I had a two room, one night stay and my charges don't add up..
Sep 11, 2012, 8:55 am
#1
Original Poster
Join Date: Apr 2012
Location: Bay Area, CA
Programs: AAdvantage, HHonors Diamond, WN RR A-list+
Posts: 584
I had a two room, one night stay and my charges don't add up..
This is what I had in my confirmation email:
And it was the same for both rooms, and our check out sheet matched.
These are my pending transactions:
Anyone have any idea what is going on? (Me being an idiot is a possibility)
And it was the same for both rooms, and our check out sheet matched.
These are my pending transactions:
Anyone have any idea what is going on? (Me being an idiot is a possibility)
Sep 11, 2012, 9:20 am
#2
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Those numbers do not make any sense. Sometimes hotels do not properly close out authorizations so until those pending charges hit as confirmed I wouldn't worry too much.
If they do move out of pending status, then contact the property to get an explanation and correction. If they fail to do that within a week, contest the charges with your CC and be sure to keep a list of dates, names, and discussions.
If they do move out of pending status, then contact the property to get an explanation and correction. If they fail to do that within a week, contest the charges with your CC and be sure to keep a list of dates, names, and discussions.
Sep 11, 2012, 9:21 am
#3
Join Date: Aug 2011
Posts: 1,689
Looks like the possibility of the BAR rate + possible charges to your room.
Did you use a debit card to hold the rooms?
Quite often 2 charges show as pending (1 as a holding spot +1 as possible charges). Once the actual charges go through this will disappear.
However, you might want to call the hotel and ask, just to clarify if questions.
Sep 11, 2012, 9:31 am
#5
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
This is nothing to worry about. Don't know why the four transactions are on the "pending transactions" list instead of two but these types of "holds" are sloppy and get lost in the process. They work themselves out in the end.
If you add up the actual room charges and the smaller amount of the "pending transactions" list, they equal (materially) what the larger "pending" transaction is.
I'm betting that your final amount that gets posted will be for the proper amount.
If you add up the actual room charges and the smaller amount of the "pending transactions" list, they equal (materially) what the larger "pending" transaction is.
I'm betting that your final amount that gets posted will be for the proper amount.
Sep 11, 2012, 9:44 am
#6
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
If you're trying to get HHonors points for this stay, and I hope you are, then good luck getting the points to post properly for the two rooms. Hilton struggles with crediting HHonors properly when two rooms are involved. I've always had to follow up with a phone call.
Sep 11, 2012, 11:38 am
#7
Original Poster
Join Date: Apr 2012
Location: Bay Area, CA
Programs: AAdvantage, HHonors Diamond, WN RR A-list+
Posts: 584
Looks like the possibility of the BAR rate + possible charges to your room.
Did you use a debit card to hold the rooms?
Quite often 2 charges show as pending (1 as a holding spot +1 as possible charges). Once the actual charges go through this will disappear.
However, you might want to call the hotel and ask, just to clarify if questions.
Did you use a debit card to hold the rooms?
Quite often 2 charges show as pending (1 as a holding spot +1 as possible charges). Once the actual charges go through this will disappear.
However, you might want to call the hotel and ask, just to clarify if questions.
If you're trying to get HHonors points for this stay, and I hope you are, then good luck getting the points to post properly for the two rooms. Hilton struggles with crediting HHonors properly when two rooms are involved. I've always had to follow up with a phone call.
That kinda makes sense
Sep 11, 2012, 1:36 pm
#8
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Pending means nothing at all. It's pure fiction. What matters is what is actually charged.
You won't know what you were charged until the actual charges come through.
What did your invoice say? If it matched, I would not worry about it as the pending will be replaced by the actual charges.
Banks should not make pending transactions available for the customers to see. It would make life so much easier for everybody.
You won't know what you were charged until the actual charges come through.
What did your invoice say? If it matched, I would not worry about it as the pending will be replaced by the actual charges.
Banks should not make pending transactions available for the customers to see. It would make life so much easier for everybody.
Sep 11, 2012, 2:34 pm
#9
Original Poster
Join Date: Apr 2012
Location: Bay Area, CA
Programs: AAdvantage, HHonors Diamond, WN RR A-list+
Posts: 584
Pending means nothing at all. It's pure fiction. What matters is what is actually charged.
You won't know what you were charged until the actual charges come through.
What did your invoice say? If it matched, I would not worry about it as the pending will be replaced by the actual charges.
Banks should not make pending transactions available for the customers to see. It would make life so much easier for everybody.
You won't know what you were charged until the actual charges come through.
What did your invoice say? If it matched, I would not worry about it as the pending will be replaced by the actual charges.
Banks should not make pending transactions available for the customers to see. It would make life so much easier for everybody.
