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Lifetime Diamond Status Arrives at Hilton Honors — With Required Qualifications

Lifetime Diamond Status Arrives at Hilton Honors — With Required Qualifications

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Old Sep 11, 18, 11:00 am   -   Wikipost
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Lifetime Diamond Status with HHonors is now reality.

More recent information posted by Lauren (Hilton Honors Representative) reflects changes in the Honors Lifetime Diamond qualifying criteria:

Originally Posted by HonorsRepresentative View Post
Hi all,

A few months ago, we received some great feedback in the Q&A thread with our VP of Hilton HHonors, Aaron Glick. While the team explores a number of initiatives, one area that we could change quickly was our Lifetime Diamond qualifications. As of January 2017, we will grant Lifetime Diamond to all members who have met the following criteria:

Members who have maintained Diamond status for at least 10 years (years do not need to be consecutive)

AND

Have stayed at least 1,000 nights - either paid or reward (as you may know, only paid nights were eligible before)

OR

Have accumulated 2 million Base Points since joining the Hilton HHonors program (this is a new feature to enable more members to enjoy Lifetime Diamond status; also as a reminder, only Base Points are eligible...Bonus Points earned via promotions, co-brand credit cards, or other means do not count towards status)


So now, there will be essentially two ways you can qualify for Lifetime Diamond:
1. 10 years at Diamond with Hilton HHonors + 1,000 nights (including paid and reward)
2. 10 years at Diamond + 2 million cumulative Base Points

An email notification will go out in February to members who have qualified for Lifetime Diamond as of December 31, 2016. If you want a sneak peek to find out if you will qualify, you can contact the Diamond Desk and the team will be happy to help.

Please reach out with any questions or comments, and Ill be sure to share them directly with Aaron and team.

Thank you!
Lauren
Previous:

Details for the first inductees were announced on the 11th Feb. 2015. Erin (HHonors Rep here on FT) posted the announcement shortly before the emails were sent out to members on the same day.

Originally Posted by HHonorsRepresentative View Post
Hi all,

Thanks for your patience as I gathered more details on our Lifetime Diamond rollout. As were in the New Year, I have some additional details to share with you.

Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014:
  • Have maintained Diamond Status for at least 10 years (consecutive or concurrent) and
  • Completed paid stays totaling at least 1,000 nights
Members that met this criteria as of December 31, 2014 will be notified via email and receive their Lifetime Diamond Status in the mail at the physical address on their account at the end of February. Members that meet Lifetime Diamond Status criteria in the middle of the year will receive Lifetime Diamond Status at the beginning of the following year.

Please note that we are in early stages of this benefit, which means that elements of this offering may evolve and may change over time. As I hear of any updates, I will be sure to share those here.

As always, your input is truly valued and we welcome your thoughts and feedback during this launch period. Were here and listening!

Thanks,
Erin
[B]Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014:

All paid stays count not just the paid stays during the years a member is a Hilton HHonors diamond.

As more information becomes available it will be added here. Should you have any updates please post them in the thread or in this wiki to keep the most pertinent info quickly available to those interested.



For those interested, the development unfolded as follows:

Erin, the HHonors rep on FT posted the following on 16/12/2014: (after some eagle eyed attention by adambrock from an email sent out by Hilton and which he thankfully posted here on FT: http://www.flyertalk.com/forum/hilto...tus-email.html Kudos to adambrock for noticing and sharing it with the community. )

HHonorsRepresentative (Erin) wrote in that thread:

In 2015, HHonors will begin introducing Lifetime Diamond Status! As you may know, were always looking for new ways to reward you and we take into consideration your feedback on ways to recognize our most loyal members. Over the past several years, weve heard from you that Lifetime Diamond Status is important to you and Im thrilled to announce that we will be inviting some of our most tenured Diamond members into this status.

Ill have more details for you in early 2015 and I understand our first Lifetime Diamond members will receive their invitations in the early part of 2015. At this time, this is all the information I have on Lifetime Diamond Status, but I will do my best to keep you all updated as I hear more!
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Old Dec 29, 14, 9:17 am
  #121  
FlyerTalk Evangelist & Ambassador: China
 
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Originally Posted by GJS - yow View Post
For those of you not receiving emails from Hilton/Hhonors, I can say that contacting Erin as noted above (and also confirmed by donnak) will bring a satisfactory resolution. Erin found the cause of the problem with my emails and resolved it about three weeks ago, and I am pleased to say that emails from Hilton started flowing about a week ago. Thanks to Erin - it is well worth your time to PM her, as she can actually make miracles happen!
Originally Posted by GJS - yow View Post
Sorry - thought you had confirmation that your problem was resolved. Hopefully you start receiving messages soon. It took a couple of weeks for my first ones to trickle in.

Yes. In short, at some point in time I (or someone at Hhonors) had selected "unsubscribe from all emails." Apparently this overrides all other settings, and is never reset when it is unchecked, or when individual e-mail subscriptions are checked. Even changing the e-mail address on the Hhonors account will not fix it.

I do not know what Erin did to fix it, but I have received three emails from Hhonors since 21 Dec. I have had none from any of the other Hilton subscription lists, though, so I am not sure it is fully working.
Wonder if Erin can comment? I'm sure she would prefer we self fix vs flooding her inbox.
mnredfox is offline  
Old Dec 29, 14, 9:32 am
  #122  
 
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Originally Posted by mnredfox View Post
Wonder if Erin can comment? I'm sure she would prefer we self fix vs flooding her inbox.
+1
more4less is offline  
Old Dec 29, 14, 10:10 am
  #123  
 
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Originally Posted by mnredfox View Post
Wonder if Erin can comment? I'm sure she would prefer we self fix vs flooding her inbox.
I have this same issue. I unchecked this once upon a time and have since updated the email preferences, but still don't receive any emails from Hilton.
bldr1k is offline  
Old Dec 29, 14, 10:17 am
  #124  
 
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Originally Posted by bldr1k View Post
I have this same issue. I unchecked this once upon a time and have since updated the email preferences, but still don't receive any emails from Hilton.
Same for me. I cannot recall the last promo email I got from Hilton...however I do not recall ever checking the unsubscribe option.
mrow is offline  
Old Dec 29, 14, 11:26 am
  #125  
 
Join Date: May 2004
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Originally Posted by mnredfox View Post
Wonder if Erin can comment? I'm sure she would prefer we self fix vs flooding her inbox.
I agree, if that was possible. I thought it was clear from my previous response that I had tried everything (unchecking "unsubscribe all," changing email address, checking all options except unsubscribe all, etc.) and none worked.

While Erin did not go into detail with me on the solution, it was clear that it was a back-end solution that was not something that could be self-fixed.

There are a large number of people on this board who have not been receiving emails for years. Many of us have tried all the tools available to us, including self-fix options, calling or emailing Hhonors and/or the Diamond Desk, and escalating the issue. Erin is the first to solve my problem. I should have been careful to state that this solution may not work for all.

Erin did invite those with email issues to PM her, and I followed through in accepting her invitation.

Last edited by GJS - yow; Dec 29, 14 at 11:35 am Reason: added some clarification
GJS - yow is offline  
Old Dec 29, 14, 1:04 pm
  #126  
 
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Originally Posted by ITravelElite View Post
Lifetime states is not so big deal for me,
Why not?
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Old Dec 29, 14, 8:20 pm
  #127  
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Originally Posted by pauleeepaul View Post
Why not?
ITravelElite's next sentence (which you didn't quote) explained not seeing much of a difference between Diamond and Gold any more.

In turn, for many people, Gold is so easy to get (either through a credit card or through 4 well-timed stays) every couple years (for about 2 years at a time) that it makes a lifetime version of it not as crucial (than it as at other chains where second-level-up status is much harder to get annually).
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Old Dec 30, 14, 3:08 am
  #128  
 
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Originally Posted by GJS - yow View Post
Yes. In short, at some point in time I (or someone at Hhonors) had selected "unsubscribe from all emails." Apparently this overrides all other settings, and is never reset when it is unchecked, or when individual e-mail subscriptions are checked. Even changing the e-mail address on the Hhonors account will not fix it.

I do not know what Erin did to fix it, but I have received three emails from Hhonors since 21 Dec. I have had none from any of the other Hilton subscription lists, though, so I am not sure it is fully working.
Ahh - thanks that makes a lot of sense. I too have no recollection of ticking such an option but the way it doesn't get reset regardless of the option picked on the website makes a lot of sense. I PM'd Erin after her post and she was looking into it so hopefully I'll start receiving emails too after the festive period is over.
EDIflyer is offline  
Old Dec 30, 14, 2:58 pm
  #129  
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Originally Posted by mnredfox View Post
Wonder if Erin can comment? I'm sure she would prefer we self fix vs flooding her inbox.
Hi there,

My team is continuing investigations surrounding communication issues our members are facing. I don't mind a full inbox - it keeps me busy!

Cheers,
Erin
Hilton Honors Ambassador is offline  
Old Dec 30, 14, 3:07 pm
  #130  
 
Join Date: Aug 2009
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Originally Posted by HHonorsRepresentative View Post
Hi there,

My team is continuing investigations surrounding communication issues our members are facing. I don't mind a full inbox - it keeps me busy!

Cheers,
Erin
Thanks to GJS - yow's earlier posting. I'm quite certain that at some point in the distant past that I opted out of all HHonors e-mails. I wouldn't be surprised if that's the problem that I'm having in my inability to re-start e-mails over the past several years. Like others, I've tried resetting my e-mail subscription preferences multiple times and talking with the Diamond Desk, but with no success. I wonder if Erin can have the IT folks run a similar back-end fix for me (and, likely, others) who have the "no HHonors e-mail" syndrome.
jefftiger is offline  
Old Dec 31, 14, 9:01 am
  #131  
 
Join Date: Aug 2010
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Lifetime Diamond sure looks interesting and cant wait to see how it is rolled out. One other twist I would be interested in. We have one of the grandfathered Mutual Accounts. Might that handled any differently? I'd hope not.

We have been in the program for 20+ years, and I have a bose/ipod sound deck as a gift for the first 1 million Hilton points that we racked up. The new Ipods dont fit and cant be charged but it was a very nice gift at the time. The clock/ipod stand that is room standard Hilton came our way during a different promotion.

Hilton offered some amazing vacation deals in the past like a week in Kenya, which we didnt take advantage of, but we were able to take some amazing redemptions that I will always remember. New Year, next month adding to the counter, Shanghai, Darwin, Adelaide, and Bangkok.

Happy travels to all.
worldiswide is offline  
Old Jan 3, 15, 11:56 am
  #132  
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Lifetime DIAMOND Status coming to HHonors

Any update on requirements?
iflyuaaa is offline  
Old Jan 3, 15, 12:27 pm
  #133  
 
Join Date: Mar 2009
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My bigger concern is they will create a level above Diamond once they do this and further devalue the status.
I can not think of any qualification requirement within reason that would keep me from obtaining the highest status yearly but it would devalue the "lifetime" Diamond for sure
HawkeyeFlyer is offline  
Old Jan 3, 15, 1:31 pm
  #134  
 
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FYI Hilton already has a lifetime gold program. HOWEVER, it is not something you can earn or sign up for. It is very strict invite only and would be referred from a hotel gm. It is gold but carries diamond benefits like 48 hour guarantee. So if you want a guaranteed lifetime status, you are probably a bigwig or celebrity who has been staying many years at the same property..or...you'll have to just have to wait and see if you qualify for lifetime diamond
MzSS is offline  
Old Jan 3, 15, 2:58 pm
  #135  
 
Join Date: Sep 2009
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I got told that I opted out of snail mail at some point in the past, and I wonder if the same goes for emails. I did no such thing, of course, but maybe this is an underlying issue. Oh well, hopefully we get a fix...
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