Was not given the room I booked
May 25, 13, 7:45 pm
#1
Original Poster
Join Date: Apr 2012
Location: Bay Area, CA
Programs: AAdvantage, HHonors Diamond, WN RR A-list+
Posts: 583
Was not given the room I booked
This placed has "standard" king rooms and larger king with a balcony... I paid for a balcony room ($7 more a night ) was put in a normal room...hotel is sold out.. should I complain?
May 25, 13, 8:09 pm
#3
Join Date: Aug 2011
Posts: 1,689
Originally Posted by poser
This placed has "standard" king rooms and larger king with a balcony... I paid for a balcony room ($7 more a night ) was put in a normal room...hotel is sold out.. should I complain?
You confirmed reservation was 'Confirmed' you would get the room you paid for.
May 25, 13, 8:22 pm
#4
Join Date: Jun 2002
Location: ORD, HKG
Programs: UA*G, AA PLT, HHonors Diamond, Marriott Gold
Posts: 9,773
Originally Posted by poser
This placed has "standard" king rooms and larger king with a balcony... I paid for a balcony room ($7 more a night ) was put in a normal room...hotel is sold out.. should I complain?
If it is me I would have showed my reservation right there at the counter and demand the refund right away, who knows you may get more than $7 back, and sometimes they lie too if you don't have any proof that you actually booked and paid for a king with a balcony.
Btw, where did you book this ? And you have any status with Hilton ? That will affect the outcome too.
May 25, 13, 9:22 pm
#5
A FlyerTalk Posting Legend
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 49,390
Like 99% of problems, these things are best dealt with on the spot. Does OP really want the $7 refund. Or might the property comp him a meal or at the bar instead.
OP can certainly complain after the fact and he's entitled to his $7, but seeks kinda silly not to have dealt with this when he's spent the time to start a thread....
OP can certainly complain after the fact and he's entitled to his $7, but seeks kinda silly not to have dealt with this when he's spent the time to start a thread....
May 25, 13, 10:22 pm
#6
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
The way to handle it was once you realized you were in the wrong room type, go back down and ask for either a rate reduction (assuming there is one duee) or the room class you booked.
After the fact it's just too late to expect anything.
After the fact it's just too late to expect anything.
