Mar 29, 15, 2:29 am
Last edit by: JDiver
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Posts older than 2013 for this OPEN THREAD can be found in the ARCHIVE THREAD for Hilton Waikoloa Village
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Better yet, please feel free to add links to what you believe are portions of this discussion with important information about the Hilton Waikoloa Village® hotel property.
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Thank you.
Moderator notes (do not delete)
Posts older than 2013 for this OPEN THREAD can be found in the ARCHIVE THREAD for Hilton Waikoloa Village
Hilton Waikoloa Village {US-HI}
Mar 3, 23, 7:48 pm
#586
Join Date: Dec 2018
Posts: 808
Mar 4, 23, 10:38 am
#587
Join Date: Oct 2012
Location: SEA
Programs: Alaska MVP Gold
Posts: 520
I'm staying at a nearby condo (not affiliated with Hilton) next month but I want to use up my Aspire resort credits. Does anyone have any experience going to a meal at KPC or paying for the luau and having it get reimbursed by Amex? I think KPC should be ok, but I'm wondering if the luau is a 3rd party that won't show up as Amex. Obviously, since I can't bill to the room I'm hoping they show up as a Hilton purchase.
May 19, 23, 9:25 am
#589
Join Date: Mar 2006
Location: ATL
Posts: 129
I was Gold and happened to notice an upgrade in the app a week or so out from my stay, e.g. from palace tower grounds to Makai ocean view. Not sure when that upgrade actually happened, as I didn't receive a notice about it. I also received an email offering an additional upgrade, e.g. from ocean view to ocean front, about five days out.
May 19, 23, 1:56 pm
#590
Join Date: Mar 2016
Posts: 855
I was Gold and happened to notice an upgrade in the app a week or so out from my stay, e.g. from palace tower grounds to Makai ocean view. Not sure when that upgrade actually happened, as I didn't receive a notice about it. I also received an email offering an additional upgrade, e.g. from ocean view to ocean front, about five days out.
May 19, 23, 7:56 pm
#591
Join Date: Mar 2006
Location: ATL
Posts: 129
To be clear, the upgrade to the Makai ocean view room happened automatically, e.g. I booked a standard room in Palace with points last year, and some time earlier this year I was auto-upgraded to Makai. As I mentioned, I only noticed it a week or so out from my stay (in Feb.).
May 19, 23, 8:00 pm
#592
Join Date: Mar 2016
Posts: 855
To be clear, the upgrade to the Makai ocean view room happened automatically, e.g. I booked a standard room in Palace with points last year, and some time earlier this year I was auto-upgraded to Makai. As I mentioned, I only noticed it a week or so out from my stay (in Feb.).
May 22, 23, 8:27 am
#593
Original Member
Join Date: May 1998
Programs: HHonors Diamond
Posts: 51
May 23, 23, 6:47 pm
#594
Join Date: Mar 2016
Posts: 855
Makai Ocean to Palace Ocean I think is more expected? That is considered one class up? The standard award room is Palace resort? In my experiences so far, the free upgrade was up to Palace Ocean and you pay discounted to Makai.
May 25, 23, 1:00 pm
#595
Original Member
Join Date: May 1998
Programs: HHonors Diamond
Posts: 51
I thought Palace was entry level and you upgraded to MAKAI. Rates are lower for similar Palace rooms and every time I book in Palace I get upgraded to MAKAI.
May 25, 23, 1:51 pm
#596
Join Date: Mar 2006
Location: ATL
Posts: 129
That's correct, and the rest of HIFlya's comments support that. I think HIFlya just got the two reversed in his opening words.
May 25, 23, 2:11 pm
#597
Join Date: Mar 2016
Posts: 855
IMO.
Yesterday, 2:30 am
#600
Join Date: Dec 2018
Posts: 808
I recently stayed at this property on FNC and booked a palace resort view and was upgraded to a palace ocean view top floor, views were great room and parts of the property looked tired or needing upkeep imho. The lagoon was amazing, the pools were nice but the lack of shade and no umbrellas was disappointing especially when the cost of a cabana is $284. We used our diamond food and beverage credit mostly at nui for a few dinners as we explored the island for 10 is hours 2 of our 4 days on the big island. Starbucks is a nice scenic 20 min walk each morning and island market gourmet is in the same shopping center for beer, wine, liquor, snacks, meals etc. Overall the hotel is a nice base for exploring but lacks the attention to detail the grand wailea provides granted at 1/3 the cost of the grand wailea.
