Hilton Mobile (iOS) Site/Captcha
Nov 29, 2014, 12:20 pm
#16
Join Date: Dec 2001
Posts: 3,046
Look, I agree this renders the mobile app essentially useless, but don't quote US law without a little research:
Section508 Laws
In 1998, Congress amended the Rehabilitation Act of 1973 to require Federal agencies to make their electronic and information technology (EIT) accessible to people with disabilities. Inaccessible technology interferes with an ability to obtain and use information quickly and easily. Section 508 was enacted to eliminate barriers in information technology, open new opportunities for people with disabilities, and encourage development of technologies that will help achieve these goals. The law applies to all Federal agencies when they develop, procure, maintain, or use electronic and information technology. Under Section 508 (29 U.S.C. ‘794 d), agencies must give disabled employees and members of the public access to information that is comparable to access available to others. It is recommended that you review the laws and regulations listed below to further your understanding about Section 508 and how you can support implementation.
Section508 Laws
In 1998, Congress amended the Rehabilitation Act of 1973 to require Federal agencies to make their electronic and information technology (EIT) accessible to people with disabilities. Inaccessible technology interferes with an ability to obtain and use information quickly and easily. Section 508 was enacted to eliminate barriers in information technology, open new opportunities for people with disabilities, and encourage development of technologies that will help achieve these goals. The law applies to all Federal agencies when they develop, procure, maintain, or use electronic and information technology. Under Section 508 (29 U.S.C. ‘794 d), agencies must give disabled employees and members of the public access to information that is comparable to access available to others. It is recommended that you review the laws and regulations listed below to further your understanding about Section 508 and how you can support implementation.
Nov 30, 2014, 6:40 am
#18
Original Poster
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,543
Dec 1, 2014, 8:55 pm
#20
Original Poster
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,543
Dec 1, 2014, 9:35 pm
#22
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Dec 2, 2014, 1:37 pm
#25
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Dec 2, 2014, 7:00 pm
#26
Join Date: May 1999
Location: New York City
Programs: UA MM-1P, Hilton Life Diamond, Marriot Life Gold, ICH Spire
Posts: 4,080
Me too
This nonsense has been going on for a few weeks. I'm using a mobile browser on a Windows 7.5 phone. Admittedly, not exactly SOTA for mobile device access, but it still should work. I refreshed at least 10 times and found the thing useless. The Diamond Desk person actually told me the two Captcha words are necessary for security. Nobody uses two words. It's so secure I can't read even one of the words. My time is too valuable to waste any more of it screwing around with this (not to denigrate the value of anybody else's). The next time I need to make a rez and only have a mobile device available, I'll be using Marriott or ICH first.
(HH Diamond at least 5 years consecutively)
(HH Diamond at least 5 years consecutively)
Dec 3, 2014, 1:48 pm
#27
Join Date: Jul 2012
Programs: HH D
Posts: 1,639
Looks like you have been listened to, because Google is killing the reCaptcha and is coming up with something better.
http://www.theregister.co.uk/2014/12...cha_recaptcha/
http://www.theregister.co.uk/2014/12...cha_recaptcha/
Dec 4, 2014, 7:11 am
#28
Original Poster
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,543
Looks like you have been listened to, because Google is killing the reCaptcha and is coming up with something better.
http://www.theregister.co.uk/2014/12...cha_recaptcha/
http://www.theregister.co.uk/2014/12...cha_recaptcha/
Dec 4, 2014, 7:12 am
#29
Original Poster
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,543
Update from Hilton:
Thank you for your reply and I am truly sorry for the inconvenience. I was able to recreate the issue and have submitted this to our tech support team. Sir, I can certainly understand your frustration with the two versions of Captcha. Our Website administrators are aware of the issue and are currently working to improve the security feature. If you have the Hilton HHonors app I would recommend using as an alternative because it does not have Captcha. If you use your iphone and use Safari to search for www.hiltonhhonors.com you will have to enter captcha which should easier to see. I did a test and was receiving an error message but after the third attempt I was able to sign in. Please know that I will send a new message to our Website Adminsitrators for website feedback and I cannot express how sorry I am for the problems you encountered.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
http://hhonors3.hilton.com/en/support/index.html
Best regards,
Raul V.
Assistant Coach
Customer Care Email Department
Hilton Reservations and Customer Care
www.hiltonworldwide.com
Thank you for your reply and I am truly sorry for the inconvenience. I was able to recreate the issue and have submitted this to our tech support team. Sir, I can certainly understand your frustration with the two versions of Captcha. Our Website administrators are aware of the issue and are currently working to improve the security feature. If you have the Hilton HHonors app I would recommend using as an alternative because it does not have Captcha. If you use your iphone and use Safari to search for www.hiltonhhonors.com you will have to enter captcha which should easier to see. I did a test and was receiving an error message but after the third attempt I was able to sign in. Please know that I will send a new message to our Website Adminsitrators for website feedback and I cannot express how sorry I am for the problems you encountered.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
http://hhonors3.hilton.com/en/support/index.html
Best regards,
Raul V.
Assistant Coach
Customer Care Email Department
Hilton Reservations and Customer Care
www.hiltonworldwide.com
Dec 6, 2014, 7:45 pm
#30
Join Date: May 1999
Location: New York City
Programs: UA MM-1P, Hilton Life Diamond, Marriot Life Gold, ICH Spire
Posts: 4,080
Update from Hilton:
Thank you for your reply and I am truly sorry for the inconvenience. I was able to recreate the issue and have submitted this to our tech support team. Sir, I can certainly understand your frustration with the two versions of Captcha. Our Website administrators are aware of the issue and are currently working to improve the security feature. If you have the Hilton HHonors app I would recommend using as an alternative because it does not have Captcha. If you use your iphone and use Safari to search for www.hiltonhhonors.com you will have to enter captcha which should easier to see. I did a test and was receiving an error message but after the third attempt I was able to sign in. Please know that I will send a new message to our Website Adminsitrators for website feedback and I cannot express how sorry I am for the problems you encountered.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
http://hhonors3.hilton.com/en/support/index.html
Best regards,
Raul V.
Assistant Coach
Customer Care Email Department
Hilton Reservations and Customer Care
www.hiltonworldwide.com
Thank you for your reply and I am truly sorry for the inconvenience. I was able to recreate the issue and have submitted this to our tech support team. Sir, I can certainly understand your frustration with the two versions of Captcha. Our Website administrators are aware of the issue and are currently working to improve the security feature. If you have the Hilton HHonors app I would recommend using as an alternative because it does not have Captcha. If you use your iphone and use Safari to search for www.hiltonhhonors.com you will have to enter captcha which should easier to see. I did a test and was receiving an error message but after the third attempt I was able to sign in. Please know that I will send a new message to our Website Adminsitrators for website feedback and I cannot express how sorry I am for the problems you encountered.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
http://hhonors3.hilton.com/en/support/index.html
Best regards,
Raul V.
Assistant Coach
Customer Care Email Department
Hilton Reservations and Customer Care
www.hiltonworldwide.com