Feb 27, 2015, 9:38 am
Last edit by: ekozie
We are trying to collate a list of the websites that Hilton's Best Rate Guarantee team consider eligible for the BRG. Please update the following wiki with you successful/rejected BRG claims.
^Successful BRG claims have been made against:
muchoviaje.com - 26/09/2016
expedia.co.uk - 26/09/2016, Jan 2018
Expedia.com (US) - 18/09/2017
Expedia.ca - 1/20/18
happyrooms.com - 30/09/2016, 25/Jan/2017, 28/Jan/2017, 27/Feb/2017, 23/July/2017
hotelscombined.com - 17/Jan/2017
priceline.com (standard booking, not a bid or express booking)- 05/Oct/2016, 15/May/2017, 22/Apr/2018, 22/Oct/18, 25/Nov/18
prestigia.com - 24/Jan/2017
orbitz.com - Dec 2017
prestigia.com - Dec 2017, January 2018
nustay.com - Feb 2020
Unauthorised Sites for BRG Claim:
roomertravel.com - 16/09/2016
prestigia.com - 27/09/2016 - 'does not instantly confirm'
hoteltravel.com - August 2016 - " there have been discrepancies in the way the website has been displaying prices recently, and we are not satisfied that the website's processes are fair and transparent."
destinia.com - 29/09/2016 - 12 EUR Administration Fee for any cancellation vs Hilton Fully Flex
Travel.AmericaExpress.co.uk - 29/09/2016 Amex Card holders only
Bedfinder.com 6/8/17 - The third party site bedfinder.com is no longer considered to be valid
skoosh.com - denied 10//4/18
BRG claims on non-refundable rates are a gamble at best. Hilton can ask 3rd party sites to remove rates when they "sell unbundled wholesale rates", and screenshots are no longer sufficient proof. You will end up with the non-refundable rate booked, if the rate is gone when your claim is being reviewed.
On 18 November 2014 (see post #1261 of the archived thread), the HHonorsRepresentative listed 15 third-party websites that were 'no longer authorized to distribute our hotels’ static rates':
However, on 19 December 2014 (see post #3 of this thread), the HHonorsRepresentative announced a change of policy, stating that:
The HonorsRepresentative has not issued any subsequent statement suggesting another change of policy and a return to the previous 'blacklist'.
---------------------------------------------------------------------------------
This is the late 2014/2015 BRG thread - for the original thread please check here
Hilton Best Rate Guarantee, or BRG: The Definitive Thread
Thanks!
Squeakr
for the HH Mod Team of squeakr, Canarsie and Kiwi Flyer
--------
^Successful BRG claims have been made against:
muchoviaje.com - 26/09/2016
expedia.co.uk - 26/09/2016, Jan 2018
Expedia.com (US) - 18/09/2017
Expedia.ca - 1/20/18
happyrooms.com - 30/09/2016, 25/Jan/2017, 28/Jan/2017, 27/Feb/2017, 23/July/2017
hotelscombined.com - 17/Jan/2017
priceline.com (standard booking, not a bid or express booking)- 05/Oct/2016, 15/May/2017, 22/Apr/2018, 22/Oct/18, 25/Nov/18
prestigia.com - 24/Jan/2017
orbitz.com - Dec 2017
prestigia.com - Dec 2017, January 2018
nustay.com - Feb 2020
Unauthorised Sites for BRG Claim:roomertravel.com - 16/09/2016
prestigia.com - 27/09/2016 - 'does not instantly confirm'
hoteltravel.com - August 2016 - " there have been discrepancies in the way the website has been displaying prices recently, and we are not satisfied that the website's processes are fair and transparent."
destinia.com - 29/09/2016 - 12 EUR Administration Fee for any cancellation vs Hilton Fully Flex
Travel.AmericaExpress.co.uk - 29/09/2016 Amex Card holders only
Bedfinder.com 6/8/17 - The third party site bedfinder.com is no longer considered to be valid
skoosh.com - denied 10//4/18
BRG claims on non-refundable rates are a gamble at best. Hilton can ask 3rd party sites to remove rates when they "sell unbundled wholesale rates", and screenshots are no longer sufficient proof. You will end up with the non-refundable rate booked, if the rate is gone when your claim is being reviewed.
On 18 November 2014 (see post #1261 of the archived thread), the HHonorsRepresentative listed 15 third-party websites that were 'no longer authorized to distribute our hotels’ static rates':
- Alpharooms.com
- Amoma.com
- Cleartrip.com
- Despegar
- Elvoline
- Galahotels
- Hotelpronto.com
- Jumbotours
- LMT.com
- Secretescapes
- Simplytravel.de
- TravelRepublic
- Wego
- Worldwideholidays.com.au
However, on 19 December 2014 (see post #3 of this thread), the HHonorsRepresentative announced a change of policy, stating that:
Moving forward, we will approve claims from these sites as long as the offered rates meet the other BRG requirements we have in place, as we recognize that this is in the best interest of our members.
The Best Rate Guarantee exists so that our guests feel confident going to Hilton Worldwide channels to find the best rates that we offer. We strive for pricing accuracy in all our channels, and the BRG helps identify when that is not the case.
The Best Rate Guarantee exists so that our guests feel confident going to Hilton Worldwide channels to find the best rates that we offer. We strive for pricing accuracy in all our channels, and the BRG helps identify when that is not the case.
---------------------------------------------------------------------------------
This is the late 2014/2015 BRG thread - for the original thread please check here
Hilton Best Rate Guarantee, or BRG: The Definitive Thread
Thanks!
Squeakr
for the HH Mod Team of squeakr, Canarsie and Kiwi Flyer
--------
Hilton Best Rate Guarantee or BRG
Jan 18, 2020, 7:07 pm
#391
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
Not necessarily:
On-property benefits are not awarded in the following circumstances:
Reservations booked through a non-Hilton Worldwide-direct booking channel or a non-designated GDS, third party website or any other channel, Rates available on “opaque” websites where the hotel brand and specific hotel are not known until the booking is made, or Third party hotel packages or travel packages not booked through one of the eligible channels.
Reservations booked through a non-Hilton Worldwide-direct booking channel or a non-designated GDS, third party website or any other channel, Rates available on “opaque” websites where the hotel brand and specific hotel are not known until the booking is made, or Third party hotel packages or travel packages not booked through one of the eligible channels.
Jan 18, 2020, 11:06 pm
#392
Join Date: Dec 2019
Posts: 452
I would not sit on the phone for 7 hours, even at a rate of 100 pounds per hour. Even if I am earning less than that, the annoyance and added frustration is not worth it. But I am crotchety.
Jan 19, 2020, 2:16 am
#393
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
That said, I'm not faulting the OP. Everyone values their money and their time differently. Additionally, some people are more combative than others. Plus, there's something quite satisfying about winning a moral victory when faced with unfair circumstances. (And I have no doubt that this hotel has set up their third party rates unfairly in order to get about the Price Match requirements.)
Jan 19, 2020, 5:23 am
#394
Join Date: Jun 2010
Location: Perth (PER)
Programs: VA Gold
Posts: 263
I think things tend to go a bit smoother if you are using a well known OTA such as Expedia, or Hotels.com.
But I sympathise with you OP, as I would probably have done similar in your circumstances. That is a lot of money (and I like to get the bargain).
But I sympathise with you OP, as I would probably have done similar in your circumstances. That is a lot of money (and I like to get the bargain).
Jan 22, 2020, 7:19 pm
#395
Join Date: Jun 2014
Location: SYD
Programs: JAL DMD, Hildon DMD, Velocity Plat
Posts: 95
trip.com
Has anyone had an issue with getting a BRG from trip.com ?
I've booked with this site before, and it does instantly confirm bookings.
Has anyone managed to escalate this type of rejection?
The price difference in my case is material:
Hilton.com: 352 NZD
trip.com: 268 NZD
Regrettably, the third party site au.trip.com does not immediately confirm reservations, which means the room may not be available at the time of booking. This renders the site ineligible per the terms and conditions:
Certain types of prices will not qualify for the Price Match Guarantee if they have other restrictions or limitations on how they are displayed or booked. For example, prices do not qualify if they are on websites that don't disclose the brand or hotel until the reservation is made (like Hotwire and Priceline), or are on auction websites, or are for the hotel component of a package booking, or are for bookings that don't provide an immediate confirmation, or are not available to the general public (like member rates, negotiated rates and team member rates), or require a login, credit card number or a code to see, or if they are on websites that don't have the ability to book a reservation, or are for reservations that are not authorized to be transferred (like a guest "reselling" a confirmed reservation), or are on websites or Apps that are in an unsupported language, or are applicable to only a portion of your entire stay, or are for reservations made within 24 hours of the hotel's standard check-in time on your day of arrival.
I regret to inform that we are unable to honor your Price Match Guarantee claim due to the site’s lack of immediate confirmation. Should you need further assistance regarding this matter, please reply to this email and we will respond within 72 hours.
I've booked with this site before, and it does instantly confirm bookings.
Has anyone managed to escalate this type of rejection?
The price difference in my case is material:
Hilton.com: 352 NZD
trip.com: 268 NZD
Regrettably, the third party site au.trip.com does not immediately confirm reservations, which means the room may not be available at the time of booking. This renders the site ineligible per the terms and conditions:
Certain types of prices will not qualify for the Price Match Guarantee if they have other restrictions or limitations on how they are displayed or booked. For example, prices do not qualify if they are on websites that don't disclose the brand or hotel until the reservation is made (like Hotwire and Priceline), or are on auction websites, or are for the hotel component of a package booking, or are for bookings that don't provide an immediate confirmation, or are not available to the general public (like member rates, negotiated rates and team member rates), or require a login, credit card number or a code to see, or if they are on websites that don't have the ability to book a reservation, or are for reservations that are not authorized to be transferred (like a guest "reselling" a confirmed reservation), or are on websites or Apps that are in an unsupported language, or are applicable to only a portion of your entire stay, or are for reservations made within 24 hours of the hotel's standard check-in time on your day of arrival.
I regret to inform that we are unable to honor your Price Match Guarantee claim due to the site’s lack of immediate confirmation. Should you need further assistance regarding this matter, please reply to this email and we will respond within 72 hours.
Jan 22, 2020, 11:36 pm
#396
Join Date: Jun 2014
Programs: Honors Diamond, Bonvoy Gold, Accor Gold, OW Emerald, SIXT Diamond
Posts: 833
Has anyone had an issue with getting a BRG from trip.com ?
I've booked with this site before, and it does instantly confirm bookings.
Has anyone managed to escalate this type of rejection?
The price difference in my case is material:
Hilton.com: 352 NZD
trip.com: 268 NZD
Regrettably, the third party site au.trip.com does not immediately confirm reservations, which means the room may not be available at the time of booking. This renders the site ineligible per the terms and conditions:
Certain types of prices will not qualify for the Price Match Guarantee if they have other restrictions or limitations on how they are displayed or booked. For example, prices do not qualify if they are on websites that don't disclose the brand or hotel until the reservation is made (like Hotwire and Priceline), or are on auction websites, or are for the hotel component of a package booking, or are for bookings that don't provide an immediate confirmation, or are not available to the general public (like member rates, negotiated rates and team member rates), or require a login, credit card number or a code to see, or if they are on websites that don't have the ability to book a reservation, or are for reservations that are not authorized to be transferred (like a guest "reselling" a confirmed reservation), or are on websites or Apps that are in an unsupported language, or are applicable to only a portion of your entire stay, or are for reservations made within 24 hours of the hotel's standard check-in time on your day of arrival.
I regret to inform that we are unable to honor your Price Match Guarantee claim due to the site’s lack of immediate confirmation. Should you need further assistance regarding this matter, please reply to this email and we will respond within 72 hours.
I've booked with this site before, and it does instantly confirm bookings.
Has anyone managed to escalate this type of rejection?
The price difference in my case is material:
Hilton.com: 352 NZD
trip.com: 268 NZD
Regrettably, the third party site au.trip.com does not immediately confirm reservations, which means the room may not be available at the time of booking. This renders the site ineligible per the terms and conditions:
Certain types of prices will not qualify for the Price Match Guarantee if they have other restrictions or limitations on how they are displayed or booked. For example, prices do not qualify if they are on websites that don't disclose the brand or hotel until the reservation is made (like Hotwire and Priceline), or are on auction websites, or are for the hotel component of a package booking, or are for bookings that don't provide an immediate confirmation, or are not available to the general public (like member rates, negotiated rates and team member rates), or require a login, credit card number or a code to see, or if they are on websites that don't have the ability to book a reservation, or are for reservations that are not authorized to be transferred (like a guest "reselling" a confirmed reservation), or are on websites or Apps that are in an unsupported language, or are applicable to only a portion of your entire stay, or are for reservations made within 24 hours of the hotel's standard check-in time on your day of arrival.
I regret to inform that we are unable to honor your Price Match Guarantee claim due to the site’s lack of immediate confirmation. Should you need further assistance regarding this matter, please reply to this email and we will respond within 72 hours.
Wouldn't it be more effective for Hilton/Marriott to ban their properties for signing up to this website since it's just like any other OTA ?
Jan 22, 2020, 11:39 pm
#397
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 2,281
Has anyone had an issue with getting a BRG from trip.com ?
I've booked with this site before, and it does instantly confirm bookings.
Has anyone managed to escalate this type of rejection?
The price difference in my case is material:
Hilton.com: 352 NZD
trip.com: 268 NZD
Regrettably, the third party site au.trip.com does not immediately confirm reservations, which means the room may not be available at the time of booking. This renders the site ineligible per the terms and conditions:
Certain types of prices will not qualify for the Price Match Guarantee if they have other restrictions or limitations on how they are displayed or booked. For example, prices do not qualify if they are on websites that don't disclose the brand or hotel until the reservation is made (like Hotwire and Priceline), or are on auction websites, or are for the hotel component of a package booking, or are for bookings that don't provide an immediate confirmation, or are not available to the general public (like member rates, negotiated rates and team member rates), or require a login, credit card number or a code to see, or if they are on websites that don't have the ability to book a reservation, or are for reservations that are not authorized to be transferred (like a guest "reselling" a confirmed reservation), or are on websites or Apps that are in an unsupported language, or are applicable to only a portion of your entire stay, or are for reservations made within 24 hours of the hotel's standard check-in time on your day of arrival.
I regret to inform that we are unable to honor your Price Match Guarantee claim due to the site’s lack of immediate confirmation. Should you need further assistance regarding this matter, please reply to this email and we will respond within 72 hours.
I've booked with this site before, and it does instantly confirm bookings.
Has anyone managed to escalate this type of rejection?
The price difference in my case is material:
Hilton.com: 352 NZD
trip.com: 268 NZD
Regrettably, the third party site au.trip.com does not immediately confirm reservations, which means the room may not be available at the time of booking. This renders the site ineligible per the terms and conditions:
Certain types of prices will not qualify for the Price Match Guarantee if they have other restrictions or limitations on how they are displayed or booked. For example, prices do not qualify if they are on websites that don't disclose the brand or hotel until the reservation is made (like Hotwire and Priceline), or are on auction websites, or are for the hotel component of a package booking, or are for bookings that don't provide an immediate confirmation, or are not available to the general public (like member rates, negotiated rates and team member rates), or require a login, credit card number or a code to see, or if they are on websites that don't have the ability to book a reservation, or are for reservations that are not authorized to be transferred (like a guest "reselling" a confirmed reservation), or are on websites or Apps that are in an unsupported language, or are applicable to only a portion of your entire stay, or are for reservations made within 24 hours of the hotel's standard check-in time on your day of arrival.
I regret to inform that we are unable to honor your Price Match Guarantee claim due to the site’s lack of immediate confirmation. Should you need further assistance regarding this matter, please reply to this email and we will respond within 72 hours.
In any case, I’d call the Hilton Diamond desk to help you.
Jan 27, 2020, 7:39 pm
#399
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,354
Jan 28, 2020, 8:44 am
#400
Join Date: Feb 2004
Location: BNE / LHR
Programs: QF Gold
Posts: 1,601
If a property has all rooms as either King or twin King, yet the third party either doesn't specify bed type or says "double" anyone been successful with a match?
Seeing a rate 25% cheaper on many OTA's, yet it says "double or twin" standard room or "standard room"
Hilton site "King Standard room", "king deluxe room", etc
Seeing a rate 25% cheaper on many OTA's, yet it says "double or twin" standard room or "standard room"
Hilton site "King Standard room", "king deluxe room", etc
Jan 28, 2020, 9:48 am
#401
Join Date: Feb 2004
Location: BNE / LHR
Programs: QF Gold
Posts: 1,601
Called up!
I see a rate of 88 eur a night vs hilton 110 a night. Can I BRG please?
Umm, sir i only see 88 USD a night on that site.
Ok so please use 88 USD a night for the BRG
sir I cannot, as I see 88 USD but you told me you see 88 EUR.
...
It's 88 eur or $97 USD,
I see a rate of 88 eur a night vs hilton 110 a night. Can I BRG please?
Umm, sir i only see 88 USD a night on that site.
Ok so please use 88 USD a night for the BRG
sir I cannot, as I see 88 USD but you told me you see 88 EUR.
...
It's 88 eur or $97 USD,
Jan 29, 2020, 5:57 pm
#403
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
Jan 29, 2020, 7:22 pm
#405
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694