Buy Gold status off eBay....

If not, plenty of spots 5 min walk away!

It's a family, Gold status goodies only for two people



5 min walk

which direction?

To offer balance -
 

In order to offer balance, i have posted the reply the manager; Caroline Receveur has given to my posting on Tripadvisor (11 March 2013) - posted a few posts back in this thread.


Quote: Caroline_Receveur, General Manager at Doubletree by Hilton Hotel Amsterdam Centraal Station, responded to this review

17 March 2013

Highly appreciate your detailed review. We do work with Nor1 systems so you definitely should have had the green banner on your confirmation. As I don't know the exact details of your stays I can't double check what happened but I'm happy to confirm that the system is working properly now.

Regarding upgrades, these are offered to all Hhonors Gold and Diamond members, though only if available. As next category above the executive room you booked the hotel offers 49 suites which could have been sold out on the night of your stay.

I understand your feeling regarding late check-out. We are normally very flexible with allowing people to stay longer in the room and would only charge if we need to have the room available for the next guests. Once again, I would need your exact details of stay to further investigate, I'd be very grateful if you would forward these to me.

I fully agree with your note regarding our carpet and do replace or deepclean carpets on a regular base. We will definitely double check your room as maintenance and cleanliness is one of our main priorities.

Regarding the pillows, on a future stay please do not hesitate to contact the careline to ask for different type of pillows. We have an extensive pillow menu offering both soft and hard pillows.

The room temperate should be adjustable three degrees up and down. We have been facing some technical issues with the systems in our rooms which sometimes limited these inidividual adjustments, but which are now solved. I do apologize for the inconvenience.

I'm so happy you would stay with us again in the fufure. We will definitely follow up on your comments. Please do not hesitate to inform me about your new stay. I would be delighted to welcome you.



I do not want to exasperate an already mediocre stay but several points are worthy of consideration:

Caroline acknowledges she does not know the details of my stay (not sure why i have given the room type, dates and price - how many diamonds were there in the hotel... and needed an extension to the room?) but then goes on to state:


Interestingly i would reply directly as i am keen on improving the situation for future loyal guests - but there are no contact details given

I think the 'jurys out' to how much commitment you can place to the response given.

I wonder if Caroline reads this thread?

You exit the Central train station or the hotel walking in the same direction, their exits face the main area of town. Literally, across the street from the hotel and train station, as many Restaraunts, bars, shopping as you could want. Seriously, dont worry about it until you are there, choices abound.

Matt_eng if you need Carolines details, just PM me and I will provide. I found the follow-up and service here very good. As well as the upgrade for me as a Diamond. The problem with Amsterdam is that the hotels are full far to often, even in winter.... And yes, sometimes hotels miss upgrades, so not saying that was the case.

I'm a HHonors Gold level member.

I recently returned from a stay at the DoubleTree by Hilton Hotel Amsterdam Centraal Station. Current Q1 2013 regular points cost is 40,000. I booked a single night 'PREMIUM ROOM REWARD HHonors Special' for 37,000 points (Its going for 28,500 today!) and upon checking in was given the Dock Suite - Tenth floor, far end of the building with a huge 'private' deck (I say 'private' because there was nothing but potted plants separating it from the public deck next to it) with panoramic views of the city and harbor. Complimentary mini-bar, lots of toiletries, Mac Mini connected to flat panel TV in living room, iMac in bedroom. It was quiet (with the exception of the trains) and was a perfect ending to a week of travel. The large breakfast buffet was complimentary and selection was great. The location is hard to beat for access to transit. The Concierge was extremely helpful in helping find stuff to do and booking tours.

I would definitely stay here again, I'd even be willing to pay real money for it :)

Actually, it's still not working. This week I made a new reservation and the nor1 banner does not show up.

A little off point but hoping posters here know the area. We plan on staying here for 2 nights in July and are looking for a fun 1 day side trip where we would spend the night. Just looking for a quaint area out in the country with interesting things to see, it would not have to have a Hilton property involved. We would prefer to take the train but could possibly lease a car.

East Dock Suite (1054)
 

Primer:
HHonors Gold, booked Queen Hilton Exec Balcony, Anytime Anywhere rate of €163.17. Allocated an upgrade to East Dock suite at check-in. The normal space available upgrade with this rate would be to a Junior suite with balcony but i'm certain the hotel manager was keen to push the boat out after an issue I experienced during a prior stay. Very effective service recovery as you can see below:

Photographs:
https://lh4.googleusercontent.com/-o...0/IMG_1831.JPG
Let's begin with the essential espresso machine. Normally stocked with 4 pods: 2 regular + 2 decaf. Ooh! you can even see my reflection :)
Note, there are espresso machines in junior suites too. Standard rooms are stocked with instant coffee sticks

https://lh3.googleusercontent.com/-O...0/IMG_1837.JPG
Minibar and coffee station
https://lh3.googleusercontent.com/-C...0/IMG_1832.JPG
Living area.

https://lh5.googleusercontent.com/-W...0/IMG_1833.JPG
Corner view. Samsung LED screen, Apple TV and Bose surround sound system

https://lh4.googleusercontent.com/-2...0/IMG_1834.JPG
Private terrace overlooking the dock and city beyond

https://lh3.googleusercontent.com/-V...0/IMG_1835.JPG
Bedroom (the morning after the night before)

https://lh3.googleusercontent.com/-N...0/IMG_1836.JPG
Workstation. iMac doubles up as TV

https://lh6.googleusercontent.com/-l...0/IMG_1838.JPG
Bathroom - tub and walk in shower

https://lh4.googleusercontent.com/-W...0/IMG_1840.JPG
C&E Citron branded toiletries

https://lh4.googleusercontent.com/-L...0/IMG_1841.JPG
C&E Citron hand-wash at whb and another in the shower suggesting the previous White Company hand wash is being steadily replaced.

https://lh6.googleusercontent.com/-x...0/IMG_1842.JPG
Ending with the fantastic view!!

I just had a stay there last week. As a Gold using points, I was given an upgraded room with a balcony. The other reviews in this thread pretty much nail this hotel on the head - the location is awesome, the staff is great, the rooms are nice for Europe and the breakfast is amazing.

We weren't impressed
 

I can't agree with some previous posters - there are some good things about this property but also a lot that needs improving

Checking in - chaos - lots of front desk staff but most of them doing nothing. After 15 minutes checked in - we weren't told what room type we had - I requested upgrade availability. When we checked out we found the tiny room we had was actually a supplement!?

Location - very good and 10m minute walk to Centraal

Room - tiny - one desk chair and one sitting chair. Queen bed although my profile says King. Mid floor not high as per profile. Next to Elevator not away as per profile. Free mini bar - so what? 10 Euros at the mini mart across the road.

Noise - Saturday night was non stop drunks which is why I ask for a quiet room

Staff - gormless

Breakfast - hot breakfast was disgusting - bacon that was 80% fat - horrible sausages - bland eggs

Overall 220 Euros for a 3/4 * hotel - and they say London is expensive!

Front desk was always so busy that we couldn't be bothered as we just couldn't wait to leave

Executive Lounge
 

The hotel has opened an executive lounge last week. It is part of the ground floor bar that is now separated: the part that overlooks the hotel entrance. The lounge has a number of tables, a little buffet with water, coffee and fruit and a locked fridge with various drinks. There are some newspapers and one computer.

The design is the same as that of the restaurant on the ground floor, i.e., very big windows giving the impression that you are sitting outside on the street. The feeling is the opposite of cozy: it feels like sitting in a street cafe but caged up in a glass cage.

Nice to know they have a lounge now :) Is the fridge unlocked at certain times? Or how does it work? Since it's kind of strange to have soda's locked in an executive lounge..

Interesting. Wonder if that mean that Diamonds will have to take breakfast in the lounge and will not be able to get the full breakfast in the restaurant?

They have snacks from 6-8pm (the snacks looked more like afternoon tea to me) and it seems that the fridge was unlocked during that period. The lounge is not locked and there is no lounge personnel, so it's a bit hard to figure out what's going on. Essentially everyone who has a drink in the bar could stroll through the open entrance of the lounge and sit there.

Had breakfast in the restaurant with no problems at all (during check-in, the dinner snacks in the EL were mentioned, breakfast in the lounge wasn't). Out of curiosity, I checked the lounge on the way back to my room and they did serve breakfast and the EL was packed with people.