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Consolidated "Hilton Honors Account Hacked" thread

Consolidated "Hilton Honors Account Hacked" thread

Old Mar 4, 2015, 5:24 am
  #226  
 
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Log in broken earlier this morning. Now I can log in and points, nights, reservations, etc. back to normal. Why does this feel like a victory?
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Old Mar 4, 2015, 6:08 am
  #227  
 
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Originally Posted by GJS - yow
Log in broken earlier this morning. Now I can log in and points, nights, reservations, etc. back to normal. Why does this feel like a victory?
My sentiments as well being finally to be functional again
Miesque is online now  
Old Mar 4, 2015, 6:40 am
  #228  
havnfn
 
Join Date: Sep 2011
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Originally Posted by MrLee
Touch wood it's back up and running again. I can login and all of my points are there.
whew! Same here. Res. canceled and a new one booked in its place.
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Old Mar 4, 2015, 8:25 am
  #229  
 
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Originally Posted by MrLee
Is it unrealistic to think that they should at least put a notice on the main page? I mean the whole site isn't down so surely a little note could be added to say they're looking into it, etc?
That is the crux of the issue here. Hilton has a communication problem. Why let your loyal customers needlessly panic?

Originally Posted by Friendly Traveling Deathmerchant
...and now without the app to show my next OLCI, I can't remember which hotel I'm supposed to be driving to tonight! #SlightlyInconvenient

In your case, if you call Hilton's main CS line, they can tell you whatever you need to know. All the info is backed up, otherwise we all we be screwed.

Originally Posted by stargold
Thinking logically, if someone had hacked the account and transferred to miles or redeemed for rooms, it would be very unusual to be left with zero, because redemptions are priced in 000's so you will always have a little bit left over (unless somehow you had achieved a round number by accident).

So I would be more worried if it said, say, 328 instead of 80,328, rather than if it said zero.
You hit the nail on the head. When it says "0", its an IT issue every time.

Last edited by eajusa; Mar 4, 2015 at 8:41 am
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Old Mar 4, 2015, 8:29 am
  #230  
 
Join Date: Apr 2013
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Originally Posted by MrLee
Touch wood it's back up and running again. I can login and all of my points are there.
If you call and ask what happened, they will claim they were doing site maintenance. Really? Most sites do their maintenance during the wee hours of a Saturday or Sunday morning (based on the IT's time zone).

Originally Posted by ScrodmanFL
Well, now I cannot login at all!!!

Tried usual method with HHonors #, PIN, clicking I am not a robot and typing the captcha code and clicking Sign In takes me back to the sign in page.

Tried the new username/password I created a couple weeks, same thing.


This is just lovely!
When you can't login that usually means they are in the midst of putting all your points back together. As unbelievable as it may seem, they have to go back and put each stay, and every other point earning occurrence back into your account one at a time. They do this in chronological order. That happened to me back in 2013.

Last edited by eajusa; Mar 4, 2015 at 8:37 am
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Old Mar 4, 2015, 10:26 am
  #231  
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Strange but seems to be working fine now
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Old Mar 4, 2015, 10:47 am
  #232  
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Mine does as well. At first I thought they'd fingered me as some sort of fraudster, but the moment passed on to accepting it as a glitch.
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Old Mar 6, 2015, 12:55 am
  #233  
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Last two days it seems to be working again. Would be nice for HH to put a banner on the homepage saying they are doing maintenance and account info might not be working instead of scaring everyone.

HH should know that non-functioning websites drive people to book at other hotels.
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Old Mar 6, 2015, 1:20 am
  #234  
 
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I freaked out also, zero points etc.

I actually went onto cancel a booking, which of course I could not do as it was not showing. in this case it was fine as its a couple of weeks away and have done it now, but what would they have done if it fell within the 24 hour cancellation window?

Surely they cant ping you for not cancelling a booking which according to their website didn't exist!
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Old Mar 6, 2015, 3:53 am
  #235  
 
Join Date: Jun 2014
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Originally Posted by oranjemakker
I freaked out also, zero points etc.

I actually went onto cancel a booking, which of course I could not do as it was not showing. in this case it was fine as its a couple of weeks away and have done it now, but what would they have done if it fell within the 24 hour cancellation window?

Surely they cant ping you for not cancelling a booking which according to their website didn't exist!
Could have call them
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Old Mar 6, 2015, 11:25 am
  #236  
 
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Originally Posted by angusho
Could have call them
Not sure I agree its the customer's problem in this case.

If hte website has a problem whose responsibility is it? If their website, after correctly logging in shows no booking, is it the customers fault or Hiltons?

And, I could imagine a situation where a customer could reasonably assume that if no booking is showing then maybe that their partner or PA etc had cancelled the booking.

Point is I guess, will Hilton accept responsibility for the (unintended) consequences of their website issues?
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Old Mar 6, 2015, 11:32 am
  #237  
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Originally Posted by mnredfox
... Would be nice for HH to put a banner on the homepage saying they are doing maintenance and account info might not be working ....
It would be less work to have them put a banner on when it actually IS working correctly
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Old Mar 6, 2015, 2:26 pm
  #238  
 
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Originally Posted by oranjemakker
Not sure I agree its the customer's problem in this case.

If hte website has a problem whose responsibility is it? If their website, after correctly logging in shows no booking, is it the customers fault or Hiltons?

And, I could imagine a situation where a customer could reasonably assume that if no booking is showing then maybe that their partner or PA etc had cancelled the booking.

Point is I guess, will Hilton accept responsibility for the (unintended) consequences of their website issues?
Knowing Hilton, they would probably deny any responsibility!
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Old Mar 19, 2015, 12:10 pm
  #239  
 
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Yup. Just tried to delete an old card while adding my AAA number and got the usual "website experiencing difficulties." Sigh.
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Old Mar 21, 2015, 8:37 pm
  #240  
 
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Originally Posted by Open Jaw
.... Hilton earns tons of money ....
Not enough, apparantly, for their stock to perform well.
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