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2013 Stays - Diamond 1000 points bonus removed from account!

2013 Stays - Diamond 1000 points bonus removed from account!

Old Jan 23, 13, 5:02 am
  #1  
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Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattGlobalist►HiltonGold
Posts: 21,312
2013 Stays - Diamond 1000 points bonus removed from account!

1000 points gone from my stay earlier this month - reflected in both points totals for stay and overall!

From the "Hotel Benefits Page": (https://secure3.hilton.com/en/hh/cus...elBenefits.htm)
Originally Posted by Hilton® Hotels & Resorts
As a Diamond member, you receive the following benefits:
...
1,000 Hilton HHonors® points per stay.
This has been also noted on the AustralianFrequentFlyer web site: 1000 pt Diamond My Way Bonus removed from 2013 stays
serfty is offline  
Old Jan 23, 13, 6:36 am
  #2  
 
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 7,311
Indeedy - was first flagged up at the end of this thread: http://www.flyertalk.com/forum/hilto...ry-7-a-27.html

Definitely happened overnight. Hopefully just a site error that will resolve itself.
RAPC is offline  
Old Jan 23, 13, 7:36 am
  #3  
 
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 7,311
Looking more likely that it is just a temporary glitch. 2 of my 3 stays to date this year have now got the missing 1,000 points back.
RAPC is offline  
Old Jan 23, 13, 8:04 am
  #4  
 
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 3,854
I just checked and am now missing 2000 points.

Will watch it for the next few days before I email them
lcohen999 is online now  
Old Jan 23, 13, 8:25 am
  #5  
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Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,497
Yeah, mine disappeared for my one January stays too.

Neil
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Old Jan 23, 13, 8:38 am
  #6  
 
Join Date: Nov 2011
Location: Guernsey, Channel Islands
Programs: BA Bronze, HH Diamond, A-Club Plat, Club Carlson Gold Elite, Marriott Gold, IHG Spire Ambassador
Posts: 353
As per my post in the other thread, my points have now been returned.

Chris
evapor8 is offline  
Old Jan 23, 13, 2:42 pm
  #7  
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Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattGlobalist►HiltonGold
Posts: 21,312
Yep, they are back - may have been a IT mistake perhaps with an overzealous fix applied for a specific issue that had a far broader reach than intended.
serfty is offline  

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