"The reservation selected cannot be managed online."
Apr 6, 2013, 1:59 pm
#1
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Original Poster
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,026
"The reservation selected cannot be managed online."
When clicking on View/Edit, that's the message I get for my next reservation.
I called the Diamond Desk and had the agent look at the reservation. She said all was well and she couldn't understand why I couldn't view it either.
I can View/Edit all my other reservations with no problem.
Any wisdom? Or is this just another example of Hilton's crack IT efforts?
I called the Diamond Desk and had the agent look at the reservation. She said all was well and she couldn't understand why I couldn't view it either.
I can View/Edit all my other reservations with no problem.
Any wisdom? Or is this just another example of Hilton's crack IT efforts?
Apr 6, 2013, 2:12 pm
#2
Join Date: May 2012
Location: Chicago, Illinois
Programs: AA Gold, HHonors Gold, Hertz President's Circle
Posts: 53
I use a travel agency and this is the message I see on all my reservations at Hilton. If I need to make changes, I generally make a call to the hotel I am booked at.
Apr 6, 2013, 2:17 pm
#3
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Original Poster
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,026
The only "change" I have made is emailed a request to the Diamond Desk to add a "Request early check-in if available" line to the comments section which they emailed back almost immediately to say that that had been done.
Apr 6, 2013, 2:24 pm
#4
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
This has happen to me a few times and it is very frustrating. Normally I want to cancel the room and I end up sending a mail to the Diamond Desk and they do it for me. Extra work for having poor IT.
I do all my bookings through the Hilton web.
I do all my bookings through the Hilton web.
Apr 6, 2013, 2:26 pm
#5
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,434
I've got one, too. It was made through the website, nothing fancy, just an advance purchase room for one night. The one thing I did was to do the free NOR-1 upgrade. But, they are two separate software programs, so doing that shouldn't affect the other.
Apr 6, 2013, 3:20 pm
#7
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Apr 6, 2013, 3:53 pm
#8
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I have seen this happen to reservations when the property does an update to the record (room upgrade, date change, etc.). I'm not sure what else they may have touched but the record is locked out to me. Still a valid booking but I need to call to make any changes or to cancel.
Apr 7, 2013, 1:40 am
#12
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
Apr 7, 2013, 5:06 am
#13
Join Date: Jan 2009
Location: Central Scotland
Programs: MUCCI - Order of the Diamond Hairbrush and Champion of Queens,BA Broon,HH Diamond,PC Plat,BA Amex
Posts: 1,122
Although most of my stays are booked on hilton.com, this problem occurs most every time the property in question accesses my reservation (for whatever reason they choose, and seldom an upgrade !).
Apr 7, 2013, 6:31 am
#15
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Original Poster
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,026