Booking with through Amex/Concur

Old Jan 30, 13, 3:34 am
  #1  
Original Poster
 
Join Date: Jan 2013
Posts: 4
Booking through Amex/Concur

Sorry if this has already been discussed, but Amex and Concur are not great search terms.

My company just switched travel providers to Amex Business Travel and I've noticed that none of the hotel reservations I booked through Concur this week show up in my hhonors account as upcoming stays. I've confirmed that my hhonors number is attached to my reservation by viewing the entry in Tripit.

Is this standard? Does it indicate an issue with earning credit for stays? Will I need to confirm hhonors info at check-in?

Thanks all.

Last edited by jdhowa2; Jan 30, 13 at 3:58 am
jdhowa2 is offline  
Old Jan 30, 13, 8:31 am
  #2  
Hilton Contributor Badge
 
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,719
Try calling AmEx travel to see what's up. I book via Concur all the time and the hotel booking are always shown on hhonors about an hour after booking. I can't actually modify/view reservation details on the hilton website, but they are listed in my upcoming reservations.

Neil
missamo80 is offline  
Old Jan 30, 13, 8:41 am
  #3  
 
Join Date: Sep 2005
Programs: UA - 1K, Hilton - Diamond, Starwood - Plat
Posts: 182
Same for me - I book through Concur for work all the time and the reservations would always show up in my Hhonors account.

And, unable to modify/view the reservations except via Concur.

Make sure that your Hhonors number is entered in your Concur profile in the settings and that you just didn't add it on the reservation page. That's the only thing I can think of.
marinedjp is offline  
Old Jan 30, 13, 9:12 am
  #4  
Original Poster
 
Join Date: Jan 2013
Posts: 4
Thanks, all. That's what I wanted to know. Off to bug somebody else now...
jdhowa2 is offline  
Old Feb 3, 13, 8:52 am
  #5  
Original Poster
 
Join Date: Jan 2013
Posts: 4
In case anyone else ever has this problem... This ended up being a name issue. I go by my middle name which is how my Hhonors account was set up. Concur was booking under my passport (first) name. So my Hhonors number was in the reservation but it wouldn't show up under my account on the website because the name didn't match.
jdhowa2 is offline  
Old Jan 10, 21, 10:32 pm
  #6  
Hyatt Contributor Badge
 
Join Date: Apr 2007
Programs: QF, AC, AA, Hyatt, Marriott
Posts: 3,340
A super old thread but it seems the best match for my query.

Are reservations booked through Concur eligible for elite recognition and credit?
danger is offline  
Old Jan 11, 21, 12:21 am
  #7  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 100K; BA Gold
Posts: 14,361
Originally Posted by danger View Post
A super old thread but it seems the best match for my query.

Are reservations booked through Concur eligible for elite recognition and credit?
Generally, yes, as Concur is treated like a travel agent. Some people have had problems with their Concur reservations visible on the Hilton website.
See for example these threads:
Can I still get hilton honors points if I book my hotels from hotels.com?
Question: Do Corporate Rates accrue benefits
New Corporate TA bookings not earning
jerry a. laska is offline  
Old Jan 12, 21, 12:12 am
  #8  
 
Join Date: Dec 2009
Posts: 1,563
Concur is just a travel booking tool that shows the booking options your company has made available. When I book a hilton hotel in concur I see rate options for booking via SABRE, HRS and also hotels.com - if I book the SABRE rate then the booking shows up in the hilton app and I get points. I haven't tried booking the HRS or hotels.com rate in Concur, as I doubt I will get points.
8420PR is offline  
Old Jan 12, 21, 12:14 am
  #9  
Hyatt Contributor Badge
 
Join Date: Apr 2007
Programs: QF, AC, AA, Hyatt, Marriott
Posts: 3,340
Thank you both. Very helpful.
danger is offline  
Old Jan 30, 22, 10:32 am
  #10  
 
Join Date: Apr 2014
Location: MSP (Or FAR if I stay another night at the lake)
Programs: Delta DM (no bag tags), United Silver, Spirit - one and done, IHG Spire, Hertz PC, Avis- owes me one
Posts: 71
Originally Posted by marinedjp View Post
Same for me - I book through Concur for work all the time and the reservations would always show up in my Hhonors account.

And, unable to modify/view the reservations except via Concur.

Make sure that your Hhonors number is entered in your Concur profile in the settings and that you just didn't add it on the reservation page. That's the only thing I can think of.
I was told today via email from the Hilton Honors Diamond representative that bookings made on Concur will not earn elite credit or points. I guess its back to Marriott for me.
Ringer909 is offline  
Old Jan 30, 22, 11:09 am
  #11  
Hilton Contributor Badge
 
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,719
Originally Posted by Ringer909 View Post
I was told today via email from the Hilton Honors Diamond representative that bookings made on Concur will not earn elite credit or points. I guess its back to Marriott for me.
That's nonsense and the Diamond rep is wrong.
missamo80 is offline  
Old Jan 30, 22, 4:30 pm
  #12  
FlyerTalk Evangelist
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 14,255
Originally Posted by Ringer909 View Post
I was told today via email from the Hilton Honors Diamond representative that bookings made on Concur will not earn elite credit or points. I guess its back to Marriott for me.
Uh, no. Not true. If you've booked a Hilton property with Concur and Concur sends your HH account info, it will show up in your HH bookings and you will get credit and points.

David
DELee is offline  
Old Jan 30, 22, 10:02 pm
  #13  
 
Join Date: Apr 2014
Location: MSP (Or FAR if I stay another night at the lake)
Programs: Delta DM (no bag tags), United Silver, Spirit - one and done, IHG Spire, Hertz PC, Avis- owes me one
Posts: 71
Originally Posted by DELee View Post
Uh, no. Not true. If you've booked a Hilton property with Concur and Concur sends your HH account info, it will show up in your HH bookings and you will get credit and points.

David
True. It used to work that way but now they are telling me Concur is a 3rd party and no points.
Ringer909 is offline  
Old Jan 30, 22, 10:14 pm
  #14  
FlyerTalk Evangelist
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 14,255
Originally Posted by Ringer909 View Post
True. It used to work that way but now they are telling me Concur is a 3rd party and no points.
So have any of your recent Hilton property stays been refused nights and points that were booked through Concur? If so, have you previously gotten credit and points for Hilton stays booked through Concur?

David
jerry a. laska likes this.
DELee is offline  
Old Feb 1, 22, 11:55 am
  #15  
FlyerTalk Evangelist
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 14,255
So as a followup, the Hilton property bookings made through Concur are properly showing up in my HH account and am receiving e-mails from Hilton on details of each stay a week in advance as has been their standard procedure that include my HH status, account, etc.

David
DELee is offline  

Thread Tools
Search this Thread