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Honors - What does the hotel know about me?

Honors - What does the hotel know about me?

Old Jan 24, 13, 4:33 am
  #1  
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Join Date: Jan 2012
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Honors - What does the hotel know about me?

I always wondered what information a Hilton hotel actually can see about myself (given I'm of course a HH member):

1) Before arrival: Often upgrades get allocated before arrival - do they see my room rate/stays/nights/base points/average spend/average spend on incidentals and the like? May be even if I have previously provided good or bad feedback? Comments from staff about me?

2) At arrival - what of the above does the receptionist see?
treppenlaeufer is online now  
Old Jan 24, 13, 4:53 am
  #2  
 
Join Date: Oct 2008
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I once had a friendly agent show me how the system works. They can see your status, address, rate, company, rate code, points balance, the comments entered by you or HRCC.

I always thought it was odd they see the points balance, because any knowledgable wouldn't keep a massive balance because of all the devaluations. I tend to keep mine around the 200k mark.
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Old Jan 24, 13, 8:35 am
  #3  
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Join Date: Feb 2000
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Search the internet for Hilton OnQ and you will find pages and pages on their system that they use to track you.

Like the first few slides in this presentation that looks like it was homework for a business class or something (click on text version to see the parts cut off).

http://www.slideshare.net/prashanthc...orp-case-study

Most of what you will find will be nine or ten years old, so assume it's everything written then plus whatever else they have added over the years.

But the answer to your questions is Yes to everything if they want to dig, and probably much more
cordelli is offline  
Old Jan 24, 13, 8:40 am
  #4  
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Did you take a look at these threads that a search reveals?

http://www.flyertalk.com/forum/hilto...?highlight=see

http://www.flyertalk.com/forum/hilto...?highlight=see
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Old Jan 24, 13, 8:42 am
  #5  
 
Join Date: Jun 2005
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I always liked it when they congratulated me at check in on being a Silver when I'd dropped down from Diamond the year before (missed Gold the year before by one stay, but eventually got it back).

Bob H

Last edited by BobH; Jan 24, 13 at 11:05 am
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Old Jan 24, 13, 10:15 am
  #6  
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Originally Posted by cblaisd View Post
Obviously guilty of not having done so. Apologies, very informative threads! Thanks for linking.

@cordelli - thanks for providing the slides&name of system
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Old Jan 24, 13, 1:38 pm
  #7  
 
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deleted, company policy

Last edited by Hhonor Gguard; Dec 2, 13 at 11:33 am Reason: deleted, company policy
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Old Jan 24, 13, 11:06 pm
  #8  
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Originally Posted by cordelli View Post
Search the internet for Hilton OnQ and you will find pages and pages on their system that they use to track you.

Like the first few slides in this presentation that looks like it was homework for a business class or something (click on text version to see the parts cut off).

http://www.slideshare.net/prashanthc...orp-case-study

Most of what you will find will be nine or ten years old, so assume it's everything written then plus whatever else they have added over the years.

But the answer to your questions is Yes to everything if they want to dig, and probably much more
If we know all the info being tracked on us it would be pretty scary.
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Old Jan 24, 13, 11:24 pm
  #9  
 
Join Date: Jan 2011
Location: Sydney
Programs: QF Plat, HH Diamond
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I once took a quick look at the guest list left by the maid on the cart during turndown service.

It has name, company, HH status, spec requests and length of stay.
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