Hilton Garden Inn Hanoi {VNM}

Old Jul 19, 13, 4:42 am
Original Poster
Join Date: Jan 2007
Location: SAN
Programs: Lots
Posts: 635
Arrow Hilton Garden Inn Hanoi {VNM}

Not sure if HGI's are worthy of master threads but I couldn't find any info about this hotel on the boards and figure at some point, someone will ask for opinions between the HGI and the Hilton Opera.

Was in Hanoi last week and the price differential between the two was about $50 so I figured I'd save some money and went with the HGI.

This is a recently opened property (01APR13), I believe the building itself is a renovation of a previous hotel but not sure about that. Location is about 3 blocks south of the Hilton Opera (and very close to the Hanoi version of Ngon restaurant which everyone on the Park Hyatt Saigon thread is crazy about) so location really shouldn't be much of a consideration. My fixed taxi was 350k from the airport and 370k back to the airport which I believe is standard. Make sure to have the address written out though since it's such a new place I'm not sure most cabbies will know it.

Rooms are fine, typical HGI rooms, although the bathroom has a window facing the room and for some reason the blinds are in the room itself rather than the bathroom. Heads up if you're sharing a room with someone and don't want them to open the blinds to see your naughty bits.

The big problem with the room though is the noise from the street. There is a balcony which, although the glass door to it is locked, it's not completely sealed so a LOT of noise comes through. Very noticeable when you're sitting at the desk, not too bad once in bed but lighter sleepers might need earplugs. Alternatively you could request a room away from the road, the view isn't so great that you'd be missing anything.

Staff is incredibly friendly and helpful, they followed me out the door my first day to make sure I knew where I was going. They were also shocked that I was taking the bus to get around town (it's easy and cheap, the routes are integrated into Google maps and it's 5k dong per trip).

Breakfast is a step up from US versions of HGI although not near the level of full service Asian properties. Still, it's more than adequate with pastries, fruits, cheeses, rice and noodles, bacon, sausage, yogurt as well as an egg and noodle station so you can start your day off with some pho.

No lounge obviously so no evening cocktails but booze and food are extremely cheap (there's a fun beer hall just about 2 blocks away) in Hanoi.

But the best thing, for me, was the laundry. It's supposed to be easy and cheap to get laundry done in Vietnam but I couldn't find anywhere that had a fast enough turn around. There is a Western style washer and dryer in the hotel with detergent available in the lobby. It was very nice to be able to do my own laundry and have it done in a couple of hours.

In summary I'd say a $50 difference is just about worth it, less if they fix the noise or it's quieter on the non road side. If the price differential between the HGI and Hilton Opera is closer to $20-$25 it's probably worth staying at the full service hotel.
IggySD is offline  
Old May 24, 14, 9:52 am
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS 75K, UA MM, AA MM, IC Plat Amb, Marriott Gold, Hilton Gold
Posts: 3,069
I have found precious little information about the HGI in Hanoi, but what I found was largely favorable. I've just checked in to this hotel, but these are my initial impressions:

There are no usable outlets near the bed, which is inexcusable in a new/newly renovated property.

The RFID-based keycard must be placed in a slot near the door to operate the A/C. Normally, you can stick just any old card in the slot, but that trick doesn't work here. This means that instead of returning to a crisp, comfortable room, you return to a musty, hot one instead. And with a 40C/100F heat wave in Hanoi right now, it takes time for the room to cool down. For spring/summer stays, this one's a deal-breaker; I'll simply have to look elsewhere in the future.

There is a convenience store of sorts off the lobby where you can purchase drinks and such to store in the fridge, but the prices are insane, such as 40K VND for a soda that costs 8K in a convenience store. Just say no, and go elsewhere for your sundries.

Also, nothing to do with the hotel, but I couldn't for the life of me find any sort of fixed taxi from the Hanoi airport, even after asking several people (both workers and travelers). The heat clearly got to me, so I ended up making a return booking from the tourist information desk for US$50, ouch!
mikew99 is offline  
Old May 25, 14, 3:16 am
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 1,819
HGI Hanoi Review

Stayed there last year on points. On the afternoon of night five, power went out, and I was moved over to the Hilton Opera. The HGI is pretty good as a lower cost Hilton family option.
sannmann is offline  
Old May 25, 14, 4:07 am
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS 75K, UA MM, AA MM, IC Plat Amb, Marriott Gold, Hilton Gold
Posts: 3,069
I'm also on a point stay at 10K points per night (versus 24K points for the Hilton Opera). Although hotels in Hanoi are generally inexpensive, I'm using points left over from 2013's Daily Getaway deals, so the 10K points cost me only US$50. This is still a good discount over the lowest advanced purchase price I saw (US$64++, about US$77 a.i.).

If I were paying, I think I would spring for the Hilton (a.p. US$92++) instead of using points -- or choose for one of the serviced apartments nearby that cost about the same price.
mikew99 is offline  
Old Nov 19, 14, 6:26 am
Join Date: Apr 2012
Posts: 69
Hilton Garden Inn Hanoi

I did a search and couldn't find any thread on Hilton Garden Inn Hanoi. I booked a 3 nights stay in December. A bargain for 10,000 points a night.

Approx how much is the taxi fare from the airport to Hilton Garden Inn?

Anything I should be aware of the hotel??
whl is offline  
Old Nov 19, 14, 6:39 am
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,043
pmarrsouth is offline  
Old Nov 26, 14, 8:03 pm
Join Date: May 2012
Programs: Hilton Diamond DL Platinum UA 1K, DL Gold, Marriott Gold
Posts: 500
Just spent 3 nights there.


1. Fabulous staff , cannot do enough for you from Top to Bottom.

2. Location is ok $2 taxi gets you about anywhere you want to go and they park at the Hotel.

3. Breakfast Buffet is adequate if not spectacular.

4. WiFi was excellent and I found plenty of plugs where you need them on the desk.


1.Rooms are comfortable except for bathrooms. Tub/Shower combinations are hard to get in and out of and with no saftey rails. If you ask for shower only , you will get a Handicapped Bathroom where somehow no drains were put in for the shower.

So floor gets soaked and maid has to come in and clean up every time you use shower.

2. Do not use their car for airport pick up etc. They wanted $65 to pick up at airport which is just ridiculous. We used Hanoi Transfer SErvice , nice van $32 Roundtrip 1/4 the price the price the Hotel would rip you off.

Overall still good value if you are nimble enough for the tub/ shower combination.

Considered the Hilton Opera but too many reviews mentioning old and musty and dated.
kapkap46 is offline  
Old Nov 26, 14, 8:06 pm
Join Date: May 2012
Programs: Hilton Diamond DL Platinum UA 1K, DL Gold, Marriott Gold
Posts: 500
Used Hanoi Transfer Service for pick up to and from airport. 3 of us with luggage. Nice Van $32 RT which is 1/4 the price the Hotel quoted. (ridiculous)

If you don't need to use points there are some fabulous Boutique Hotels in the middle of the action for $50-60 (depending on dates) and the rooms will be at least as good and probably superior. Essence is one that is really nice and well located.

Last edited by kapkap46; Nov 26, 14 at 8:12 pm
kapkap46 is offline  
Old Jun 3, 15, 9:14 am
Join Date: Jul 2009
Location: World
Posts: 1,469
Solid stay here so far - for 10k a night it's not quite the value of the Kuala Lumpur / Beijing DoubleTrees, but it's still a steal. +1 to mikew99's comment that the HGI 'market' prices are particularly outrageous at this location.

There's an amazing noodle shop named Pho Thin nearby if you need a quick bite.

Can anyone that stayed here previously recommend a grocery store nearby for water, beer, etc. or are small convenience stores the best you'll get in proximity?
mster is offline  
Old Apr 24, 17, 6:26 pm
Join Date: Jan 2003
Posts: 636
Stayed at HGI Hanoi on points for 2 nights. 10k points per night.

As Gold member, was offered an upgrade room with a separate living area. Room is okay. The cleaning lady did a wonderful job taking care of even my charging wires.

Free cook to order breakfast was offered including Vietnamese noodles and eggs. The waiters deliver the cook to order food to the table.

There is one US style dryer and washer on 10th floor.

Took uber to the hotel from airport for 265k. Hotel pickup was offered at US$45 which is insane.

Uber to old quarter costs 15k and to Lotte Centre for 52k.

Overall nice stays after staying at several Vietnamese boutique hotels with varying standard.
khkchan is offline  
Old Apr 24, 17, 9:29 pm
Join Date: Jan 2005
Location: Sydney, Australia
Programs: QF Gold LTG (ow Saph), HHon Silver, Marriot Gold
Posts: 2,890
Originally Posted by mster View Post
There's an amazing noodle shop named Pho Thin nearby if you need a quick bite.
Ranked in Tripadvisor... and amazing pho.
moa999 is offline  
Old May 24, 17, 10:06 pm
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,046
I'm going to have four nights in Hanoi. I am considering staying at this property. I have 10k points so I was considering doing one night on points and three nights on paid stay. I have gold status with Hilton. Is this property worth it over other choices in Hanoi?
Red259 is offline  
Old May 25, 17, 1:20 am
Join Date: Sep 2012
Location: Hong Kong
Programs: BA Gold, DL PM, , Hilton Diamond (from being in a bed), SPG Plat, MR Plat
Posts: 918
Typed this up a while ago but have stayed two times more since and everything remains true. 3/3 on suite upgrades. Solid hotel.

First time at this place and must say I was suitably satisfied. A HGI is never going to blow you away but this place got little wrong. I stayed here for four nights and was upgraded to a junior suite. Nice to have a little extra room. Room was fairly standard HGI decor but bathroom was nice and large. I believe all the suites are on the 10th floor due to the way the rooms are laid out. If there was one thing that annoyed me about the room was that there was I think a smoke alarm above the bed which was had a red light constantly flashing at night and as a light sleeper was annoying. Had to put the sleeping mask on which I dislike doing.

The location of HGI is not far off were the Hilton is. It would take 10 minutes to walk with no luggage. I quite liked the area. It is certainly less touristy and plenty of good food around the place.It is still within the action of Hanoi and just either a slightly further walk or Uber/Cab ride from wherever you want to be. One thing to note is that the hotel is situated on one way street which can cause some confusion for Uber/Cab drivers and there is not such a thing as entrance to the hotel. No big sign out front and not very attractive looking from the outside.

Was given the choice between points and breakfast and took breakfast. Staff on reception were very good and always there to help when needed. There is the usual pantry just to the left of reception. Laundry is on the 10th floor. The use of the machines is free but you had to buy powder from the pantry. It wasn’t very expensive. I want to say maybe 30,000 dong for the sachet and I actually found probably no need to buy as there were lots of half used sachets in the laundry room.

Breakfast was in the ‘Garden Grille’ (I think?) and was perfectly acceptable. I was more impressed by the breakfast here than the Hilton down the road. Decent fruit, great asian and western selection, made to order eggs,waffles and pancakes and pretty good service. I must say the eggs took a while if that was one mute point.

The gym is also functional. It just off reception and pretty small but good enough to get sore and work up a sweat.

I can’t comment on room service or the restaurant during the day as was either out or dining out in the evening but they seemed to have a buffet setup with lunch that was fairly popular with business folk. There is a vinmart through the lane opposite and a little to the right. Many good local joints for food around the place and also up market places but come on this is Hanoi. Sit on a stool!

Overall, I can recommend this place. No , it is not going to be opulent but gets the job done and is a good location. I think It is also still a category two (10,000 points) and cash rates can be very reasonable.
Attached Images     
italdesign likes this.
ESFLYER95 is offline  
Old May 25, 17, 5:38 am
Join Date: Mar 2010
Location: Finland
Programs: EBD, HH Diamond, BW Rewards Diamond, Nordic Choice Club Platinum, Sixt Diamond, Avis President
Posts: 45
Stayed one night at this hotel on points. 10.000 points is a great deal considering the ratio price/quality. Got upgraded to a suite (room 1002) due to being HH Diamond member. First time ever being upgraded at an HGI hotel.

Opted for breakfast which was best ever at any HGI I have stayed at.

Staff very attentive and service minded.

Switched today to Hilton Opera. Dated room. No upgrade available. I am HH Diamond member, Sorry Sir, no upgrade available. For sure I rather stay at HGI for less than half of the price of Hilton. This is for me a non-brainer due to price/quality.
Musta Pekka is offline  
Old Jul 11, 17, 3:57 pm
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,046
Stayed here for four nights on points. For 10k points its an outstanding value at least with gold status. I was upgraded to a one bedroom suite, so had two bathrooms, bedroom and living room. A/C was good quality and instantly cooled the room when turned on (critical in Hanoi in the summer). Had breakfast each day in the restaurant. There is a decent selection but the food is mostly meh. The vietnamese coffee with ice is outstanding though and they make good waffles. The service was very good. The batteries in the tv remote died and they sent someone up to fix it within 5 minutes late at night (I had no way of shutting the tv off and really needed to go to sleep). The phone could only be used on speaker phone. All in all though it was a very good property and I liked my room. Its not super close to the old quarter and in the summer its a a somewhat brutal walk to get there due to the extreme heat. On the flip side you are outside the old quarter so it can be a nice break from the area. There are taxis on standby at the hotel which they make sure use meters which is a nice touch.
Thunderroad likes this.
Red259 is offline  

Thread Tools
Search this Thread
Search Engine: