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Consolidated "Lifetime Diamond - Experiences, Questions, Is It Worth It?" thread

Old Dec 16, 14, 2:26 pm
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Last edit by: JDiver
Lifetime Diamond Status with HHonors is now reality. ^

More recent information posted by Lauren (Hilton Honors Representative) reflects changes in the Honors Lifetime Diamond qualifying criteria:

Originally Posted by HonorsRepresentative View Post
Hi all,

A few months ago, we received some great feedback in the Q&A thread with our VP of Hilton HHonors, Aaron Glick. While the team explores a number of initiatives, one area that we could change quickly was our Lifetime Diamond qualifications. As of January 2017, we will grant Lifetime Diamond to all members who have met the following criteria:

Members who have maintained Diamond status for at least 10 years (years do not need to be consecutive)

AND

Have stayed at least 1,000 nights - either paid or reward (as you may know, only paid nights were eligible before)

OR

Have accumulated 2 million Base Points since joining the Hilton HHonors program (this is a new feature to enable more members to enjoy Lifetime Diamond status; also as a reminder, only Base Points are eligible...Bonus Points earned via promotions, co-brand credit cards, or other means do not count towards status)


So now, there will be essentially two ways you can qualify for Lifetime Diamond:
1. 10 years at Diamond with Hilton HHonors + 1,000 nights (including paid and reward)
2. 10 years at Diamond + 2 million cumulative Base Points

An email notification will go out in February to members who have qualified for Lifetime Diamond as of December 31, 2016. If you want a sneak peek to find out if you will qualify, you can contact the Diamond Desk and the team will be happy to help.

Please reach out with any questions or comments, and Ill be sure to share them directly with Aaron and team.

Thank you!
Lauren
Previous:

Details for the first inductees were announced on the 11th Feb. 2015. Erin (HHonors Rep here on FT) posted the announcement shortly before the emails were sent out to members on the same day.

Originally Posted by HHonorsRepresentative View Post
Hi all,

Thanks for your patience as I gathered more details on our Lifetime Diamond rollout. As were in the New Year, I have some additional details to share with you.

Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014:
  • Have maintained Diamond Status for at least 10 years (consecutive or concurrent) and
  • Completed paid stays totaling at least 1,000 nights
Members that met this criteria as of December 31, 2014 will be notified via email and receive their Lifetime Diamond Status in the mail at the physical address on their account at the end of February. Members that meet Lifetime Diamond Status criteria in the middle of the year will receive Lifetime Diamond Status at the beginning of the following year.

Please note that we are in early stages of this benefit, which means that elements of this offering may evolve and may change over time. As I hear of any updates, I will be sure to share those here.

As always, your input is truly valued and we welcome your thoughts and feedback during this launch period. Were here and listening!

Thanks,
Erin
[B]Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014:

All paid stays count not just the paid stays during the years a member is a Hilton HHonors diamond.

As more information becomes available it will be added here. Should you have any updates please post them in the thread or in this wiki to keep the most pertinent info quickly available to those interested.



For those interested, the development unfolded as follows:

Erin, the HHonors rep on FT posted the following on 16/12/2014: (after some eagle eyed attention by adambrock from an email sent out by Hilton and which he thankfully posted here on FT: http://www.flyertalk.com/forum/hilto...tus-email.html Kudos to adambrock for noticing and sharing it with the community. ^)

HHonorsRepresentative (Erin) wrote in that thread:

In 2015, HHonors will begin introducing Lifetime Diamond Status! As you may know, were always looking for new ways to reward you and we take into consideration your feedback on ways to recognize our most loyal members. Over the past several years, weve heard from you that Lifetime Diamond Status is important to you and Im thrilled to announce that we will be inviting some of our most tenured Diamond members into this status.

Ill have more details for you in early 2015 and I understand our first Lifetime Diamond members will receive their invitations in the early part of 2015. At this time, this is all the information I have on Lifetime Diamond Status, but I will do my best to keep you all updated as I hear more!




levman wrote in a post on Jan 24:

The best source of info I've found is the email address [email protected] It seems to be staffed with people dedicated to the Lifetime Diamond program.
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Consolidated "Lifetime Diamond - Experiences, Questions, Is It Worth It?" thread

Old Jul 3, 16, 6:13 pm
  #751  
 
Join Date: Jun 2006
Location: DC area
Programs: DL Pl (2 m miler) AA, UA, Marriott Pl Life, Hilton Diamond Life, SPG Gold Life, IHG Spire Ambassador
Posts: 61
Originally Posted by sjpkgp View Post
I rang them recently to ask how many years diamond I have and nights - in order to check how close I was - I think I am up to my 8th or 9th year, so would be possibly worth aiming for - unfortunately, I've never kept count. However was told that there is no longer a Diamond lifetime award and 'this promotion is now finished' - bit confused as there seems there is - I am a brit so maybe it is just for the US ?
I too called got very confused history of me Diamond status since early 1990s. Initially was rolando I had 3 more years to do, then put on long hold, said I received it in 2014, never notified. Several years (7) have not record at all, several have conflicting notations, in 2014 record noted "legacy" which I was told was Diamond Lifetime. Rep said she was going to turn it over to an "executive"and he might email me. That was three weeks ago, have not heard anything. I am certain I have at lease 12 years or morevbeing Diamond. How dos this get resolved?

Last edited by BWItravelerman; Jul 3, 16 at 6:20 pm
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Old Jul 3, 16, 9:06 pm
  #752  
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Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K; BA Silver; AA G
Posts: 14,859
Originally Posted by BWItravelerman View Post
I too called got very confused history of me Diamond status since early 1990s. Initially was rolando I had 3 more years to do, then put on long hold, said I received it in 2014, never notified. Several years (7) have not record at all, several have conflicting notations, in 2014 record noted "legacy" which I was told was Diamond Lifetime. Rep said she was going to turn it over to an "executive"and he might email me. That was three weeks ago, have not heard anything. I am certain I have at lease 12 years or morevbeing Diamond. How dos this get resolved?
The legacy diamond notification has been around for some time before lifetime diamond was introduced in december 2014. Longtime diamonds would receive a notice that due to their legacy status with Hilton (a number of consecutive years as diamond) that their status was being renewed for three years. This is probably unconnected to lifetime status as it predates it. Some of us have been told that we are legacy diamonds but that does not mean you have necessarily achieved lifetime diamond. See these posts
http://www.flyertalk.com/forum/20504288-post254.html
http://www.flyertalk.com/forum/20504327-post255.html
http://www.flyertalk.com/forum/24025047-post65.html
http://www.flyertalk.com/forum/24039112-post87.html
http://www.flyertalk.com/forum/24329517-post211.html
http://www.flyertalk.com/forum/24332208-post246.html
http://www.flyertalk.com/forum/24045606-post93.html
http://www.flyertalk.com/forum/24058683-post106.html

The diamond desk can tell you your number of lifetime nights it just takes awhile for them to compile the info and they have to get back to you.
jerry a. laska is offline  
Old Jul 15, 16, 5:00 am
  #753  
 
Join Date: Jul 2005
Location: Florida
Programs: Hhonors Lifetime Diamond, AA EXP, Marriott Platinum
Posts: 508
So I am still waiting for Hilton to resolve this. All I ever get are emails saying working on it, or looking into it. No results and it really is testing my limits. Does anyone have any idea what dept to call? Obviously the standard diamond services is worthless for this.

At a time, when I find I have to ask for simple things like my water when checking into an Embassy Suites, is not the time to push the limits with my patience.
Techtravler is offline  
Old Jul 23, 16, 5:59 pm
  #754  
 
Join Date: Jan 2010
Location: DCA/RIC
Programs: HH LTD, AA LTG
Posts: 1,001
Originally Posted by Techtravler View Post
So I am still waiting for Hilton to resolve this. All I ever get are emails saying working on it, or looking into it. No results and it really is testing my limits. Does anyone have any idea what dept to call? Obviously the standard diamond services is worthless for this.

At a time, when I find I have to ask for simple things like my water when checking into an Embassy Suites, is not the time to push the limits with my patience.
Did you reply to HHonorsRepresentative Lauren - and if so did she not reply? If you did not do the former, my recommendation is to respond to her PM.

If you quickly did and she is unresponsive, that would be very out of character.

Last edited by isle-hawg; Jul 24, 16 at 12:37 pm
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Old Jul 23, 16, 8:51 pm
  #755  
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Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 20,649
I finally got the lifetime card in the mail but that's it.
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Old Aug 6, 16, 2:30 am
  #756  
 
Join Date: Aug 2016
Posts: 1
Originally Posted by sjpkgp View Post
Jefftiger - just been onto their chat to check - and the person confirmed that the lifetime status is still available and based on the rules we know (i.e. 1000 nights/10 years thing) so no idea what happened when I called - must have just had a call handler who didn't know about it....sorry to spook people :-) S
I have just requested my lifetime nights - Uk member - I'll let you all know how long HH take to respond
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Old Aug 25, 16, 8:35 pm
  #757  
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Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 20,649
Claiming Lifetime Diamond gift

So, they want to give me Bowers and Wilkins P5 S2 headphones and a $100 gift card from Saks, Bloomingdale's, or Tumi. After I make my pick, I get a Session Timed out error. Anyone else have a problem?
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Old Aug 26, 16, 8:33 am
  #758  
 
Join Date: Jan 2006
Programs: Delta DM (3 MM) ; Sky Club (Lifetime) ; Former DL/AMEX Platinum Cardholder
Posts: 314
Screenshot

Same experience after multiple attempts:

SESSION TIME OUT

This page is either unavailable or no longer exists. If you continue to receive this error, please Contact Us.

Continue Shopping

...possibly there is a way to successfully complete the selection, but I've not been able to break the code.
deltalirious is offline  
Old Sep 11, 16, 3:16 pm
  #759  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,433
Originally Posted by ElleBeeTee View Post
Is it possible to check total nights on the HH account online? Or do you need to message Hilton?
Go to the HHonors website and look for the chat icon on the lower right side of the screen:



Start a chat session with the CS rep and ask for your lifetime stats. It took about 5 min for me to get mine this way. Good luck
limey1K is offline  
Old Sep 11, 16, 4:51 pm
  #760  
 
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,113
Originally Posted by limey1K View Post
Go to the HHonors website and look for the chat icon on the lower right side of the screen:



Start a chat session with the CS rep and ask for your lifetime stats. It took about 5 min for me to get mine this way. Good luck
When I look for that, it only appears after you hit the customer service tab.
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Old Sep 11, 16, 7:41 pm
  #761  
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Join Date: Jul 2008
Location: IAH
Programs: DL DM, AC 50K, Hyatt Ist-iest, Starriot Platinum, Hilton Diamond
Posts: 12,077
Originally Posted by Phil the Flyer View Post
I'm also UK-based - my just-received Lifetime Diamond gift was 75,000 points.
Honestly I'd rather have 75k or 80k points than a $100 GC. But what does it matter, I'm probably 850 nights and ~7 years away from LTD status
krazykanuck is online now  
Old Sep 12, 16, 10:20 am
  #762  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,433
Originally Posted by Tomphot View Post
When I look for that, it only appears after you hit the customer service tab.
Click the "Sign In" link at the top of the main HHonors page and the Chat button will show at the lower right after the page loads.



Then you'll see this page:

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Old Sep 12, 16, 10:51 am
  #763  
 
Join Date: Jul 2013
Location: Gulf Coast
Programs: HH Diamond; National EE
Posts: 1,985
Originally Posted by Tomphot View Post
When I look for that, it only appears after you hit the customer service tab.
I used the chat function this morning and the agent gave me my total paid nights count in about 60 seconds. Very easy!
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Old Sep 12, 16, 12:11 pm
  #764  
 
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,113
Originally Posted by aww3583 View Post
I used the chat function this morning and the agent gave me my total paid nights count in about 60 seconds. Very easy!
I tried today and all they could tell is that I have 1,107 total nights but that they are not able to access the paid nights.
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Old Sep 12, 16, 12:13 pm
  #765  
 
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,451
Originally Posted by Tomphot View Post
I tried today and all they could tell is that I have 1,107 total nights but that they are not able to access the paid nights.
That is what the chat representative told me as well--that there is a "special department" that reviews accounts when you're getting close, and they are the only ones who can tell which of the total nights actually count toward lifetime status.
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