Comp Upgrades for Golds - What are your experiences?
Jun 1, 2014, 11:23 am
#421
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Which property? Hilton Miami Downtown
Room booked? Two Standard King, One Two Queens
Paid or award? paid
Upgrade? Yes
How and when? All three rooms upgraded to bay view
Not the greatest upgrade, but nice when I had a two queens room and also the view was spectacular.
Room booked? Two Standard King, One Two Queens
Paid or award? paid
Upgrade? Yes
How and when? All three rooms upgraded to bay view
Not the greatest upgrade, but nice when I had a two queens room and also the view was spectacular.
Jun 1, 2014, 7:01 pm
#422
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Jun 1, 2014, 8:23 pm
#423
Join Date: Mar 2002
Location: Dallas, TX
Programs: AA GLD, Marriott PLT, Hilton Diamond
Posts: 2,900
not really. I really like rooms with a single king. But sometimes, I am forced into doubles when the rates are lower. I figure that a single king bed is an upgrade and more desirable.
Jun 1, 2014, 8:42 pm
#424
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I've seen too many posts on FT complaining of an "upgrade" to a King room when the original booking was for two beds and the customer needed two beds. That's why I asked the question.
Jun 2, 2014, 2:25 pm
#425
Join Date: Mar 2013
Location: VIC, Australia
Programs: QF WP, SQ & VA Gold, IHG Spire AMB, HH Diamond + BA, AA, CX
Posts: 126
Which property? Conrad by Hilton Hong Kong
Room-type booked Standard
Paid or Award? Award (Barclays free night)
Upgrade - yes or no? yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? on check in, upgraded to the top floor with exec lounge access.
Which property? London Hilton On Park Lane
Room-type booked Standard
Paid or Award? Award (1x points and cash, 1x Barclays free night)
Upgrade - yes or no? yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? an interesting one. The points & cash was in my name, upgraded to Park Lane suite in advance. The free night was in my OHs name, which didn't show an upgrade (we're both HH Gold). On arrival, the rooms were combined so we didn't have to check out, but we were given a standard king room. Fine, but I thought I'd question it, as I had an email confirming the ug of my room. Half hour later, an call from the front desk apologising and both nights were upgraded to the Clarence suite with exec lounge access. Very happy with that!
Room-type booked Standard
Paid or Award? Award (Barclays free night)
Upgrade - yes or no? yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? on check in, upgraded to the top floor with exec lounge access.
Which property? London Hilton On Park Lane
Room-type booked Standard
Paid or Award? Award (1x points and cash, 1x Barclays free night)
Upgrade - yes or no? yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? an interesting one. The points & cash was in my name, upgraded to Park Lane suite in advance. The free night was in my OHs name, which didn't show an upgrade (we're both HH Gold). On arrival, the rooms were combined so we didn't have to check out, but we were given a standard king room. Fine, but I thought I'd question it, as I had an email confirming the ug of my room. Half hour later, an call from the front desk apologising and both nights were upgraded to the Clarence suite with exec lounge access. Very happy with that!
Jun 3, 2014, 12:03 pm
#427
Join Date: Mar 2013
Location: VIC, Australia
Programs: QF WP, SQ & VA Gold, IHG Spire AMB, HH Diamond + BA, AA, CX
Posts: 126
Complete luck I think, potentially coupled with high-ish occupancy (Easter weekend)? I was chuffed either way, to say the least! Though not overly thrilled with the exec lounge in the Park Lane, spent most of the time in there waiting for cutlery!
Jun 3, 2014, 1:00 pm
#428
Join Date: Oct 2002
Location: PIT
Programs: HHonors Diamond, SW A-List Preferred
Posts: 378
Which property? Hilton Prague Old Town (start of trip - for four nights)
Room-type booked: Standard
Paid or Award? Points and Cash
Upgrade - yes or no? Yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? At Check-In
Given room on Exec Floor and lounge access
Which property? Hilton Vienna Stadtpark
Room-type booked: Standard
Paid or Award? Points and Cash
Upgrade - yes or no? Yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? At Check-In
Given a HUGE suite and lounge access. The stay was on a Monday and Tuesday.
Which property? Hilton Munich City
Room-type booked: Standard
Paid or Award? Points for two nights and Citi cert for one night
Upgrade - yes or no? Yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? At Check-In
Given room on Exec Floor and lounge access
Which property? Hilton Prague Old Town (end of trip - for one night)
Room-type booked: Standard
Paid or Award? Citi cert
Upgrade - yes or no? Yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? At Check-In
Given room on Exec Floor and lounge access
Room-type booked: Standard
Paid or Award? Points and Cash
Upgrade - yes or no? Yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? At Check-In
Given room on Exec Floor and lounge access
Which property? Hilton Vienna Stadtpark
Room-type booked: Standard
Paid or Award? Points and Cash
Upgrade - yes or no? Yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? At Check-In
Given a HUGE suite and lounge access. The stay was on a Monday and Tuesday.
Which property? Hilton Munich City
Room-type booked: Standard
Paid or Award? Points for two nights and Citi cert for one night
Upgrade - yes or no? Yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? At Check-In
Given room on Exec Floor and lounge access
Which property? Hilton Prague Old Town (end of trip - for one night)
Room-type booked: Standard
Paid or Award? Citi cert
Upgrade - yes or no? Yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? At Check-In
Given room on Exec Floor and lounge access
Jun 3, 2014, 3:26 pm
#429
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
I spent most of the eve chasing staff even though it was half full.....still at least they were friendly and loved their jobs!......oh hang on though...nope I just made that last bit up
Jun 4, 2014, 1:38 pm
#430
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,811
Which property? Conrad Miami
Room booked? Deluxe City View
Paid or award? Paid w/ AMEX FHR
Upgrade? Yes
How and when? 1BR King Suite at check-in
Room booked? Deluxe City View
Paid or award? Paid w/ AMEX FHR
Upgrade? Yes
How and when? 1BR King Suite at check-in
Jun 6, 2014, 7:14 am
#431
Join Date: Jul 2005
Programs: Aeroplan
Posts: 241
Comp Upgrades for Golds - What are your experiences?
Property: Hilton Niagara Falls
Room-type booked: standard. King. City/no view
Paid or Award? Paid
Upgrade - yes or no? yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? on e- check in morning of. King Corner American Falls View
Room-type booked: standard. King. City/no view
Paid or Award? Paid
Upgrade - yes or no? yes
How and When (i.e., in advance, when checking-in at the hotel, etc.)? on e- check in morning of. King Corner American Falls View
Jun 7, 2014, 6:52 am
#432
Join Date: Dec 2013
Posts: 163
Which property: Hilton Seychelles Labriz
Room booked: King Garden Villa (Base room)
Paid or award: Paid -- prepaid (quite low) rate
Upgrade? Beachfront villa w/ plunge pool (not to be confused with the "pool villas", but it seems that a few of the beachfront villas have small plunge pools in the back patio though they are not offered as a separate category)
How and when? Appeared in online res. @ T-24. Also told of upgrade at checkin.
Room booked: King Garden Villa (Base room)
Paid or award: Paid -- prepaid (quite low) rate
Upgrade? Beachfront villa w/ plunge pool (not to be confused with the "pool villas", but it seems that a few of the beachfront villas have small plunge pools in the back patio though they are not offered as a separate category)
How and when? Appeared in online res. @ T-24. Also told of upgrade at checkin.
Jun 12, 2014, 2:04 am
#434
Join Date: Dec 2013
Posts: 163
Hilton Seychelles Northolme.
Booked Hillside Villa. Upgraded to Oceanfront Villa (There are only two room types (and only 40 rooms total)).
Award, booked with free night cert. Upgrade appeared online apx 2 days out.
Amazing property -- highly recommended.
Booked Hillside Villa. Upgraded to Oceanfront Villa (There are only two room types (and only 40 rooms total)).
Award, booked with free night cert. Upgrade appeared online apx 2 days out.
Amazing property -- highly recommended.
Jun 12, 2014, 11:35 pm
#435
Join Date: Dec 2001
Location: Carlsbad,CA USA
Programs: Marriott Bonvoy Titanuim/Lifetime Platinum, Hilton Gold, United Silver
Posts: 1,534
Which property? Hilton Molino Stuckey Venice Italy
Room booked? Standard Twin Room- only room available for points when I booked. I did put a request in for a king bed room.
Paid or award? Award
Upgrade? Yes
How and when? Upgrade to a Junior 2 room suite with a king bed and a side view of the canals.
Room booked? Standard Twin Room- only room available for points when I booked. I did put a request in for a king bed room.
Paid or award? Award
Upgrade? Yes
How and when? Upgrade to a Junior 2 room suite with a king bed and a side view of the canals.