Hilton Mobile (iOS) Site/Captcha
#1
Original Poster
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,523
Hilton Mobile (iOS) Site/Captcha
Has anyone reported to Hilton that the Captcha code required to login via a mobile phone (notably iOS) is COMPLETELY, TOTALLY UNREADABLE (and a violation of US Section 508 law) ?
On my PC? Three numbers.
iPhone? Two long, incomprehensible words.
What a bunch of imbeciles.
On my PC? Three numbers.
iPhone? Two long, incomprehensible words.
What a bunch of imbeciles.
#3
Join Date: Apr 2009
Location: South Oxfordshire
Programs: Yes please
Posts: 564
So Hilton have no responsibility for their web site & apps? Whoever it is it seems pretty imbicilic to me. Happily the Android app lacks this nonsense.
#4
Join Date: Oct 2014
Location: Berlin
Programs: BAEC; LH M&M; HH Diamond
Posts: 813
#5
Join Date: Jan 2005
Location: IAD...and loving it?!
Programs: UA Platinum (1MM Gold), HH Diamond, Marriott Gold
Posts: 858
Hilton is a federal agency???
Look, I agree this renders the mobile app essentially useless, but don't quote US law without a little research:
Section508 Laws
In 1998, Congress amended the Rehabilitation Act of 1973 to require Federal agencies to make their electronic and information technology (EIT) accessible to people with disabilities. Inaccessible technology interferes with an ability to obtain and use information quickly and easily. Section 508 was enacted to eliminate barriers in information technology, open new opportunities for people with disabilities, and encourage development of technologies that will help achieve these goals. The law applies to all Federal agencies when they develop, procure, maintain, or use electronic and information technology. Under Section 508 (29 U.S.C. 794 d), agencies must give disabled employees and members of the public access to information that is comparable to access available to others. It is recommended that you review the laws and regulations listed below to further your understanding about Section 508 and how you can support implementation.
Section508 Laws
In 1998, Congress amended the Rehabilitation Act of 1973 to require Federal agencies to make their electronic and information technology (EIT) accessible to people with disabilities. Inaccessible technology interferes with an ability to obtain and use information quickly and easily. Section 508 was enacted to eliminate barriers in information technology, open new opportunities for people with disabilities, and encourage development of technologies that will help achieve these goals. The law applies to all Federal agencies when they develop, procure, maintain, or use electronic and information technology. Under Section 508 (29 U.S.C. 794 d), agencies must give disabled employees and members of the public access to information that is comparable to access available to others. It is recommended that you review the laws and regulations listed below to further your understanding about Section 508 and how you can support implementation.
#7
I have been trying to use the Conrad concierge app to order different amenities etc, but the new captcha has blocked it every time. The iPhone app size of the image is really too small and doesn't allow zooming, I have even tried taking a picture with another device to zoom in but to no avail.
Then decided the iPad version should let me zoom and log in to see my reservations and order them this way...same result! Very frustrated.
I am a fan of new technologies and the apps in general, and don't mind the security aspect they are trying to achieve with the images to stop automatic logins but the iOS versions of the Conrad concierge are useless to me now until some fix comes up.
Can anyone log in to Conrad app (not just the app but the reservations screen)? Starting to think it is broken with the captcha addition?
Please Hilton sort this out.
Then decided the iPad version should let me zoom and log in to see my reservations and order them this way...same result! Very frustrated.
I am a fan of new technologies and the apps in general, and don't mind the security aspect they are trying to achieve with the images to stop automatic logins but the iOS versions of the Conrad concierge are useless to me now until some fix comes up.
Can anyone log in to Conrad app (not just the app but the reservations screen)? Starting to think it is broken with the captcha addition?
Please Hilton sort this out.
#8
Join Date: Jan 2005
Location: IAD...and loving it?!
Programs: UA Platinum (1MM Gold), HH Diamond, Marriott Gold
Posts: 858
unfortunately, for we luddites...
Not, however, a big incentive for me to upgrade my iPhone (though there are other, more urgent reasons...)
#9
Join Date: Apr 2012
Location: Bay Area, CA
Programs: AAdvantage, HHonors Diamond, WN RR A-list+
Posts: 584
Same thing on android.. I tried 10+ times and could not get it right and my wife had same issue. I then loaded desktop site and received both number and letters that were completely legible.
#10
Original Poster
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,523
This is out of compliance.
More than your copy/paste research, I've actually helped dozens of organizations - including a top-10 US bank - with compliance. One was finding and replacing all ALT tags to be either "meaningful" or "non-null" values. If there are spaces - but not nulls - it's out of compliance.
Did your "research" get that? And the dozens of other things?
#11
Original Poster
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,523
Funny - the COMPUTER (PC/Mac browser) only has three numbers. That's easy.
The mobile version? The complex, unreadable thing above.
#12
Original Poster
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,523
#13
Join Date: Jan 2005
Location: IAD...and loving it?!
Programs: UA Platinum (1MM Gold), HH Diamond, Marriott Gold
Posts: 858
Sorry bro - I work with large organizations re: Section 508/ADA (and WCAG 2.0) compliance.
This is out of compliance.
More than your copy/paste research, I've actually helped dozens of organizations - including a top-10 US bank - with compliance. One was finding and replacing all ALT tags to be either "meaningful" or "non-null" values. If there are spaces - but not nulls - it's out of compliance.
Did your "research" get that? And the dozens of other things?
This is out of compliance.
More than your copy/paste research, I've actually helped dozens of organizations - including a top-10 US bank - with compliance. One was finding and replacing all ALT tags to be either "meaningful" or "non-null" values. If there are spaces - but not nulls - it's out of compliance.
Did your "research" get that? And the dozens of other things?
#14
Original Poster
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,523
#15
Join Date: Dec 2001
Posts: 3,046
Dude... i'm not the original poster, but I tried I kid you not at least 40 captchas if not more, in order to cancel a reservation an hour before the cancellation penalty, i failed completely on iOS... it's ridiculous... I ended up having to call up HHonors customer service to cancel it. Ridiculous. I bet they make the captcha harder for cancellations!! My gosh...