Are resort charges waived on points and money stays?
Oct 31, 2014, 9:03 am
#1
Original Poster
Join Date: Dec 2009
Programs: AA EXP, HH Diamond, SPG Plat, Hyatt Diamond
Posts: 231
Are resort charges waived on points and money stays?
Are resort charges waived on points and money stays?
I just spent 30 minutes searching for a clear answer. I've always had them waived on all points stays but I cannot remember what has happened with points and money.
I just spent 30 minutes searching for a clear answer. I've always had them waived on all points stays but I cannot remember what has happened with points and money.
Nov 3, 2014, 10:53 am
#2
Join Date: Mar 2010
Location: London, UK
Programs: Hilton Gold, BA Silver
Posts: 10
I asked this same question to Hilton last year and received the following reply:
'Per our HHonors information, a resort fee is not charged on any type of Reward reservation including a "points and money" reservation.'
However, when checking out of the Pointe Hilton Tapatio Cliffs they had added the resort fee even though I had booked with points and money.
They only removed the resort charge from the bill after I had printed the e-mail from Hilton and showed it to them.
'Per our HHonors information, a resort fee is not charged on any type of Reward reservation including a "points and money" reservation.'
However, when checking out of the Pointe Hilton Tapatio Cliffs they had added the resort fee even though I had booked with points and money.
They only removed the resort charge from the bill after I had printed the e-mail from Hilton and showed it to them.
Nov 26, 2014, 12:11 pm
#3
Original Poster
Join Date: Dec 2009
Programs: AA EXP, HH Diamond, SPG Plat, Hyatt Diamond
Posts: 231
Just to update, I was not charged the fee on a recent points and money stay. At check in I was told the hotel was waving the resort fee because I'm "a Diamond staying on a points reservation". (Just my 2 cents, but I doubt that being dia had anything to do with it)