Last edit by: craigthemif
Gold and Diamond members receive a $13 per person room charge credit. Solo travellers asking nicely can receive a $26 credit by having the room listed as double occupancy. (or just book for two)
Credit can be used at most on-property venues except Chill'm. Gratuities cannot be applied against this credit. You are not obliged to apply this credit against breakfast.
Breakfast buffet costs $26. A take-away breakfast is available at the food court for $13.
Resorts fees are NOT added to award stays using all points.
Credit can be used at most on-property venues except Chill'm. Gratuities cannot be applied against this credit. You are not obliged to apply this credit against breakfast.
Breakfast buffet costs $26. A take-away breakfast is available at the food court for $13.
Resorts fees are NOT added to award stays using all points.
Tropicana Las Vegas - a DoubleTree by Hilton Hotel {US-NV}
#211
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
PS. since there is so much talk about breakfast, just know that this is a fake HH DT property. aka casino rules. either u sit nicely with a Food credit of $13 per night per person, or u tell the front desk agent FU and escalate to a manager for a full comped breakfast. its YMMV and depends how bad you want to fight for it. i no longer go here after Q1 promo didnt work. fuk this property.
Last edited by GundamWing01; Mar 24, 2018 at 7:39 pm
#212
Join Date: Sep 2017
Location: Tucson, Arizona
Programs: Hyatt Globalist; Marriott Titanium; Hilton Diamond; IHG Spire Ambassador; AA Exec Plat; UA Silver
Posts: 63
The Tropicana opened in 1957, and was never part of the Hilton family until 2012, when the agreement with Doubletree was announced. During it's life, it's been run by Ramada, Aztar and Columbia Sussex (who really let it go downhill) - among others. Penn Gaming, the current owner, bought the property in 2015.
#213
#214
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
#215
Join Date: May 2001
Location: Valley of the Sun, AZ, USA
Programs: AA Dirt, HHonors Silver
Posts: 495
Wow!
Staying here for three nights and denied any sort of diamond upgrade. Was told I could purchase an upgrade though from the staff in the lounge when I went to change rooms to a non runway view away from the ice machine.
Moving back to SPG is looking better and better!
Staying here for three nights and denied any sort of diamond upgrade. Was told I could purchase an upgrade though from the staff in the lounge when I went to change rooms to a non runway view away from the ice machine.
Moving back to SPG is looking better and better!
#216
Join Date: Jul 1999
Posts: 196
The Trop's treatment of HH elites is pitiful. Upgrades are near nonexistent (I've only received an upgrade to a corner room once), the breakfast benefit covers half the cost of the breakfast buffet, and they charge a resort fee for many things that we should get gratis anyway. Out of habit and circumstance, I'm a Hilton loyalist, but staying here always tempts me to throw more dollars to SPG/Marriott and Hyatt.
Oh, but don't forget about the cookies! <sarcasm>
Oh, but don't forget about the cookies! <sarcasm>
#217
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,397
The Trop's treatment of HH elites is pitiful. Upgrades are near nonexistent (I've only received an upgrade to a corner room once), the breakfast benefit covers half the cost of the breakfast buffet, and they charge a resort fee for many things that we should get gratis anyway. Out of habit and circumstance, I'm a Hilton loyalist, but staying here always tempts me to throw more dollars to SPG/Marriott and Hyatt.
Oh, but don't forget about the cookies! <sarcasm>
Oh, but don't forget about the cookies! <sarcasm>
When I stayed there I was preupgraded to a nice mini suite, was the full breakfast buffet, diamonds could use the VIP casino player line for breakfast and they waived the resort fee for diamonds. They also gave me mid-level casino loyalty access for being a diamond.
It's too bad the nice treatment didn't last long.
#218
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,502
I stayed there a couple months after they became a DT and the treatment of diamonds was great. There used to be a rep from the Trop that would post on this thread and answer private messages but after she left the treatment of diamonds really went downhill.
When I stayed there I was preupgraded to a nice mini suite, was the full breakfast buffet, diamonds could use the VIP casino player line for breakfast and they waived the resort fee for diamonds. They also gave me mid-level casino loyalty access for being a diamond.
It's too bad the nice treatment didn't last long.
When I stayed there I was preupgraded to a nice mini suite, was the full breakfast buffet, diamonds could use the VIP casino player line for breakfast and they waived the resort fee for diamonds. They also gave me mid-level casino loyalty access for being a diamond.
It's too bad the nice treatment didn't last long.
#219
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,378
You have multiple Hilton options on or close to the Strip (the Hilton Vacations properties @ Flamingo, the North Strip, close to the former LV Hilton, plus Elara, HS/HGI City Center, Hampton Inn Tropicana) or a bit farther away (Homewood Suites, HGI, Tru and Hampton Inn near the airport).
I don't see why a Hilton loyalist would need to stay at the Tropicana as their LV choice if it was such a terrible experience to do so. Unless it was super cheap compared to the other options (which I note is the case sometimes during low season, as someone who'll consider Hilton as a Gold, and who in fact did just that to pick up a stay credit for a last night in Vegas), in which case, you get what you pay for. It's a low end Strip property, well below Elara in quality and attached amenities.
I suspect that's the case. I can't say that the property is that attractive in terms of what's on offer (seems similar to Excalibur/Luxor across the street as lower end Strip casino). Robert Irvine Public House looks pretty nice, but the prices are fairly steep.
I don't see why a Hilton loyalist would need to stay at the Tropicana as their LV choice if it was such a terrible experience to do so. Unless it was super cheap compared to the other options (which I note is the case sometimes during low season, as someone who'll consider Hilton as a Gold, and who in fact did just that to pick up a stay credit for a last night in Vegas), in which case, you get what you pay for. It's a low end Strip property, well below Elara in quality and attached amenities.
I suspect that's the case. I can't say that the property is that attractive in terms of what's on offer (seems similar to Excalibur/Luxor across the street as lower end Strip casino). Robert Irvine Public House looks pretty nice, but the prices are fairly steep.
Last edited by eponymous_coward; Apr 1, 2018 at 9:56 am
#220
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I stayed here as well early on in their DoubleTree lifetime. I believe the breakfast was included, and I did receive some sort of an upgrade. They were definitely equating elites with high rollers at the time.
#221
Join Date: Feb 2014
Posts: 921
Wow!
Staying here for three nights and denied any sort of diamond upgrade. Was told I could purchase an upgrade though from the staff in the lounge when I went to change rooms to a non runway view away from the ice machine.
Moving back to SPG is looking better and better!
Staying here for three nights and denied any sort of diamond upgrade. Was told I could purchase an upgrade though from the staff in the lounge when I went to change rooms to a non runway view away from the ice machine.
Moving back to SPG is looking better and better!
The biggest issue here is that many Hilton guests aren't gamblers. And most gamblers aren't Hilton loyalists. Hilton members simply see that there's a 'Doubletree by Hilton' on the Strip, without doing any research as to what it really is. Anyone familiar with Vegas knows this hotel as the Tropicana Hotel & Casino, which it's always been.
If you book it thru the Tropicana website; you won't be overly disappointed because you're expecting Vegas-type amenities. If you book it as a Hilton thru the Hilton website, you're almost guaranteed to be disappointed, because it's not a Doubletree in any way other than thru affiliation.
As someone said a few posts ago - Hilton Diamond members aren't gambling in the casino. Casinos will look after those gambling. They'll take into account people spending money on the property. If you're biggest thing is complaining about Diamond room upgrades and a free cookie, you're going to be awfully disappointed in this property.
#222
A FlyerTalk Posting Legend
Join Date: Jul 2003
Location: Yiron, Israel
Programs: Bates Motel Plat
Posts: 68,921
I contacted the Trop, told them I was HHonors Diamond, and they agreed to match my Total Rewards status and give me 4 comped nights. I spent 4 nights that time at Planet Hollywood (mostly comped) and four more at the Trop. I was told by the Senior Executive Host that I worked with that my gambling would be reviewed after I left and future comps would be dependent on that.
As it turned out, although I don't consider myself to be a "whale" by any stretch of the imagination, on my following trips I was comped for all 8 nights, not charged for any meals, was upgraded to a suite (one time only) and had large baskets of goodies waiting for me in the room.
All this ended, however, when Penn National took over. I was restricted to 4 comped nights, had to pay resort fees no matter how much I gambled, and no meals would be comped.
#223
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,397
That is not always true. When I fly to LAS it is for at least a week (a shorter stay would not be worthwhile considering that I have to sit in airplanes for 18 hours). I used to stay at Total Rewards hotels and reached mid-level status with them.
I contacted the Trop, told them I was HHonors Diamond, and they agreed to match my Total Rewards status and give me 4 comped nights. I spent 4 nights that time at Planet Hollywood (mostly comped) and four more at the Trop. I was told by the Senior Executive Host that I worked with that my gambling would be reviewed after I left and future comps would be dependent on that.
As it turned out, although I don't consider myself to be a "whale" by any stretch of the imagination, on my following trips I was comped for all 8 nights, not charged for any meals, was upgraded to a suite (one time only) and had large baskets of goodies waiting for me in the room.
All this ended, however, when Penn National took over. I was restricted to 4 comped nights, had to pay resort fees no matter how much I gambled, and no meals would be comped.
I contacted the Trop, told them I was HHonors Diamond, and they agreed to match my Total Rewards status and give me 4 comped nights. I spent 4 nights that time at Planet Hollywood (mostly comped) and four more at the Trop. I was told by the Senior Executive Host that I worked with that my gambling would be reviewed after I left and future comps would be dependent on that.
As it turned out, although I don't consider myself to be a "whale" by any stretch of the imagination, on my following trips I was comped for all 8 nights, not charged for any meals, was upgraded to a suite (one time only) and had large baskets of goodies waiting for me in the room.
All this ended, however, when Penn National took over. I was restricted to 4 comped nights, had to pay resort fees no matter how much I gambled, and no meals would be comped.
If you have diamond with RR, I would just stay at a Harrah's property. They take good care of their diamonds and waive the resort fee.
Harrah's status is getting to be very easy to obtain as well, almost like Hilton status. With their credit card and $3k a year in spend you get Platinum status and with $10K in spend you get a VIP pass that basically gives you all diamond benefits except for diamond lounge access and the bonus points. Harrah's and Wyndham are also status matching each other now.
#224
Join Date: May 2001
Location: Valley of the Sun, AZ, USA
Programs: AA Dirt, HHonors Silver
Posts: 495
Because of a single experience in what is basically a non-Hilton hotel?
The biggest issue here is that many Hilton guests aren't gamblers. And most gamblers aren't Hilton loyalists. Hilton members simply see that there's a 'Doubletree by Hilton' on the Strip, without doing any research as to what it really is. Anyone familiar with Vegas knows this hotel as the Tropicana Hotel & Casino, which it's always been.
If you book it thru the Tropicana website; you won't be overly disappointed because you're expecting Vegas-type amenities. If you book it as a Hilton thru the Hilton website, you're almost guaranteed to be disappointed, because it's not a Doubletree in any way other than thru affiliation.
As someone said a few posts ago - Hilton Diamond members aren't gambling in the casino. Casinos will look after those gambling. They'll take into account people spending money on the property. If you're biggest thing is complaining about Diamond room upgrades and a free cookie, you're going to be awfully disappointed in this property.
The biggest issue here is that many Hilton guests aren't gamblers. And most gamblers aren't Hilton loyalists. Hilton members simply see that there's a 'Doubletree by Hilton' on the Strip, without doing any research as to what it really is. Anyone familiar with Vegas knows this hotel as the Tropicana Hotel & Casino, which it's always been.
If you book it thru the Tropicana website; you won't be overly disappointed because you're expecting Vegas-type amenities. If you book it as a Hilton thru the Hilton website, you're almost guaranteed to be disappointed, because it's not a Doubletree in any way other than thru affiliation.
As someone said a few posts ago - Hilton Diamond members aren't gambling in the casino. Casinos will look after those gambling. They'll take into account people spending money on the property. If you're biggest thing is complaining about Diamond room upgrades and a free cookie, you're going to be awfully disappointed in this property.
I have gotten 2 suite upgrades as a diamond in the past year, and both times I was traveling solo, so pretty useless. I often get "We upgraded you to a club room" from the front desk when that's what I paid for due to all others being sold out. Not exactly stellar customer service there.
I will requal for gold this week (based on points), but seriously considering SPG as diamond just does not seem worth it anymore.
And no, I did not gamble at the Tropicana - mostly due to the room situation. I decided to spend my $ elsewhere.
#225
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,397
Based on the fact that you can earn suite upgrade certs with SPG to use when traveling with the family. Being denied any sort of diamond upgrade and then offered a paid one is not unique to the Tropicana. It also seems to be the norm at WA and Curio properties as well. This is the 3rd time I have seen it in the last few months.
I have gotten 2 suite upgrades as a diamond in the past year, and both times I was traveling solo, so pretty useless. I often get "We upgraded you to a club room" from the front desk when that's what I paid for due to all others being sold out. Not exactly stellar customer service there.
I will requal for gold this week (based on points), but seriously considering SPG as diamond just does not seem worth it anymore.
And no, I did not gamble at the Tropicana - mostly due to the room situation. I decided to spend my $ elsewhere.
I have gotten 2 suite upgrades as a diamond in the past year, and both times I was traveling solo, so pretty useless. I often get "We upgraded you to a club room" from the front desk when that's what I paid for due to all others being sold out. Not exactly stellar customer service there.
I will requal for gold this week (based on points), but seriously considering SPG as diamond just does not seem worth it anymore.
And no, I did not gamble at the Tropicana - mostly due to the room situation. I decided to spend my $ elsewhere.