signed in with 250pt balance I just see a Cat 1 hotel if points and cash 19euro + 2k. Available but if only award at 5k I don't see it.
Also if I search not signed in to get results list to show award nights and then sign in I still see same searched results of points hotels BUT if I select hotel then the booking option of points is not offered !
So no book/cancel option here with HH to points into account , one had to either buy on HH. or xfer in from somewhere
In future I think I'll book all awards as points + cash rather than drain my balance again
Now
A)not signed in I can see points for any hotel if available
B)signed in with 250pt balance I just see a Cat 1 hotel if points and cash 19euro + 2k. Available but if only award at 5k I don't see it.
Also if I search not signed in to get results list to show award nights and then sign in I still see same searched results of points hotels BUT if I select hotel then the booking option of points is not offered !
So no book/cancel option here with HH to points into account , one had to either buy on HH. or xfer in from somewhere
In future I think I'll book all awards as points + cash rather than drain my balance again