Conrad London St. James {GBR}
Sep 23, 2020, 7:21 am
#46
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
The hours for canapés and drink are 5.30pm to 7.30pm
Usual soft drinks , premium beers and spirits , fizz was a good Processco and choice of red and white wines all brought to your table
Hope you have a good stay look out for George if hes working that night he looked after us superbly !
Usual soft drinks , premium beers and spirits , fizz was a good Processco and choice of red and white wines all brought to your table
Hope you have a good stay look out for George if hes working that night he looked after us superbly !
Nov 7, 2020, 6:29 am
#47
Join Date: Feb 2004
Location: UK
Posts: 400
Racked up a few more stays recently mainly Friday or Sunday night
Rates varied for Superior room from Ł156 to Ł166
Upgraded to One Bedroom Suite (and preferred room 545 ) usually 2\3 days prior to arrival
Hotel running at around 10% occupancy
Welcome gifts in suite include chocolates and the Conrad St James stuffed dog (!)
Prior to second lockdown Exec Lounge evening canapés and drinks still 5.30pm to 7.30pm
Good selection of canapés brought to your table - I’m veggie and my partner has halal - not sure what provision is made from Thursday
Breakfast is impressive for Diamond - we calculated we ordered (complimentary) food to the value of Ł80
Also given boxes of takeaway pastries and fruit salad service has been excellent and staff remember us and are preferred food and drinks
Manager of the hotel introduced herself to me in the bar on last stay by my name (!)
Hotel is open per lockdown regulations for next two weeks and will be reviewed after - though I note you can book after this time presently
The Diamond treatment IMHO has been most impressive and staff are also equally so !
Hoping to return in December )
Rates varied for Superior room from Ł156 to Ł166
Upgraded to One Bedroom Suite (and preferred room 545 ) usually 2\3 days prior to arrival
Hotel running at around 10% occupancy
Welcome gifts in suite include chocolates and the Conrad St James stuffed dog (!)
Prior to second lockdown Exec Lounge evening canapés and drinks still 5.30pm to 7.30pm
Good selection of canapés brought to your table - I’m veggie and my partner has halal - not sure what provision is made from Thursday
Breakfast is impressive for Diamond - we calculated we ordered (complimentary) food to the value of Ł80
Also given boxes of takeaway pastries and fruit salad service has been excellent and staff remember us and are preferred food and drinks
Manager of the hotel introduced herself to me in the bar on last stay by my name (!)
Hotel is open per lockdown regulations for next two weeks and will be reviewed after - though I note you can book after this time presently
The Diamond treatment IMHO has been most impressive and staff are also equally so !
Hoping to return in December )
May 22, 2021, 9:34 am
#49
Join Date: Feb 2004
Location: UK
Posts: 400
Staying for one night here tomorrow
Booked King Superior Room upgraded to One Bedroom Suite
Hotel messaged me asking any further requirements and explaining breakfast provision (temporarily relocated to Blue Boar Bar) and Executive Lounge is open - yes !!!
Staff have again been great looking after my expectations in advance will do usual updates during and after stay
Booked King Superior Room upgraded to One Bedroom Suite
Hotel messaged me asking any further requirements and explaining breakfast provision (temporarily relocated to Blue Boar Bar) and Executive Lounge is open - yes !!!
Staff have again been great looking after my expectations in advance will do usual updates during and after stay
May 22, 2021, 10:23 am
#50
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
Staying for one night here tomorrow
Booked King Superior Room upgraded to One Bedroom Suite
Hotel messaged me asking any further requirements and explaining breakfast provision (temporarily relocated to Blue Boar Bar) and Executive Lounge is open - yes !!!
Staff have again been great looking after my expectations in advance will do usual updates during and after stay
Booked King Superior Room upgraded to One Bedroom Suite
Hotel messaged me asking any further requirements and explaining breakfast provision (temporarily relocated to Blue Boar Bar) and Executive Lounge is open - yes !!!
Staff have again been great looking after my expectations in advance will do usual updates during and after stay
May 22, 2021, 11:55 am
#51
Join Date: Sep 2009
Location: London
Programs: BA Gold, VS Gold, HHDiamond, IHG Diamond Elite Ambassador, Hertz President's Circle
Posts: 132
Yes the lounge is open and busy this evening. As drinks and canapés are served to your table, service is poor the further away from the service area you are seated, its not done on a first come, first served basis. After a 20 minute wait had to go and ask for a first drink and then 20 minutes later, ask again for the canapés that failed to arrive and a drinks top up. The good news is they are serving an excellent English sparkling, Hambledon Classic cuvée NV and it is delicious. Unlike most other lounges they continue serving drinks after the advertised cutoff.
Last edited by Grafton001; May 22, 2021 at 1:28 pm
May 24, 2021, 4:42 am
#52
Join Date: Feb 2004
Location: UK
Posts: 400
Update on last night stay
Digital key arrived just after midday - suite upgrade changed to 347
Different configuration slightly smaller than other one bedroom suite with one toilet and smaller bathroom
It’s also quiet noisy for could hear the Underground trains and next door pub
Large bottles of water , fruit and rather good biscuits and ALOT of toiletries !
A turn down service was also provided when we left for the lounge
Executive Lounge started evening service promptly at 5.30pm but the canapés and service (it was relatively busy but not full ) disappointing
English sparkling wine as previously mentioned and lots of good brand spirits (no Baileys ) Heard several guests complain about the service though
The mini vegetarian quiches were actually delicious as were the raspberry mini tarts
No bread and other canapés were roast beef and a steak tartare
Also offered bowls of crisps (!) some better quality biscuits and olives
We seem to get served promptly when second member of staff arrived (he remembered us ) and was offered final drink at 7.30pm before drinks removed
Breakfast was in the Blue Boar and at 8am quiet
Staff were excellent and the food offerings for Diamonds impressive
The Food & Beverage Manager who we’ve met before came over for a catch up
Fabio remembered our breakfast choices (though menu is slightly reduced ) I had avocado with two perfect poached eggs on sourdough with grilled tomatoes
My partner consumed salmon and scrabbled eggs and a veggie cheese omelette also
Coffee and orange juice very good also
They is a also a selection of cold items (diary, fruit, meat plates and salmon )
Given a bag of pastries and fruit salad to take away
Overall Breakfast was faultless it made our morning !
Restaurant will reopen in a few weeks
Back in a few weeks and good to note already upgraded !
Digital key arrived just after midday - suite upgrade changed to 347
Different configuration slightly smaller than other one bedroom suite with one toilet and smaller bathroom
It’s also quiet noisy for could hear the Underground trains and next door pub
Large bottles of water , fruit and rather good biscuits and ALOT of toiletries !
A turn down service was also provided when we left for the lounge
Executive Lounge started evening service promptly at 5.30pm but the canapés and service (it was relatively busy but not full ) disappointing
English sparkling wine as previously mentioned and lots of good brand spirits (no Baileys ) Heard several guests complain about the service though
The mini vegetarian quiches were actually delicious as were the raspberry mini tarts
No bread and other canapés were roast beef and a steak tartare
Also offered bowls of crisps (!) some better quality biscuits and olives
We seem to get served promptly when second member of staff arrived (he remembered us ) and was offered final drink at 7.30pm before drinks removed
Breakfast was in the Blue Boar and at 8am quiet
Staff were excellent and the food offerings for Diamonds impressive
The Food & Beverage Manager who we’ve met before came over for a catch up
Fabio remembered our breakfast choices (though menu is slightly reduced ) I had avocado with two perfect poached eggs on sourdough with grilled tomatoes
My partner consumed salmon and scrabbled eggs and a veggie cheese omelette also
Coffee and orange juice very good also
They is a also a selection of cold items (diary, fruit, meat plates and salmon )
Given a bag of pastries and fruit salad to take away
Overall Breakfast was faultless it made our morning !
Restaurant will reopen in a few weeks
Back in a few weeks and good to note already upgraded !
May 24, 2021, 4:19 pm
#53
Join Date: Dec 2010
Posts: 2,652
Thanks for the recent reports.
I booked a lengthy points stay (diamond member) on a base room and was offered an upgrade to a one bedroom suite for GBP 60 per night. I took it. Thought it was a fair price.
For those who have posted recently, is there a preferred one bedroom suite? Or should I just trust what I'm assigned at OLCI?
Very impressed so far communicating with the hotel.
I booked a lengthy points stay (diamond member) on a base room and was offered an upgrade to a one bedroom suite for GBP 60 per night. I took it. Thought it was a fair price.
For those who have posted recently, is there a preferred one bedroom suite? Or should I just trust what I'm assigned at OLCI?
Very impressed so far communicating with the hotel.
May 24, 2021, 4:45 pm
#54
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA EXP/5 MM, BA Blue Bayou, HH LT Diamond
Posts: 5,827
I'd take that deal any day of the week, particularly as a long stay you are not likely to get a freebie.
May 24, 2021, 7:24 pm
#55
Join Date: Dec 2010
Posts: 2,652
It's a terrible use of points as I'm getting slightly lower than .005 value but it feels like a good time to burn some points.
May 25, 2021, 2:35 am
#56
Join Date: Feb 2015
Location: UK
Programs: BA Gold, Hilton Diamond, Marriott Silver, IHG Spire Ambassador, Accor Silver, Hyatt Explorist
Posts: 276
Stayed at the Conrad St James over the weekend (Fri and Sat nights) for the first time since last September - was nice to be back! Booked a base room and got an upgrade to a Junior Suite the morning I was due to check in. Room was available on time (just before 3pm).
From a room perspective, it seemed very similar to my stays last year. Big bottles of water in the fridge, Nespresso machine etc. Only niggle was no milk both days - however a quick call resulted in a pint of milk being delivered (in a pint glass).
Housekeeping was as normal - turn down both evenings, and towels etc changed both days without requesting them (which was nice).
Love that breakfast is now in the Blue Boar Pub - nice having some daylight as you are eating. Good range of options as a Diamond Member. Service was a little disjointed (toast arriving after you’ve finished everything else, food arriving before the coffee etc). However it was nice to see some familiar faces!
Looking forward to being back again in a few weeks.
From a room perspective, it seemed very similar to my stays last year. Big bottles of water in the fridge, Nespresso machine etc. Only niggle was no milk both days - however a quick call resulted in a pint of milk being delivered (in a pint glass).
Housekeeping was as normal - turn down both evenings, and towels etc changed both days without requesting them (which was nice).
Love that breakfast is now in the Blue Boar Pub - nice having some daylight as you are eating. Good range of options as a Diamond Member. Service was a little disjointed (toast arriving after you’ve finished everything else, food arriving before the coffee etc). However it was nice to see some familiar faces!
Looking forward to being back again in a few weeks.
Last edited by ibbitsc; May 25, 2021 at 2:36 am Reason: Missing details !:)
May 28, 2021, 5:19 am
#58
Join Date: Feb 2004
Location: UK
Posts: 400
Stayed last night (Thursday) and was quiet (it’s apparently going to be busy this weekend )
Pre upgraded to One Bedroom Deluxe Suite on the 6th floor from basic room - very large bathroom ,bedroom , lounge and another toilet
Executive Lounge was quiet (stayed until 7pm ) hot canapés (mini fish and chips ) veggie dish and salmon mousse nibble .
Crisps, nuts and savoury biscuits
Started with English Sparkling then champagne (that was good but couldn’t recall brand )
Service was slow and most guests pouring own drinks - given there were two staff slightly bemused at this and IMHO not comparable to the service that was provided temporarily downstairs
Was informed it’s probably two sittings this weekend in the lounge as want to manage expected numbers
Also there will be breakfast in the lounge
Requested turn down service - they didn’t do anything apart from a few more toiletries - odd
There was a bottle of Bollinger in the suite (nice touch !)
Fantastic breakfast good to see more staff back again tasty and given bag of pastries
Will be interesting to see progress with service in the Exec Lounge especially when hotel is busy
Pre upgraded to One Bedroom Deluxe Suite on the 6th floor from basic room - very large bathroom ,bedroom , lounge and another toilet
Executive Lounge was quiet (stayed until 7pm ) hot canapés (mini fish and chips ) veggie dish and salmon mousse nibble .
Crisps, nuts and savoury biscuits
Started with English Sparkling then champagne (that was good but couldn’t recall brand )
Service was slow and most guests pouring own drinks - given there were two staff slightly bemused at this and IMHO not comparable to the service that was provided temporarily downstairs
Was informed it’s probably two sittings this weekend in the lounge as want to manage expected numbers
Also there will be breakfast in the lounge
Requested turn down service - they didn’t do anything apart from a few more toiletries - odd
There was a bottle of Bollinger in the suite (nice touch !)
Fantastic breakfast good to see more staff back again tasty and given bag of pastries
Will be interesting to see progress with service in the Exec Lounge especially when hotel is busy
Jun 2, 2021, 2:28 pm
#59
Join Date: Jan 2006
Location: Arizona
Programs: BA Gold, AA Plat, Hilton Diamond, Hyatt Explorist, National EE, Hertz PC
Posts: 473
I have an Impresario booking coming up in December. I am wondering as a Diamond member, do they provide an alternative benefit as Impresario already includes breakfast. My only other Impresario stay has been Las Vegas and they provided an $50 per day additional food and beverage credit in lieu of Diamond breakfast.
Jun 2, 2021, 2:32 pm
#60
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,970
I have an Impresario booking coming up in December. I am wondering as a Diamond member, do they provide an alternative benefit as Impresario already includes breakfast. My only other Impresario stay has been Las Vegas and they provided an $50 per day additional food and beverage credit in lieu of Diamond breakfast.