Was not given the room I booked

Old May 25, 13, 7:45 pm
  #1  
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Was not given the room I booked

This placed has "standard" king rooms and larger king with a balcony... I paid for a balcony room ($7 more a night ) was put in a normal room...hotel is sold out.. should I complain?
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Old May 25, 13, 7:52 pm
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Complain? Not sure. Ask for my money back on the upgrade? Definitely.
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Old May 25, 13, 8:09 pm
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Originally Posted by poser View Post
This placed has "standard" king rooms and larger king with a balcony... I paid for a balcony room ($7 more a night ) was put in a normal room...hotel is sold out.. should I complain?
The decision is yours, but you should get the room you booked.
You confirmed reservation was 'Confirmed' you would get the room you paid for.
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Old May 25, 13, 8:22 pm
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Originally Posted by poser View Post
This placed has "standard" king rooms and larger king with a balcony... I paid for a balcony room ($7 more a night ) was put in a normal room...hotel is sold out.. should I complain?
I hope you write this not after you already left the hotel.

If it is me I would have showed my reservation right there at the counter and demand the refund right away, who knows you may get more than $7 back, and sometimes they lie too if you don't have any proof that you actually booked and paid for a king with a balcony.

Btw, where did you book this ? And you have any status with Hilton ? That will affect the outcome too.
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Old May 25, 13, 9:22 pm
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Like 99% of problems, these things are best dealt with on the spot. Does OP really want the $7 refund. Or might the property comp him a meal or at the bar instead.

OP can certainly complain after the fact and he's entitled to his $7, but seeks kinda silly not to have dealt with this when he's spent the time to start a thread....
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Old May 25, 13, 10:22 pm
  #6  
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The way to handle it was once you realized you were in the wrong room type, go back down and ask for either a rate reduction (assuming there is one duee) or the room class you booked.

After the fact it's just too late to expect anything.
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