Hilton Adelaide {AUS}
Feb 12, 2006, 11:14 am
#46
Join Date: Dec 2003
Location: New York, NY, USA
Posts: 1,100
I stayed there in 2004 and it was very pleasant. The hotel dates from the 70s or early 80s? Service was very nice and there is an award winning restaurant downstairs, at which I dined and which I recommend.
Feb 12, 2006, 8:24 pm
#47
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,080
I actually preferred the Hilton Adelaide to the Hyatt A(stayed in both) based on the exceptional and kind service team.
However at the time the Hyatt was a little nicer in the guest room and public areas.
I hear the Hilton Adelaide has had some renovations but I cant confirm or deny this.I also thought the food at the Hilton A was good.
In Melbourne the Park Hyatt wins for excellent accomodations and the Grand Hyatt wins for service if you are fortunate to be or have access to the Regency Club.
Unfortunately my colleagues say last I heard that the Hilton Melbourne is very dated
My suggestion Hilton Sydney but not Hilton Melbourne would still be a better choice.Melbourne it is a Hyatt town since we lost the Luxury Collection Sheraton.The Westin Melbourne also is excellent however suites and upgrades to guest rooms for elites are difficult to obtain and you pay for everything and anything unlike the Hilton or the Hyatts who consistently offer great value to their elite members
However at the time the Hyatt was a little nicer in the guest room and public areas.
I hear the Hilton Adelaide has had some renovations but I cant confirm or deny this.I also thought the food at the Hilton A was good.
In Melbourne the Park Hyatt wins for excellent accomodations and the Grand Hyatt wins for service if you are fortunate to be or have access to the Regency Club.
Unfortunately my colleagues say last I heard that the Hilton Melbourne is very dated
My suggestion Hilton Sydney but not Hilton Melbourne would still be a better choice.Melbourne it is a Hyatt town since we lost the Luxury Collection Sheraton.The Westin Melbourne also is excellent however suites and upgrades to guest rooms for elites are difficult to obtain and you pay for everything and anything unlike the Hilton or the Hyatts who consistently offer great value to their elite members
Last edited by 777 global mile hound; Feb 12, 2006 at 8:26 pm
May 13, 2006, 7:30 pm
#48
Join Date: May 2003
Location: Brisbane, Australia
Programs: QC, QF, Avis Preferred, BW Crown Club, Priority Club
Posts: 1,451
King and Queen Rooms - Adelaide Hilton
Looking to stay at Hilton Adelaide in the upcoming months (22-24 Sept), I'm being shown a variety of prices. Only, however, with the Shopping Package, do I get to select a King Hilton Executive Room. I can get a King Hilton Guest Room with the Indulgence Package, but ideally I want a King Hilton Executive Room with the Bed And Breakfast package.
Am I best to approach the hotel directly, or contact Hilton on the toll free number?
Does anyone have any information on how this hotel treats Gold VIPs, and/or what service I should expect?
Am I best to approach the hotel directly, or contact Hilton on the toll free number?
Does anyone have any information on how this hotel treats Gold VIPs, and/or what service I should expect?
May 14, 2006, 2:00 am
#50
Join Date: Dec 2004
Location: London
Posts: 6,265
Try plugging "PR09BB" into the "Promotion Code" field when searching. That gives me a quote of $280/night for the King Exec room on the Bed and Brekkie rate.
Note the "flexible" rate is only $250/night, so if you're staying by yourself you would probably be better off using that and charging brekkie back to your account.
The other offers are also available too, but you'd need different promo codes.
I stayed there last Nov. with a Gold friend (seperate rooms). He was given an upgraded room (and I had a pretty average room!), but I can't recall if he had lounge access or not (I remember not going to the lounge, but wasn't sure if that was a timing thing or because he didn't have access.
I think he was delivered a bottle of wine as well - but as per the comment above not entirely sure!!
(Originally posted that he did have access, but now remembering I'm not sure!)
Note the "flexible" rate is only $250/night, so if you're staying by yourself you would probably be better off using that and charging brekkie back to your account.
The other offers are also available too, but you'd need different promo codes.
I stayed there last Nov. with a Gold friend (seperate rooms). He was given an upgraded room (and I had a pretty average room!), but I can't recall if he had lounge access or not (I remember not going to the lounge, but wasn't sure if that was a timing thing or because he didn't have access.
I think he was delivered a bottle of wine as well - but as per the comment above not entirely sure!!
(Originally posted that he did have access, but now remembering I'm not sure!)
Last edited by Aus_Mal; May 14, 2006 at 2:43 am
May 14, 2006, 7:58 am
#52
Join Date: Feb 2006
Programs: AC-SE, HH - Gld
Posts: 161
Originally Posted by dannyr
Looking to stay at Hilton Adelaide in the upcoming months (22-24 Sept), I'm being shown a variety of prices. Only, however, with the Shopping Package, do I get to select a King Hilton Executive Room. I can get a King Hilton Guest Room with the Indulgence Package, but ideally I want a King Hilton Executive Room with the Bed And Breakfast package.
Am I best to approach the hotel directly, or contact Hilton on the toll free number?
Does anyone have any information on how this hotel treats Gold VIPs, and/or what service I should expect?
Am I best to approach the hotel directly, or contact Hilton on the toll free number?
Does anyone have any information on how this hotel treats Gold VIPs, and/or what service I should expect?
I was extremely lucky as I was upgraded to one if (if not THE) nicest room/suite I've ever had at a Hilton. It was on the top floor near the lounge, and featured a full dining room, gorgeous art etc., Shame I was there by myself for all of a few hours, but the gesture was appreciated.
At the desk, when I checked in they told me they hadn't seen a Gold or Diamond member for awhile, and they were waiting to treat someone!
Aug 30, 2009, 6:53 pm
#54
Join Date: Jul 2002
Posts: 1,502
FYI: Hilton Adelaide (Australia) has no Smoking Executive rooms
A heads-up for smokers:
Just completed a two-night stay at the Hilton Adelaide, where I had booked a Smoking Room on the Executive level because my travel partner is a smoker.
Hilton Adelaide has designated only half of the 6th floor as a smoking section. They are standard (and un-renovated) rooms. All of the Executive rooms are non-smoking.
The staff were very professional when handling the situation and although we were downgraded to a standard room——with a reduced rate ^——we still kept our Executive benefits. ^^
Just completed a two-night stay at the Hilton Adelaide, where I had booked a Smoking Room on the Executive level because my travel partner is a smoker.
Hilton Adelaide has designated only half of the 6th floor as a smoking section. They are standard (and un-renovated) rooms. All of the Executive rooms are non-smoking.
The staff were very professional when handling the situation and although we were downgraded to a standard room——with a reduced rate ^——we still kept our Executive benefits. ^^
Sep 11, 2009, 11:55 pm
#55
Join Date: Apr 2004
Programs: AA EXP 1M, DL 1M, HH Diamond, PC Amb Plat, Hyatt Plat, * Wood Gold, MR Silver
Posts: 73
I thought the entire hotel was non-smoking. Many Hotels in Australia are now non-smoking. I spend 70+ nights a year at that hotel and I have never seen anyone smoke on property.
Great executive lounge. There is no-smoking up there either.
If smoking is a must, there are some boutique hotels in town that might serve you better.
Goz
Great executive lounge. There is no-smoking up there either.
If smoking is a must, there are some boutique hotels in town that might serve you better.
Goz
Jan 10, 2010, 6:12 pm
#56
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Any recent reviews? Looking at a 4 night stay in February and am considering a suite. Does anyone know if advance purchase rates once booked offer the NOR1 upgrade?
Jan 26, 2010, 12:54 am
#57
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Adelaide Hilton - Bait and Switch or Misleading and Deceptive conduct?
A fortnight ago I made a reservation via hilton.com for a King Suite at the Adelaide Hilton for 4 nights. Upon reading that some of the rooms have been refurbished, and others have not, I just called the hotel to ask if they could prebook a refurbished suite.
The Front Desk Manager informs me that they have booked in a Junior Suite and she will mark my request. Confused, I said, I think you mean King Suite and she states "Oh, there is a discrepancy between the website and our room types. A King Suite online is a Junior Suite, it's just the layout is all in one room."
I look up my documentation which reads "King Suite." I expect a suite to have a separate living room and bedroom. I call Hilton Central reservations where the agent advises that I have indeed booked a King Suite, and not a Junior Suite. The agent was truly dumbfounded and said that during his entire history at Hilton, he had never seen such an issue.
I just tried to make another reservation on hilton.com and the only suite type listed is "King Suite." If the hotel room types and the chain's own websites don't match, surely this is the fault of the hotel and the reservation should be honoured. Interestingly the NOR1 upgrade system lists "King Spa Suite" and "King Executive Suite" as possible upgrade options, so clearly there are indeed King Suites.
I don't expect more than I agreed to pay for, but I do expect a hotel and reputable chain to honour their commitment. So what are my options?
The Front Desk Manager informs me that they have booked in a Junior Suite and she will mark my request. Confused, I said, I think you mean King Suite and she states "Oh, there is a discrepancy between the website and our room types. A King Suite online is a Junior Suite, it's just the layout is all in one room."
I look up my documentation which reads "King Suite." I expect a suite to have a separate living room and bedroom. I call Hilton Central reservations where the agent advises that I have indeed booked a King Suite, and not a Junior Suite. The agent was truly dumbfounded and said that during his entire history at Hilton, he had never seen such an issue.
I just tried to make another reservation on hilton.com and the only suite type listed is "King Suite." If the hotel room types and the chain's own websites don't match, surely this is the fault of the hotel and the reservation should be honoured. Interestingly the NOR1 upgrade system lists "King Spa Suite" and "King Executive Suite" as possible upgrade options, so clearly there are indeed King Suites.
I don't expect more than I agreed to pay for, but I do expect a hotel and reputable chain to honour their commitment. So what are my options?
Jan 26, 2010, 2:56 am
#58
Join Date: Feb 2009
Programs: US CP, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 1,007
I just tried to make another reservation on hilton.com and the only suite type listed is "King Suite." If the hotel room types and the chain's own websites don't match, surely this is the fault of the hotel and the reservation should be honoured. Interestingly the NOR1 upgrade system lists "King Spa Suite" and "King Executive Suite" as possible upgrade options, so clearly there are indeed King Suites.
I don't expect more than I agreed to pay for, but I do expect a hotel and reputable chain to honour their commitment. So what are my options?
I don't expect more than I agreed to pay for, but I do expect a hotel and reputable chain to honour their commitment. So what are my options?
Doesn't make things any better or worse, just another data point.
Jan 29, 2010, 3:15 am
#59
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
RESOLVED!
After a polite email sent to the hotel's General Manager he responded within 24 hours to say that he will investigate and within 48 hours acknowledged that their different systems have different room descriptions. He has agreed to honour the original reservation to a King Spa Suite.
Full credit to his sense of customer service, and efficient dealing with the matter.
After a polite email sent to the hotel's General Manager he responded within 24 hours to say that he will investigate and within 48 hours acknowledged that their different systems have different room descriptions. He has agreed to honour the original reservation to a King Spa Suite.
Full credit to his sense of customer service, and efficient dealing with the matter.
Jan 29, 2010, 1:20 pm
#60
Join Date: Mar 2003
Location: SYD
Programs: DJ, QF, SPG, Hilton
Posts: 2,984
I'd a similar issue with the Hilton Sydney. They claimed it was a mistake price and wouldn't be honoring it. I took screenshots and they finally agreed. At check-in, the check-in agent, who presumably didn't know the full story, just said we're upgraded you to the Presidential Suite...