Consolidated "Hilton Honors Account Hacked" thread
#166
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I haven´t been following these thread but I tell you what nervs me:
I can no more automatically sign into my HHonors account, which I usually did on my Envy by HP Simple Pass and fingerprint sensor, have to state "I am not robot" each time I want to sign in, and be able to read and enter those hieroglyphs appearing to show the HHonors system I am not a robot.
My statement: That sux!
I can no more automatically sign into my HHonors account, which I usually did on my Envy by HP Simple Pass and fingerprint sensor, have to state "I am not robot" each time I want to sign in, and be able to read and enter those hieroglyphs appearing to show the HHonors system I am not a robot.
My statement: That sux!
http://www.flyertalk.com/forum/hilto...a-logging.html
#167
Original Member
Join Date: May 1998
Location: Miami, FL
Programs: AA EXP
Posts: 346
I think we as a community will have to make personal complaints to actually get the PINs removed.
Here are some names: (Note these profiles are publicly available)
Levena Bailey - Sr. Director Enterprise Security - https://www.linkedin.com/in/levenabailey
Michael Leidinger - Vice President, IT Infrastructure, Operations, and Security
https://www.linkedin.com/pub/michael-leidinger/0/ba/599
Josh Weiss - VP - Brand & Guest Technology at Hilton Worldwide
https://www.linkedin.com/in/joshweiss
I believe that having Forum Mods or individuals making a personal contact to someone Sr. at Hilton will get the due attention to this issue. Online Reservations, e-commerce, loyalty program management are an important part of a Hilton's Business so if trust is eroded their business will suffer long term.
Here are some names: (Note these profiles are publicly available)
Levena Bailey - Sr. Director Enterprise Security - https://www.linkedin.com/in/levenabailey
Michael Leidinger - Vice President, IT Infrastructure, Operations, and Security
https://www.linkedin.com/pub/michael-leidinger/0/ba/599
Josh Weiss - VP - Brand & Guest Technology at Hilton Worldwide
https://www.linkedin.com/in/joshweiss
I believe that having Forum Mods or individuals making a personal contact to someone Sr. at Hilton will get the due attention to this issue. Online Reservations, e-commerce, loyalty program management are an important part of a Hilton's Business so if trust is eroded their business will suffer long term.
Last edited by redrock; Jan 27, 2015 at 1:56 pm
#168
Join Date: Dec 2010
Location: Sacramento, CA
Programs: UA 1K; Hilton: Diamond;Kimpton: ?? ; Omni: Black; Avis: First; Hertz: Five Star
Posts: 656
Thanks eknock007 for that great post on the timing and response. That seems pretty responsive on their part, way better than I would have expected.
#169
Join Date: Jan 2011
Posts: 40
My account was hacked a few days ago. I hadn't logged into my account in a few months and I noticed an email saying that my account changes had been updated. Upon seeing that, I immediately tried logging into my account with no success and was unable to reset my password. I immediately called HHonors and spoke to a representative. Someone had removed a letter in my email address and decided to book a room at the Doubletree in Bangkok using points. They had to call the hotel directly to cancel because it was a close-in cancellation. This person, with a Russian name listed as the second guest, booked the room with a check-in time within a few hours. They were able to cancel the room and my pin number was changed. Right before going to bed, I got another email saying that my account change was updated. I was able to log directly into my account and noticed that this same person booked a room at the Hilton in Bangkok and changed my email address again!! I was on hold for 45 minutes to speak to a supervisor in which I just then hung up. The following morning I called in and they cancelled the room for that night. It was 11pm local time in Bangkok and they said that person hadn't checked in yet. I asked how they booked the room and the agent said that it appears that they booked it directly with the hotel. I suppose it might be possible since they were able to get my billing address, telephone number, etc from my profile the first time. Switching HHonor accounts is the easiest solution to hopefully prevent this from happening again. I even had my account "flagged" after the first incident and only 1 in 5 agents over the phone even asked me the additional security question.
#170
Join Date: Jun 2008
Location: PBI / JFK, ISP, LGA
Programs: AA, AS, AV, B6, DL, F9, WN
Posts: 866
Hilton HHonors has been a disaster for me. I've had many stays with them the past few months after a long drought. I just tried to remove my credit card info and was unable to do so. They say my info has been removed but my login page still shows my CC info.
Someone really needs to get this BS cleared up. I am starting to rethink my loyalty to Hilton.
Someone really needs to get this BS cleared up. I am starting to rethink my loyalty to Hilton.
#171
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Hilton HHonors has been a disaster for me. I've had many stays with them the past few months after a long drought. I just tried to remove my credit card info and was unable to do so. They say my info has been removed but my login page still shows my CC info.
Someone really needs to get this BS cleared up. I am starting to rethink my loyalty to Hilton.
Someone really needs to get this BS cleared up. I am starting to rethink my loyalty to Hilton.
#172
Join Date: Sep 2011
Location: SFO/SMF
Programs: Holder of six "persona non-grata" awards
Posts: 1,914
See post #101 in this thread, this is how I do it.
Hilton HHonors has been a disaster for me. I've had many stays with them the past few months after a long drought. I just tried to remove my credit card info and was unable to do so. They say my info has been removed but my login page still shows my CC info.
Someone really needs to get this BS cleared up. I am starting to rethink my loyalty to Hilton.
Someone really needs to get this BS cleared up. I am starting to rethink my loyalty to Hilton.
#174
Join Date: Jun 2008
Location: PBI / JFK, ISP, LGA
Programs: AA, AS, AV, B6, DL, F9, WN
Posts: 866
#175
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Account showing 0 Points - Did I get Hacked?
Account is showing correct number of stays and base points, but account shows 0 points. When I click on "All Activity" I don't get anything.
Anyone else getting this?
Anyone else getting this?
#178
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
#180
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
^ More of Hilton's IT. This seems to happen to me from time to time as well-- so frequently that I've just gotten used to it and know to try logging back in at a later time. If your account is not only showing no points, but also isn't showing any past history or any future stays, it's likely a temporary IT glitch.