Consolidated "Hilton Honors Account Hacked" thread
#226
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
Log in broken earlier this morning. Now I can log in and points, nights, reservations, etc. back to normal. Why does this feel like a victory?
#227
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,194
#228
havnfn
Join Date: Sep 2011
Location: FL-MCO
Programs: Delta-DM; Hilton-Diamond; Hyatt-Diamond
Posts: 456
#229
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,684
Thinking logically, if someone had hacked the account and transferred to miles or redeemed for rooms, it would be very unusual to be left with zero, because redemptions are priced in 000's so you will always have a little bit left over (unless somehow you had achieved a round number by accident).
So I would be more worried if it said, say, 328 instead of 80,328, rather than if it said zero.
So I would be more worried if it said, say, 328 instead of 80,328, rather than if it said zero.
Last edited by eajusa; Mar 4, 2015 at 8:41 am
#230
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,684
Well, now I cannot login at all!!!
Tried usual method with HHonors #, PIN, clicking I am not a robot and typing the captcha code and clicking Sign In takes me back to the sign in page.
Tried the new username/password I created a couple weeks, same thing.
This is just lovely!
Tried usual method with HHonors #, PIN, clicking I am not a robot and typing the captcha code and clicking Sign In takes me back to the sign in page.
Tried the new username/password I created a couple weeks, same thing.
This is just lovely!
Last edited by eajusa; Mar 4, 2015 at 8:37 am
#232
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,184
Mine does as well. At first I thought they'd fingered me as some sort of fraudster, but the moment passed on to accepting it as a glitch.
#233
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,412
Last two days it seems to be working again. Would be nice for HH to put a banner on the homepage saying they are doing maintenance and account info might not be working instead of scaring everyone.
HH should know that non-functioning websites drive people to book at other hotels.
HH should know that non-functioning websites drive people to book at other hotels.
#234
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,466
I freaked out also, zero points etc.
I actually went onto cancel a booking, which of course I could not do as it was not showing. in this case it was fine as its a couple of weeks away and have done it now, but what would they have done if it fell within the 24 hour cancellation window?
Surely they cant ping you for not cancelling a booking which according to their website didn't exist!
I actually went onto cancel a booking, which of course I could not do as it was not showing. in this case it was fine as its a couple of weeks away and have done it now, but what would they have done if it fell within the 24 hour cancellation window?
Surely they cant ping you for not cancelling a booking which according to their website didn't exist!
#235
Join Date: Jun 2014
Programs: AA Executive Platinum, Delta Diamond for 10 years(2004-2014),Hilton Gold,Club Carlson gold
Posts: 90
I freaked out also, zero points etc.
I actually went onto cancel a booking, which of course I could not do as it was not showing. in this case it was fine as its a couple of weeks away and have done it now, but what would they have done if it fell within the 24 hour cancellation window?
Surely they cant ping you for not cancelling a booking which according to their website didn't exist!
I actually went onto cancel a booking, which of course I could not do as it was not showing. in this case it was fine as its a couple of weeks away and have done it now, but what would they have done if it fell within the 24 hour cancellation window?
Surely they cant ping you for not cancelling a booking which according to their website didn't exist!
#236
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,466
Not sure I agree its the customer's problem in this case.
If hte website has a problem whose responsibility is it? If their website, after correctly logging in shows no booking, is it the customers fault or Hiltons?
And, I could imagine a situation where a customer could reasonably assume that if no booking is showing then maybe that their partner or PA etc had cancelled the booking.
Point is I guess, will Hilton accept responsibility for the (unintended) consequences of their website issues?
If hte website has a problem whose responsibility is it? If their website, after correctly logging in shows no booking, is it the customers fault or Hiltons?
And, I could imagine a situation where a customer could reasonably assume that if no booking is showing then maybe that their partner or PA etc had cancelled the booking.
Point is I guess, will Hilton accept responsibility for the (unintended) consequences of their website issues?
#237
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 35,993
#238
Join Date: Jun 2014
Programs: AA Executive Platinum, Delta Diamond for 10 years(2004-2014),Hilton Gold,Club Carlson gold
Posts: 90
Not sure I agree its the customer's problem in this case.
If hte website has a problem whose responsibility is it? If their website, after correctly logging in shows no booking, is it the customers fault or Hiltons?
And, I could imagine a situation where a customer could reasonably assume that if no booking is showing then maybe that their partner or PA etc had cancelled the booking.
Point is I guess, will Hilton accept responsibility for the (unintended) consequences of their website issues?
If hte website has a problem whose responsibility is it? If their website, after correctly logging in shows no booking, is it the customers fault or Hiltons?
And, I could imagine a situation where a customer could reasonably assume that if no booking is showing then maybe that their partner or PA etc had cancelled the booking.
Point is I guess, will Hilton accept responsibility for the (unintended) consequences of their website issues?
#240
Join Date: Dec 2010
Location: Sacramento, CA
Programs: UA 1K; Hilton: Diamond;Kimpton: ?? ; Omni: Black; Avis: First; Hertz: Five Star
Posts: 656