Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Bathroom Ceiling Collapses in Bath During the Night - Compensation?

Bathroom Ceiling Collapses in Bath During the Night - Compensation?

Old May 12, 13, 2:25 pm
  #1  
Original Poster
 
Join Date: Jan 2007
Programs: BA Gold, Miles & More Gold, HHonors Diamond
Posts: 102
Bathroom Ceiling Collapses in Bath During the Night - Compensation?

It's about 1:30am and I am fast asleep when I hear this terrible noise coming from what I thought was something in my room, but in the middle of the night I thought maybe I am just confused and perhaps it was outside my room? I was freaked out. I got up and turned the light on. Part of the ceiling of the bathroom had collapsed in the bath. After that, pieces kept falling off every 15 minute sor so, and making noise so I could not sleep anymore. I went to reception and they gave me another (nicer) room. However since it was a 1-night stay, I had no time to take advantage of the view or the extra space. The room was an advance purchase so I had paid already, and they offered me 35k points (property is Hilton reward category 5). Needless to say I am never going back to this property. That said, I am not used to such situations - is this a fair compensation and I should move on? Or should I push harder? Thanks for your advice.


Islander-- is offline  
Old May 12, 13, 2:31 pm
  #2  
 
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,219
Yes it is fair compensation. They moved you to another room and gave you points for another night.

Had you been in the tub at the time then I would say you would deserve more, but since you we're not, I think it's fair.
MR_MAMA is offline  
Old May 12, 13, 2:52 pm
  #3  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Oakland, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Expl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,528
Wow. Yes, I think the compensation is sufficient.

Which hotel is it?
Thunderroad is offline  
Old May 12, 13, 2:53 pm
  #4  
 
Join Date: Jan 2010
Location: DCA/RIC
Programs: HH LTD, AA PLT/1mm
Posts: 985
I agree with MR_MAMA's points.
isle-hawg is offline  
Old May 12, 13, 2:56 pm
  #5  
Original Poster
 
Join Date: Jan 2007
Programs: BA Gold, Miles & More Gold, HHonors Diamond
Posts: 102
Thanks for the replies. If I had been in the tub when it happened I might have had a heart attack :-)

Happened last night at the Double Tree Dahia Mar Fort Lauderdale
Islander-- is offline  
Old May 12, 13, 6:15 pm
  #6  
 
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA Gold (GGL/CCR), HH Diamond, SPG Platinum
Posts: 3,390
Completely disagree, I don't think it's adequate compensation at all. At the very least they should refund what you paid. I also think the points on top would be a fair gesture and if you stay there again, a little 'service recovery' would not go amiss.
Filthy Monkey is offline  
Old May 12, 13, 6:20 pm
  #7  
Suspended
 
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,693
Lots of points....

Sounds pretty fair to me.
Doc Savage is offline  
Old May 12, 13, 8:18 pm
  #8  
 
Join Date: May 2005
Posts: 3,842
Fair offer. I wouldn't complain.
smmrfld is offline  
Old May 12, 13, 9:30 pm
  #9  
 
Join Date: Sep 2012
Location: IAD/DCA
Programs: HH Diamond, VS Silver, SPG Gold
Posts: 1,010
Maybe...

Cat 5 is 30,000-40,000 points, so basically a free night at this hotel. Fair in that respect.

But these days I'd rather have cash than HH points, so I'd ask for a refund. Mention the pictures you took and how they'll look in a Tripadvisor review.

Basically the decision, in my mind, is a fair amount of points offered vs cash. I don't think both would be fair.
ctbarron is offline  
Old May 12, 13, 9:45 pm
  #10  
 
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA Plt Pro/5 MM, BA Blue Bayou, HH LT Diamond
Posts: 5,169
Originally Posted by Thunderroad View Post
Which hotel is it?
Reading it quickly I thought it was the Bath (UK) Hilton.
pauleeepaul is offline  
Old May 12, 13, 10:53 pm
  #11  
 
Join Date: Sep 2010
Programs: HHonors Diamond; My Mom's Favorite Kid
Posts: 3,929
It seems pretty fair to me. The basically gave you a free night at any hotel in their category. Or a few few nights at some cheap properties!. I think that a free night or your money back sounds about right for this scary event. But I'm with MR_MAMA if you'd been in the tub it would have been a different story. :shudders:

If you have accepted the points, then the deal is done. I think it would be in bad form to go back and ask for more. If you said that you'd consider it, then go right ahead and ask for your money back.
It'sHip2B^2 is offline  
Old May 13, 13, 12:12 am
  #12  
 
Join Date: May 2005
Posts: 3,842
Originally Posted by ctbarron View Post
Mention the pictures you took and how they'll look in a Tripadvisor review.
Real classy. Nothing like a little threatened extortion to prove your value as a guest. The crap advice offered in this forum boggles the mind sometimes.
smmrfld is offline  
Old May 13, 13, 12:52 am
  #13  
 
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,007
Originally Posted by smmrfld View Post
Real classy. Nothing like a little threatened extortion to prove your value as a guest. The crap advice offered in this forum boggles the mind sometimes.
Not that the post to which you are replying deserves any more attention, but still, ^^^
jerry305 is online now  
Old May 13, 13, 12:58 am
  #14  
FlyerTalk Evangelist
 
Join Date: Jun 2008
Location: Florida, the crazy folks state.
Programs: Marriott Platinum Premier Elite Marriott Gold for life.
Posts: 16,965
Originally Posted by smmrfld View Post
Real classy. Nothing like a little threatened extortion to prove your value as a guest. The crap advice offered in this forum boggles the mind sometimes.
^
CNWO4LIFE is offline  
Old May 13, 13, 1:06 am
  #15  
FlyerTalk Evangelist
 
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 32,202
You weren't hurt, they gave you a bunch of points, they gave you another room. More than plenty.

The end
Eastbay1K is online now  

Thread Tools
Search this Thread
Search Engine: