Dec 16, 14, 2:26 pm
Last edit by: JDiver
Lifetime Diamond Status with HHonors is now reality. ^
More recent information posted by Lauren (Hilton Honors Representative) reflects changes in the Honors Lifetime Diamond qualifying criteria:
Previous:
Details for the first inductees were announced on the 11th Feb. 2015. Erin (HHonors Rep here on FT) posted the announcement shortly before the emails were sent out to members on the same day.
[B]Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014:
All paid stays count — not just the paid stays during the years a member is a Hilton HHonors diamond.
As more information becomes available it will be added here. Should you have any updates please post them in the thread or in this wiki to keep the most pertinent info quickly available to those interested.
For those interested, the development unfolded as follows:
Erin, the HHonors rep on FT posted the following on 16/12/2014: (after some eagle eyed attention by adambrock from an email sent out by Hilton and which he thankfully posted here on FT: http://www.flyertalk.com/forum/hilto...tus-email.html Kudos to adambrock for noticing and sharing it with the community. ^)
HHonorsRepresentative (Erin) wrote in that thread:
In 2015, HHonors will begin introducing Lifetime Diamond Status! As you may know, we’re always looking for new ways to reward you and we take into consideration your feedback on ways to recognize our most loyal members. Over the past several years, we’ve heard from you that Lifetime Diamond Status is important to you and I’m thrilled to announce that we will be inviting some of our most tenured Diamond members into this status.
I’ll have more details for you in early 2015 and I understand our first Lifetime Diamond members will receive their invitations in the early part of 2015. At this time, this is all the information I have on Lifetime Diamond Status, but I will do my best to keep you all updated as I hear more!
levman wrote in a post on Jan 24:
The best source of info I've found is the email address [email protected] It seems to be staffed with people dedicated to the Lifetime Diamond program.
More recent information posted by Lauren (Hilton Honors Representative) reflects changes in the Honors Lifetime Diamond qualifying criteria:
Originally Posted by HonorsRepresentative
Hi all,
A few months ago, we received some great feedback in the Q&A thread with our VP of Hilton HHonors, Aaron Glick. While the team explores a number of initiatives, one area that we could change quickly was our Lifetime Diamond qualifications. As of January 2017, we will grant Lifetime Diamond to all members who have met the following criteria:
• Members who have maintained Diamond status for at least 10 years (years do not need to be consecutive)
AND
• Have stayed at least 1,000 nights - either paid or reward (as you may know, only paid nights were eligible before)
OR
• Have accumulated 2 million Base Points since joining the Hilton HHonors program (this is a new feature to enable more members to enjoy Lifetime Diamond status; also as a reminder, only Base Points are eligible...Bonus Points earned via promotions, co-brand credit cards, or other means do not count towards status)
So now, there will be essentially two ways you can qualify for Lifetime Diamond:
1. 10 years at Diamond with Hilton HHonors + 1,000 nights (including paid and reward)
2. 10 years at Diamond + 2 million cumulative Base Points
An email notification will go out in February to members who have qualified for Lifetime Diamond as of December 31, 2016. If you want a sneak peek to find out if you will qualify, you can contact the Diamond Desk and the team will be happy to help.
Please reach out with any questions or comments, and I’ll be sure to share them directly with Aaron and team.
Thank you!
Lauren
A few months ago, we received some great feedback in the Q&A thread with our VP of Hilton HHonors, Aaron Glick. While the team explores a number of initiatives, one area that we could change quickly was our Lifetime Diamond qualifications. As of January 2017, we will grant Lifetime Diamond to all members who have met the following criteria:
• Members who have maintained Diamond status for at least 10 years (years do not need to be consecutive)
AND
• Have stayed at least 1,000 nights - either paid or reward (as you may know, only paid nights were eligible before)
OR
• Have accumulated 2 million Base Points since joining the Hilton HHonors program (this is a new feature to enable more members to enjoy Lifetime Diamond status; also as a reminder, only Base Points are eligible...Bonus Points earned via promotions, co-brand credit cards, or other means do not count towards status)
So now, there will be essentially two ways you can qualify for Lifetime Diamond:
1. 10 years at Diamond with Hilton HHonors + 1,000 nights (including paid and reward)
2. 10 years at Diamond + 2 million cumulative Base Points
An email notification will go out in February to members who have qualified for Lifetime Diamond as of December 31, 2016. If you want a sneak peek to find out if you will qualify, you can contact the Diamond Desk and the team will be happy to help.
Please reach out with any questions or comments, and I’ll be sure to share them directly with Aaron and team.
Thank you!
Lauren
Details for the first inductees were announced on the 11th Feb. 2015. Erin (HHonors Rep here on FT) posted the announcement shortly before the emails were sent out to members on the same day.
Originally Posted by HHonorsRepresentative
Hi all,
Thanks for your patience as I gathered more details on our Lifetime Diamond rollout. As we’re in the New Year, I have some additional details to share with you.
Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014: Members that met this criteria as of December 31, 2014 will be notified via email and receive their Lifetime Diamond Status in the mail at the physical address on their account at the end of February. Members that meet Lifetime Diamond Status criteria in the middle of the year will receive Lifetime Diamond Status at the beginning of the following year.
Please note that we are in early stages of this benefit, which means that elements of this offering may evolve and may change over time. As I hear of any updates, I will be sure to share those here.
As always, your input is truly valued and we welcome your thoughts and feedback during this launch period. We’re here and listening!
Thanks,
Erin
Thanks for your patience as I gathered more details on our Lifetime Diamond rollout. As we’re in the New Year, I have some additional details to share with you.
Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014:
- Have maintained Diamond Status for at least 10 years (consecutive or concurrent) and
- Completed paid stays totaling at least 1,000 nights
Please note that we are in early stages of this benefit, which means that elements of this offering may evolve and may change over time. As I hear of any updates, I will be sure to share those here.
As always, your input is truly valued and we welcome your thoughts and feedback during this launch period. We’re here and listening!
Thanks,
Erin
All paid stays count — not just the paid stays during the years a member is a Hilton HHonors diamond.
As more information becomes available it will be added here. Should you have any updates please post them in the thread or in this wiki to keep the most pertinent info quickly available to those interested.
For those interested, the development unfolded as follows:
Erin, the HHonors rep on FT posted the following on 16/12/2014: (after some eagle eyed attention by adambrock from an email sent out by Hilton and which he thankfully posted here on FT: http://www.flyertalk.com/forum/hilto...tus-email.html Kudos to adambrock for noticing and sharing it with the community. ^)
HHonorsRepresentative (Erin) wrote in that thread:
In 2015, HHonors will begin introducing Lifetime Diamond Status! As you may know, we’re always looking for new ways to reward you and we take into consideration your feedback on ways to recognize our most loyal members. Over the past several years, we’ve heard from you that Lifetime Diamond Status is important to you and I’m thrilled to announce that we will be inviting some of our most tenured Diamond members into this status.
I’ll have more details for you in early 2015 and I understand our first Lifetime Diamond members will receive their invitations in the early part of 2015. At this time, this is all the information I have on Lifetime Diamond Status, but I will do my best to keep you all updated as I hear more!
levman wrote in a post on Jan 24:
The best source of info I've found is the email address [email protected] It seems to be staffed with people dedicated to the Lifetime Diamond program.
Consolidated "Lifetime Diamond - Experiences, Questions, Is It Worth It?" thread
Jul 3, 16, 6:13 pm
#751
Join Date: Jun 2006
Location: DC area
Programs: DL Pl (2 m miler) AA, UA, Marriott Pl Life, Hilton Diamond Life, SPG Gold Life, IHG Spire Ambassador
Posts: 61
Originally Posted by sjpkgp
I rang them recently to ask how many years diamond I have and nights - in order to check how close I was - I think I am up to my 8th or 9th year, so would be possibly worth aiming for - unfortunately, I've never kept count. However was told that there is no longer a Diamond lifetime award and 'this promotion is now finished' - bit confused as there seems there is - I am a brit so maybe it is just for the US ?
Last edited by BWItravelerman; Jul 3, 16 at 6:20 pm
Jul 3, 16, 9:06 pm
#752
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K; BA Silver; AA G
Posts: 14,859
Originally Posted by BWItravelerman
I too called got very confused history of me Diamond status since early 1990s. Initially was rolando I had 3 more years to do, then put on long hold, said I received it in 2014, never notified. Several years (7) have not record at all, several have conflicting notations, in 2014 record noted "legacy" which I was told was Diamond Lifetime. Rep said she was going to turn it over to an "executive"and he might email me. That was three weeks ago, have not heard anything. I am certain I have at lease 12 years or morevbeing Diamond. How dos this get resolved?
http://www.flyertalk.com/forum/20504288-post254.html
http://www.flyertalk.com/forum/20504327-post255.html
http://www.flyertalk.com/forum/24025047-post65.html
http://www.flyertalk.com/forum/24039112-post87.html
http://www.flyertalk.com/forum/24329517-post211.html
http://www.flyertalk.com/forum/24332208-post246.html
http://www.flyertalk.com/forum/24045606-post93.html
http://www.flyertalk.com/forum/24058683-post106.html
The diamond desk can tell you your number of lifetime nights it just takes awhile for them to compile the info and they have to get back to you.
Jul 15, 16, 5:00 am
#753
Join Date: Jul 2005
Location: Florida
Programs: Hhonors Lifetime Diamond, AA EXP, Marriott Platinum
Posts: 508
So I am still waiting for Hilton to resolve this. All I ever get are emails saying working on it, or looking into it. No results and it really is testing my limits. Does anyone have any idea what dept to call? Obviously the standard diamond services is worthless for this.
At a time, when I find I have to ask for simple things like my water when checking into an Embassy Suites, is not the time to push the limits with my patience.
At a time, when I find I have to ask for simple things like my water when checking into an Embassy Suites, is not the time to push the limits with my patience.
Jul 23, 16, 5:59 pm
#754
Join Date: Jan 2010
Location: DCA/RIC
Programs: HH LTD, AA LTG
Posts: 1,001
Originally Posted by Techtravler
So I am still waiting for Hilton to resolve this. All I ever get are emails saying working on it, or looking into it. No results and it really is testing my limits. Does anyone have any idea what dept to call? Obviously the standard diamond services is worthless for this.
At a time, when I find I have to ask for simple things like my water when checking into an Embassy Suites, is not the time to push the limits with my patience.
At a time, when I find I have to ask for simple things like my water when checking into an Embassy Suites, is not the time to push the limits with my patience.
If you quickly did and she is unresponsive, that would be very out of character.
Last edited by isle-hawg; Jul 24, 16 at 12:37 pm
Aug 6, 16, 2:30 am
#756
Join Date: Aug 2016
Posts: 1
Originally Posted by sjpkgp
Jefftiger - just been onto their chat to check - and the person confirmed that the lifetime status is still available and based on the rules we know (i.e. 1000 nights/10 years thing) so no idea what happened when I called - must have just had a call handler who didn't know about it....sorry to spook people :-) S
Aug 25, 16, 8:35 pm
#757
FlyerTalk Evangelist
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 20,649
Claiming Lifetime Diamond gift
So, they want to give me Bowers and Wilkins P5 S2 headphones and a $100 gift card from Saks, Bloomingdale's, or Tumi. After I make my pick, I get a Session Timed out error. Anyone else have a problem?
Aug 26, 16, 8:33 am
#758
Join Date: Jan 2006
Programs: Delta DM (3 MM) ; Sky Club (Lifetime) ; Former DL/AMEX Platinum Cardholder
Posts: 314
Screenshot
Same experience after multiple attempts:
SESSION TIME OUT
This page is either unavailable or no longer exists. If you continue to receive this error, please Contact Us.
Continue Shopping
...possibly there is a way to successfully complete the selection, but I've not been able to break the code.
SESSION TIME OUT
This page is either unavailable or no longer exists. If you continue to receive this error, please Contact Us.
Continue Shopping
...possibly there is a way to successfully complete the selection, but I've not been able to break the code.
Sep 11, 16, 3:16 pm
#759
Join Date: May 2011
Programs: UA GS
Posts: 1,433
Originally Posted by ElleBeeTee
Is it possible to check total nights on the HH account online? Or do you need to message Hilton?
Start a chat session with the CS rep and ask for your lifetime stats. It took about 5 min for me to get mine this way. Good luck
Sep 11, 16, 4:51 pm
#760
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,113
Originally Posted by limey1K
Go to the HHonors website and look for the chat icon on the lower right side of the screen:
Start a chat session with the CS rep and ask for your lifetime stats. It took about 5 min for me to get mine this way. Good luck
Start a chat session with the CS rep and ask for your lifetime stats. It took about 5 min for me to get mine this way. Good luck
Sep 11, 16, 7:41 pm
#761
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, AC 50K, Hyatt Ist-iest, Starriot Platinum, Hilton Diamond
Posts: 12,077
Originally Posted by Phil the Flyer
I'm also UK-based - my just-received Lifetime Diamond gift was 75,000 points.
Sep 12, 16, 10:20 am
#762
Join Date: May 2011
Programs: UA GS
Posts: 1,433
Originally Posted by Tomphot
When I look for that, it only appears after you hit the customer service tab.
Then you'll see this page:
Sep 12, 16, 10:51 am
#763
Join Date: Jul 2013
Location: Gulf Coast
Programs: HH Diamond; National EE
Posts: 1,985
Originally Posted by Tomphot
When I look for that, it only appears after you hit the customer service tab.
Sep 12, 16, 12:11 pm
#764
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,113
Originally Posted by aww3583
I used the chat function this morning and the agent gave me my total paid nights count in about 60 seconds. Very easy!
Sep 12, 16, 12:13 pm
#765
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,451
Originally Posted by Tomphot
I tried today and all they could tell is that I have 1,107 total nights but that they are not able to access the paid nights.
