Conrad Dubai {ARE}
Dec 26, 2020, 1:54 am
#286
Join Date: Nov 2009
Posts: 284
Just had a three night stay here. All is as usual, I was upgraded to an Executive Suite (highest level apart from the Royal) and my room was available super early at 8am.
Current COVID caveats;
* The lounge opens at 11am - from this time it serves non-alcoholic soft drinks and tea/coffee with food options being a chocolate/date cookie.
* Evening drinks are served in the lounge from 6–8pm. The service was incredibly slow. Each night I only managed two drinks in the two hours. Choice is red/white wine, Budweiser/Henieken beer, white rum, vodka, whiskey and gin. The only food option is a small box with four canapés in. This only slightly varied each night. You are only allowed one box per person - lots of complaints about this in the lounge. Their response ‘it says on the website limited service’ and ‘local law only permits this’ - a slight untruth as is spent a week at the Ritz Carlton with four different food presentations and flowing drinks from noon to 10pm. Local law only prevents a self service buffet.
* Breakfast is only served in the 6th floor buffet restaurant which is busy busy. A reduced range of items, still pretty decent though, served from behind Perspex. Expect people stockpiling food and queues for each station at peak times.
* Pool towels are left in the room in a plastic bag. First day we only had one towel and then none the rest of the time. They give small towels out at the pool. Lifeguards put a paper topper on the lounger before you sit down.
* Diamond members get 25% off in the restaurants at the moment. This makes the pool bar and Korean restaurants a must try. Kimpo is a really cool venue with great service but we were the only ones in there on the night we tried.
Current COVID caveats;
* The lounge opens at 11am - from this time it serves non-alcoholic soft drinks and tea/coffee with food options being a chocolate/date cookie.
* Evening drinks are served in the lounge from 6–8pm. The service was incredibly slow. Each night I only managed two drinks in the two hours. Choice is red/white wine, Budweiser/Henieken beer, white rum, vodka, whiskey and gin. The only food option is a small box with four canapés in. This only slightly varied each night. You are only allowed one box per person - lots of complaints about this in the lounge. Their response ‘it says on the website limited service’ and ‘local law only permits this’ - a slight untruth as is spent a week at the Ritz Carlton with four different food presentations and flowing drinks from noon to 10pm. Local law only prevents a self service buffet.
* Breakfast is only served in the 6th floor buffet restaurant which is busy busy. A reduced range of items, still pretty decent though, served from behind Perspex. Expect people stockpiling food and queues for each station at peak times.
* Pool towels are left in the room in a plastic bag. First day we only had one towel and then none the rest of the time. They give small towels out at the pool. Lifeguards put a paper topper on the lounger before you sit down.
* Diamond members get 25% off in the restaurants at the moment. This makes the pool bar and Korean restaurants a must try. Kimpo is a really cool venue with great service but we were the only ones in there on the night we tried.
Dec 30, 2020, 10:59 am
#288
Join Date: Dec 2009
Posts: 1,754
Yes, for all Hilton hotels in Dubai - 25% off food and drink and 500 points - through to May 2021.
https://www.hilton.com/en/p/eat-drink-save/
https://www.hilton.com/en/p/eat-drink-save/
Dec 30, 2020, 8:36 pm
#289
Join Date: Dec 2013
Location: UK
Programs: BAEC
Posts: 651
Yes, for all Hilton hotels in Dubai - 25% off food and drink and 500 points - through to May 2021.
https://www.hilton.com/en/p/eat-drink-save/
https://www.hilton.com/en/p/eat-drink-save/
Interestingly enough, the Conrad Dubai is not on their participating hotel list. However, the hotel confirmed with me directly just there that they are running the promotion so all is good.
thanks
Dec 31, 2020, 2:31 am
#290
Join Date: Dec 2009
Posts: 1,754
The list of hotels for the 25% discount is at the this link and includes the conrad:: https://www.hilton.com/en/p/eat-drin...ms-conditions/
The list of hotels on the original link I posted was just for the special burger.
We stayed 2 nights at the Conrad mid December and the Conrad was the only hotel that proactively offered the discount and is the reason I know about it. We booked a half board rate, which was very good value. The service from all employees was great, but they are somewhat let down by the cost cutting mentioned here such as executive lounge food, nespresso capsule limits etc. Breakfast was good quality but incredibly poorly organised (the HGI mall of emirates managed a better breakfast service and organisation). A lot of people were very loudly complaining in the lounge and at breakfast. Overall, we had a great time (for the rate we paid) and would go back.
The list of hotels on the original link I posted was just for the special burger.
We stayed 2 nights at the Conrad mid December and the Conrad was the only hotel that proactively offered the discount and is the reason I know about it. We booked a half board rate, which was very good value. The service from all employees was great, but they are somewhat let down by the cost cutting mentioned here such as executive lounge food, nespresso capsule limits etc. Breakfast was good quality but incredibly poorly organised (the HGI mall of emirates managed a better breakfast service and organisation). A lot of people were very loudly complaining in the lounge and at breakfast. Overall, we had a great time (for the rate we paid) and would go back.
Jan 1, 2021, 8:24 am
#291
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Not entirely off-topic, but was reading this interesting article on Dubai as a destination for Jewish tourists and noted the photos showing the Conrad as the venue for some Hanukah events. Looks like they have found a unique new target customer!
Jan 20, 2021, 3:42 am
#292
Join Date: Dec 2013
Location: UK
Programs: BAEC
Posts: 651
I need to be in Dubai a few weeks time. I am HH Diamond.
The best deal I ca get is through BA Holidays.
Do you know this property will give me status benefits? I know I wont get points ( I do not think) but Lounge Access in DXB can be of some benefit (even if service is slow) and the 25% discount on F&B would be helpful.
Alternatively, do properties have the ability to do a "price match"?
The best deal I ca get is through BA Holidays.
Do you know this property will give me status benefits? I know I wont get points ( I do not think) but Lounge Access in DXB can be of some benefit (even if service is slow) and the 25% discount on F&B would be helpful.
Alternatively, do properties have the ability to do a "price match"?
Jan 20, 2021, 7:18 am
#293
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
I need to be in Dubai a few weeks time. I am HH Diamond.
The best deal I ca get is through BA Holidays.
Do you know this property will give me status benefits? I know I wont get points ( I do not think) but Lounge Access in DXB can be of some benefit (even if service is slow) and the 25% discount on F&B would be helpful.
Alternatively, do properties have the ability to do a "price match"?
The best deal I ca get is through BA Holidays.
Do you know this property will give me status benefits? I know I wont get points ( I do not think) but Lounge Access in DXB can be of some benefit (even if service is slow) and the 25% discount on F&B would be helpful.
Alternatively, do properties have the ability to do a "price match"?
Have you thought about booking via an Impresario rate? At the moment I'm sure they have 3 nights for the price of 4. Plus you get the $100 (AED350ish) hotel credit. Might work out cheaper than BA Hols.
Drop me a message if you want a rough price on how much it would be. (I can do a dummy change on an existing booking I have to get a price).
Need to book via an agent, just Google "Impresario travel agents" or I can send you the details of the one I have used before.
Jan 20, 2021, 7:51 am
#294
Join Date: Jan 2011
Location: BG
Programs: BAEC Silver, TK Elite, Hilton Diamond
Posts: 827
I need to be in Dubai a few weeks time. I am HH Diamond.
The best deal I ca get is through BA Holidays.
Do you know this property will give me status benefits? I know I wont get points ( I do not think) but Lounge Access in DXB can be of some benefit (even if service is slow) and the 25% discount on F&B would be helpful.
Alternatively, do properties have the ability to do a "price match"?
The best deal I ca get is through BA Holidays.
Do you know this property will give me status benefits? I know I wont get points ( I do not think) but Lounge Access in DXB can be of some benefit (even if service is slow) and the 25% discount on F&B would be helpful.
Alternatively, do properties have the ability to do a "price match"?
https://www.hilton.com/en/p/eat-drin...ms-conditions/
Feb 19, 2021, 2:23 am
#295
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
I need to be in Dubai a few weeks time. I am HH Diamond.
The best deal I ca get is through BA Holidays.
Do you know this property will give me status benefits? I know I wont get points ( I do not think) but Lounge Access in DXB can be of some benefit (even if service is slow) and the 25% discount on F&B would be helpful.
Alternatively, do properties have the ability to do a "price match"?
The best deal I ca get is through BA Holidays.
Do you know this property will give me status benefits? I know I wont get points ( I do not think) but Lounge Access in DXB can be of some benefit (even if service is slow) and the 25% discount on F&B would be helpful.
Alternatively, do properties have the ability to do a "price match"?
Just had a three night stay here. All is as usual, I was upgraded to an Executive Suite (highest level apart from the Royal) and my room was available super early at 8am.
Current COVID caveats;
* The lounge opens at 11am - from this time it serves non-alcoholic soft drinks and tea/coffee with food options being a chocolate/date cookie.
* Evening drinks are served in the lounge from 6–8pm. The service was incredibly slow. Each night I only managed two drinks in the two hours. Choice is red/white wine, Budweiser/Henieken beer, white rum, vodka, whiskey and gin. The only food option is a small box with four canapés in. This only slightly varied each night. You are only allowed one box per person - lots of complaints about this in the lounge. Their response ‘it says on the website limited service’ and ‘local law only permits this’ - a slight untruth as is spent a week at the Ritz Carlton with four different food presentations and flowing drinks from noon to 10pm. Local law only prevents a self service buffet.
* Breakfast is only served in the 6th floor buffet restaurant which is busy busy. A reduced range of items, still pretty decent though, served from behind Perspex. Expect people stockpiling food and queues for each station at peak times.
* Pool towels are left in the room in a plastic bag. First day we only had one towel and then none the rest of the time. They give small towels out at the pool. Lifeguards put a paper topper on the lounger before you sit down.
* Diamond members get 25% off in the restaurants at the moment. This makes the pool bar and Korean restaurants a must try. Kimpo is a really cool venue with great service but we were the only ones in there on the night we tried.
Current COVID caveats;
* The lounge opens at 11am - from this time it serves non-alcoholic soft drinks and tea/coffee with food options being a chocolate/date cookie.
* Evening drinks are served in the lounge from 6–8pm. The service was incredibly slow. Each night I only managed two drinks in the two hours. Choice is red/white wine, Budweiser/Henieken beer, white rum, vodka, whiskey and gin. The only food option is a small box with four canapés in. This only slightly varied each night. You are only allowed one box per person - lots of complaints about this in the lounge. Their response ‘it says on the website limited service’ and ‘local law only permits this’ - a slight untruth as is spent a week at the Ritz Carlton with four different food presentations and flowing drinks from noon to 10pm. Local law only prevents a self service buffet.
* Breakfast is only served in the 6th floor buffet restaurant which is busy busy. A reduced range of items, still pretty decent though, served from behind Perspex. Expect people stockpiling food and queues for each station at peak times.
* Pool towels are left in the room in a plastic bag. First day we only had one towel and then none the rest of the time. They give small towels out at the pool. Lifeguards put a paper topper on the lounger before you sit down.
* Diamond members get 25% off in the restaurants at the moment. This makes the pool bar and Korean restaurants a must try. Kimpo is a really cool venue with great service but we were the only ones in there on the night we tried.
A few questions:
Did you get the upgrade from a base level room?
Did you reach out to the hotel ahead of time with your requests (if yes, any specific emails that you used)?
Feb 19, 2021, 4:04 am
#296
Join Date: Nov 2009
Posts: 284
No, I had booked a exec room, it was Vegas-style low price though ($110 a night). They are normally quite strict on the one category upgrade but this was actually two. I am a regular visitor though, and occupancy was low.
I booked on the same day, so didn’t have time to communicate with them. I have on previous stays and they have always been responsive.
I booked on the same day, so didn’t have time to communicate with them. I have on previous stays and they have always been responsive.
Feb 24, 2021, 2:19 am
#298
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,328
But yes, I've always been treated well there.
Feb 24, 2021, 2:57 am
#299
Join Date: Dec 2010
Posts: 2,652
Feb 24, 2021, 2:09 pm
#300
Join Date: Jan 2011
Location: BG
Programs: BAEC Silver, TK Elite, Hilton Diamond
Posts: 827
Just got back from a 5 night reward stay at the Conrad Dubai. Check in was quick, wasn't asked about covid tests and was upgraded to an executive floor. The lounge was getting back to normal, with a limited breakfast on offer and food and drinks in the evenings. It wasn't that busy any of the nights and we had no problems getting as many drinks as we liked during the 2 hours with attentive service. The food offerings were better than the boxes described earlier in the thread, i'd say about half of what used to be on offer. There were 2 salads every evening, 2 hot 'snacks' (samosa/potato roll kind of things), a decent selection of cheese, 2 different canapes and some local offerings. Also a choice of 3 mini deserts.....As we were expecting the boxes from this thread, we were happily surprised. The pool area was much like before, with only staff wearing masks around the pool area and towels there rather than in the rooms. They also had a business lunch offering for 49 AED in Bliss restaurant for a starter, Main and desert.
We were very happy with our stay
We were very happy with our stay