Hampton by Hilton Liverpool City Centre {GBR}
May 4, 2012, 7:01 pm
#1
Original Poster
Join Date: Oct 2011
Location: West Midlands, UK
Posts: 31
Hampton by Hilton Liverpool City Centre {GBR}
I stayed at Hilton hampton Liverpool last March and the priced was 12500 HH per night. I just checked tonight and the price per night anytime this year or next year is at least 25000 HH? That's a bit of a rip off..Whats changed?
May 4, 2012, 7:31 pm
#2
Join Date: Jun 2010
Location: England, North
Programs: ihg plat, hh gold, hertz 5*
Posts: 634
It was one of the hotels that went up April 30th - the Liverpool Hilton also increased.
http://www.flyertalk.com/forum/hilto...30-2012-a.html
http://www.flyertalk.com/forum/hilto...30-2012-a.html
May 4, 2012, 7:36 pm
#3
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Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
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It went from a Cat2 to a Cat3. See:
http://www.flyertalk.com/forum/hilto...30-2012-a.html
http://hhonors1.hilton.com/ts/en_US/...nce_040312.pdf
http://www.flyertalk.com/forum/hilto...30-2012-a.html
http://hhonors1.hilton.com/ts/en_US/...nce_040312.pdf
May 10, 2012, 6:52 am
#4
Original Poster
Join Date: Oct 2011
Location: West Midlands, UK
Posts: 31
It went from a Cat2 to a Cat3. See:
http://www.flyertalk.com/forum/hilto...30-2012-a.html
http://hhonors1.hilton.com/ts/en_US/...nce_040312.pdf
http://www.flyertalk.com/forum/hilto...30-2012-a.html
http://hhonors1.hilton.com/ts/en_US/...nce_040312.pdf
Nov 26, 2014, 9:53 pm
#5
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
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Hampton Inn Liverpool charged me for a cancelled booking
I had booked a room at the Hampton Inn by Hilton Liverpool on 23rd Oct. I had subsequently cancelled the booking on line with a cancellation number generated.
It wasn't until mid Nov that I couldn't understand why a regular direct debit charge didn't go through my debit card that I contacted my bank from overseas. It was only then that I learned of a strange charge by the above said hotel. I called the hotel and spoke to someone at the front desk who said that they will get back to me in an hour. 6 hours later. Nothing.
I called again, and spoke to someone at front desk who said that I no showed but I told them I had a cancellation number and gave that to him. He said that he will check into this. I also said that due to their error i feel that I should be entitled to some form of compensation ( I did not state what) due to my having to track down the problem, calling one company to another, and dealing with the other purchase etc. He said that yes I will see what I can do.
After a week, they wrote back and said, 'yeh, we made a mistake, sorry. Here's your money back. Sorry about your other charge got declined. Not our problem. Goodbye.'
I wrote to HHonors Customer Service who said that they will liase with the hotel.
The above same person wrote back to me with the same explanation and that they will not give me anything else.
I've had other Hilton properties do so much more when something less happened (such as a heater not working) and yet this property refused to do anything. The hotel admitted it was their error (or rather the website's error as they didn't get the cancellation) but yet made no effort in trying to win back my custom. Is that right?
It wasn't until mid Nov that I couldn't understand why a regular direct debit charge didn't go through my debit card that I contacted my bank from overseas. It was only then that I learned of a strange charge by the above said hotel. I called the hotel and spoke to someone at the front desk who said that they will get back to me in an hour. 6 hours later. Nothing.
I called again, and spoke to someone at front desk who said that I no showed but I told them I had a cancellation number and gave that to him. He said that he will check into this. I also said that due to their error i feel that I should be entitled to some form of compensation ( I did not state what) due to my having to track down the problem, calling one company to another, and dealing with the other purchase etc. He said that yes I will see what I can do.
After a week, they wrote back and said, 'yeh, we made a mistake, sorry. Here's your money back. Sorry about your other charge got declined. Not our problem. Goodbye.'
I wrote to HHonors Customer Service who said that they will liase with the hotel.
The above same person wrote back to me with the same explanation and that they will not give me anything else.
I've had other Hilton properties do so much more when something less happened (such as a heater not working) and yet this property refused to do anything. The hotel admitted it was their error (or rather the website's error as they didn't get the cancellation) but yet made no effort in trying to win back my custom. Is that right?
Last edited by Guy Betsy; Nov 26, 2014 at 9:58 pm
Nov 27, 2014, 12:45 am
#7
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,018
Had something similar with another Hilton hotel earlier this year. Took a bit of sorting at my end, which was frustrating. I wanted a refund, they offered that and an apology and I moved on.
In the case of the OP, a gesture to make up for the inconvenience would be appreciated, but they have chosen not to. Move on, but if you are unhappy, just vote with your wallet if you are in the area again. The new Aloft in Liverpool for example is pretty nice as an alternative.
Nov 28, 2014, 11:31 pm
#9
Join Date: Aug 2002
Location: Phoenix, Arizona
Programs: AA EXP, AS MVP 75k, HH Diamond, Hyatt Globalist, Marriott Gold, National Executive Elite
Posts: 443
I had a billing issue with this same hotel several years ago and they were not helpful at all.
I would probably not stay at this location again. Also, the room was tiny!
I would probably not stay at this location again. Also, the room was tiny!
Dec 3, 2014, 1:58 am
#10
FlyerTalk Evangelist
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Dec 4, 2014, 12:23 pm
#11
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
It comes down to a question of how much such a charge by the hotel should likely inconvenience you.
If a smallish charge of 100-500gbp, on a CC it would not be unreasonable to expect only limited inconvenience to you
If you lack a CC and use you 16digit current account debit card instead of a CC then debits could bounce and incur charges of £39 or so a time
It would be hard to argue a 1night hotel charge will cause lots of fees, but if hotel unexpectedly charges say 5nights at £1000 before checkin or post legit cancelation you could say the hotel caused incidental losses
Going to a small claims court would likely end up in hotel being ordered to pay restitution for the bank fees. You get nothing for the inconvenience and letters/time you spend sorting this out
If a smallish charge of 100-500gbp, on a CC it would not be unreasonable to expect only limited inconvenience to you
If you lack a CC and use you 16digit current account debit card instead of a CC then debits could bounce and incur charges of £39 or so a time
It would be hard to argue a 1night hotel charge will cause lots of fees, but if hotel unexpectedly charges say 5nights at £1000 before checkin or post legit cancelation you could say the hotel caused incidental losses
Going to a small claims court would likely end up in hotel being ordered to pay restitution for the bank fees. You get nothing for the inconvenience and letters/time you spend sorting this out
Jan 24, 2015, 5:03 pm
#12
Join Date: Feb 2001
Location: Glasgow, Scotland
Posts: 215
Waste and Sewage Problem Hampton Liverpool
Checked in earlier today. Really bad sewage smell problem. From the car park to the awfully worn carpet levels of at least the first floor it is stomach churning bad. Then you go to the loo and there is no toilet paper. Where is the management in this place? Check in was surly at best. My overall impression will be a smell of bad human sewage. Won't be back.
Jan 24, 2015, 6:22 pm
#13
Join Date: Mar 2003
Location: Long Beach, CA
Programs: United GS, HHonors Diamond
Posts: 787
I *tried* to stay there once around a year ago. I booked a room around 3 weeks in advanced. Showed up at 8pm to be told they had no rooms left! The front desk acted like it was nothing, and didn't seem to care.
They tried to relocate me to another Hampton around 15 miles away. After an hour of telling them that wasn't acceptable, they finally put me up in a Holiday Inn (which was terrible, and at which I had to pay for parking, internet and breakfast) a mile away. No follow up, no compensation.
They tried to relocate me to another Hampton around 15 miles away. After an hour of telling them that wasn't acceptable, they finally put me up in a Holiday Inn (which was terrible, and at which I had to pay for parking, internet and breakfast) a mile away. No follow up, no compensation.
Jan 25, 2015, 2:08 am
#15
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Checked in earlier today. Really bad sewage smell problem. From the car park to the awfully worn carpet levels of at least the first floor it is stomach churning bad. Then you go to the loo and there is no toilet paper. Where is the management in this place? Check in was surly at best. My overall impression will be a smell of bad human sewage. Won't be back.