Hurricane Sandy/Frankenstorm Weather Waivers?
Oct 27, 2012, 8:51 pm
#1
Original Poster
Join Date: Apr 2003
Location: PHX & PPT
Programs: DL PM, IHG Plat, Hilton Gold, AmExPlat
Posts: 833
Hurricane Sandy/Frankenstorm Weather Waivers?
Anyone know if Hilton Honors is giving weather waivers (credits or refunds) for advance purchase (prepaid) reservations in east coast hotels where the airlines have issued waivers for Hurricane Sandy/Frankenstorm from 10/29 to 10/31/12?
Oct 27, 2012, 9:59 pm
#3
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Call the hotel and see what they are doing. Barring any forced evacuation of an area though, if the hotel is open, there is really no reason for them to offer a waiver.
Nov 5, 2012, 1:31 pm
#4
Join Date: Dec 2011
Programs: Mileage Plus
Posts: 3
Hampton Pennsville NJ
I got stuck with 161 dollar fee when all my flights into Philly were canceled. The Hampton Inn manager said no way they were waiving the cancellation fee. I spent 45 minutes calling my travel agent to cancel the trip after hours on Saturday finally just gave up holding. Had i have known about this policy i would have called myself even though it was less than 24hrs.
Well i called HHonors since they stated they are waiving all cancelation fees in the press. An hour later the hotel manager said he was crediting me for one night stay this week since im back out here. I am happy but having spent 30 nights at this hotel in the last 12 monthes and plans for another 30 nights it shouldnt have been so hard but i would have canceled all my future stays here if it wasnt removed.
Well i called HHonors since they stated they are waiving all cancelation fees in the press. An hour later the hotel manager said he was crediting me for one night stay this week since im back out here. I am happy but having spent 30 nights at this hotel in the last 12 monthes and plans for another 30 nights it shouldnt have been so hard but i would have canceled all my future stays here if it wasnt removed.
Nov 5, 2012, 4:37 pm
#5
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
I got stuck with 161 dollar fee when all my flights into Philly were canceled. The Hampton Inn manager said no way they were waiving the cancellation fee. I spent 45 minutes calling my travel agent to cancel the trip after hours on Saturday finally just gave up holding. Had i have known about this policy i would have called myself even though it was less than 24hrs.
Well i called HHonors since they stated they are waiving all cancelation fees in the press. An hour later the hotel manager said he was crediting me for one night stay this week since im back out here. I am happy but having spent 30 nights at this hotel in the last 12 monthes and plans for another 30 nights it shouldnt have been so hard but i would have canceled all my future stays here if it wasnt removed.
Well i called HHonors since they stated they are waiving all cancelation fees in the press. An hour later the hotel manager said he was crediting me for one night stay this week since im back out here. I am happy but having spent 30 nights at this hotel in the last 12 monthes and plans for another 30 nights it shouldnt have been so hard but i would have canceled all my future stays here if it wasnt removed.
Was yours a prepaid reservation? They treat those differently and are way less likely to refund those.
Nov 5, 2012, 10:21 pm
#6
Join Date: Apr 2003
Location: Right here
Posts: 2,940
The Hilton website had an announcement up during Sandy saying that cancellation fees would be waived for storm-affected areas. As mentioned previously, prepaid 'reservations' are really prepaid bookings that can't be cancelled. I know I canceled a reservation at a Homewood Suites with < 24 hr notice during Sandy, and was not charged. Since the Hilton site had the announcement, perhaps if the local property is not cooperating, try contacting Hilton customer support rather than the hotel.