Bathroom Ceiling Collapses in Bath During the Night - Compensation?
May 12, 2013, 1:25 pm
#1
Original Poster
Join Date: Jan 2007
Programs: BA Gold, Miles & More Gold, HHonors Diamond
Posts: 102
Bathroom Ceiling Collapses in Bath During the Night - Compensation?
It's about 1:30am and I am fast asleep when I hear this terrible noise coming from what I thought was something in my room, but in the middle of the night I thought maybe I am just confused and perhaps it was outside my room? I was freaked out. I got up and turned the light on. Part of the ceiling of the bathroom had collapsed in the bath. After that, pieces kept falling off every 15 minute sor so, and making noise so I could not sleep anymore. I went to reception and they gave me another (nicer) room. However since it was a 1-night stay, I had no time to take advantage of the view or the extra space. The room was an advance purchase so I had paid already, and they offered me 35k points (property is Hilton reward category 5). Needless to say I am never going back to this property. That said, I am not used to such situations - is this a fair compensation and I should move on? Or should I push harder? Thanks for your advice.
May 12, 2013, 1:31 pm
#2
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,218
Yes it is fair compensation. They moved you to another room and gave you points for another night.
Had you been in the tub at the time then I would say you would deserve more, but since you we're not, I think it's fair.
Had you been in the tub at the time then I would say you would deserve more, but since you we're not, I think it's fair.
May 12, 2013, 5:15 pm
#6
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
Completely disagree, I don't think it's adequate compensation at all. At the very least they should refund what you paid. I also think the points on top would be a fair gesture and if you stay there again, a little 'service recovery' would not go amiss.
May 12, 2013, 8:30 pm
#9
Join Date: Sep 2012
Location: IAD/DCA
Programs: Bunch of mid-tiers
Posts: 1,034
Maybe...
Cat 5 is 30,000-40,000 points, so basically a free night at this hotel. Fair in that respect.
But these days I'd rather have cash than HH points, so I'd ask for a refund. Mention the pictures you took and how they'll look in a Tripadvisor review.
Basically the decision, in my mind, is a fair amount of points offered vs cash. I don't think both would be fair.
Cat 5 is 30,000-40,000 points, so basically a free night at this hotel. Fair in that respect.
But these days I'd rather have cash than HH points, so I'd ask for a refund. Mention the pictures you took and how they'll look in a Tripadvisor review.
Basically the decision, in my mind, is a fair amount of points offered vs cash. I don't think both would be fair.
May 12, 2013, 9:53 pm
#11
Join Date: Sep 2010
Programs: HHonors Diamond; My Mom's Favorite Kid
Posts: 3,929
It seems pretty fair to me. The basically gave you a free night at any hotel in their category. Or a few few nights at some cheap properties!. I think that a free night or your money back sounds about right for this scary event. But I'm with MR_MAMA if you'd been in the tub it would have been a different story. :shudders:
If you have accepted the points, then the deal is done. I think it would be in bad form to go back and ask for more. If you said that you'd consider it, then go right ahead and ask for your money back.
If you have accepted the points, then the deal is done. I think it would be in bad form to go back and ask for more. If you said that you'd consider it, then go right ahead and ask for your money back.
May 12, 2013, 11:12 pm
#12
Join Date: May 2005
Posts: 4,865
May 12, 2013, 11:52 pm
#13
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
May 12, 2013, 11:58 pm
#14
FlyerTalk Evangelist
Join Date: Jun 2008
Location: Florida, the crazy folks state.
Programs: Marriott Titanium Marriott Platinum for life.
Posts: 16,974
