2012 Diamond suite upgrade failure thread
Jul 12, 2013, 2:07 am
#706
Join Date: Feb 2007
Location: NJ/NYC
Programs: UA and HH
Posts: 4,346
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No suite upgrade at Conrad Hong Kong on July 12 for 1 night.
No suite upgrade at Conrad Hong Kong on July 12 for 1 night.
Jul 12, 2013, 2:21 am
#707
Used to be bulldoggolfer05
Join Date: May 2007
Location: São Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
No suite at SF financial district. They also give lounge access to all gold's and the lounge was packed this morning and they wouldn't give me certificates for the restaurant. At least the SF Union Square will give diamonds a full breakfast buffet and Starbuck's vouchers
Jul 12, 2013, 8:09 am
#708
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
No suite at SF financial district. They also give lounge access to all gold's and the lounge was packed this morning and they wouldn't give me certificates for the restaurant. At least the SF Union Square will give diamonds a full breakfast buffet and Starbuck's vouchers
I have never heard of a hotel giving restaraunt vouchers before in this case but when I have complained at the Palmer House in Chicago about the lounge overcrowding I have managed to get 2 free drink coupons. I appreciate having 2 $15 martinis but would rather have a place to sit at for breakfast.
Good to know that O'Farrel is giving a full breakfast now. I always thought the cont. breakfast in the bar was very good and it was nice having the vouchers for SB later for a coffee and I would take the pastry and fruit to my room for a snack later or would just use the voucher for a light lunch if I knew I was going to be having an early dinner.
IIRC, the Hilton Financial District doesn't have many suites so that might be why O'Farrell is better about giving suite upgrades.
Jul 15, 2013, 12:52 pm
#709
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,136
Hilton ANC this past weekend; booked King Deluxe, got King Deluxe (with a lovely view of the JC Penney).
I know it's high season, and maybe they don't have any better rooms (their hotel site doesn't list any suites, anyway), but it would have been nice to at least get a scenic view room.
I know it's high season, and maybe they don't have any better rooms (their hotel site doesn't list any suites, anyway), but it would have been nice to at least get a scenic view room.
Jul 15, 2013, 1:42 pm
#710
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
No suite at SF financial district. They also give lounge access to all gold's and the lounge was packed this morning and they wouldn't give me certificates for the restaurant. At least the SF Union Square will give diamonds a full breakfast buffet and Starbuck's vouchers
One stay (on points) at SF Fishermans Wharf Hilton, upgraded to a suite.
At SF Union Square, several sub-suite upgrades.
Jul 18, 2013, 10:05 am
#712
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
Doubletree SeaTac--std room, got a tower "super deluxe" room 0/1
Hilton SeaTac--std room, no upgrade at all 0/1
Hilton PHX--std room got exec room. 0/4
Hilton SeaTac--std room, no upgrade at all 0/1
Hilton PHX--std room got exec room. 0/4
Jul 20, 2013, 7:38 pm
#713
Join Date: Jan 2002
Location: Brooklyn, NY
Programs: AA Lifetime Plat.; DL Plat; Hilton Gold
Posts: 216
Doubletree Tropicana Las Vegas.
Booked a standard room.
Got a standard room.
Used the VIP/Diamond check-in, and the agent said (without me asking) that because of a tournament, all of their suites were booked. Apparently, all of their other rooms above the basic room type were also booked. No offer of a bungalow with a pool view or anything else.
Booked a standard room.
Got a standard room.
Used the VIP/Diamond check-in, and the agent said (without me asking) that because of a tournament, all of their suites were booked. Apparently, all of their other rooms above the basic room type were also booked. No offer of a bungalow with a pool view or anything else.
Jul 21, 2013, 9:19 am
#715
Join Date: Jan 2002
Programs: HH Diamond, Marriott lifetime Plt, UA 1MM
Posts: 919
I'm not seeing the value of this thread. It feels like this year there has been a retraction to the commitment to upgrade (US) properties. As a diamond I have 23 stays this year without one upgrade
Jul 26, 2013, 1:57 pm
#719
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
no suite at the Waldrof London again.
We received an king room on the exec level after some complaining. I had sent an email requesting an upgrade and never heard back and was told they didn't have any exec rooms available. The clerk had another employee (I believe a manager) do something and was able to get us in a king deluxe exec room. It's strange the first agent said they had no exec level rooms and then all of a sudden someone else could upgrade me.
We received an king room on the exec level after some complaining. I had sent an email requesting an upgrade and never heard back and was told they didn't have any exec rooms available. The clerk had another employee (I believe a manager) do something and was able to get us in a king deluxe exec room. It's strange the first agent said they had no exec level rooms and then all of a sudden someone else could upgrade me.
Jul 26, 2013, 8:49 pm
#720
Join Date: Mar 2009
Location: BOS
Programs: AA ExecPlat, SPG Plat, HH Gold
Posts: 255
Capital Hilton - Washington DC
Booked: 1 KING BED DELUXE ROOM
Received: 1 KING BED DELUXE ROOM, right across the hall from the housekeeping room, so at 7 a.m. each morning, I had several housekeepers gathered right outside my door organizing their carts, and a lovely view into the housekeeping closet.
They also closed the executive lounge for the second night I was there because of "repairs" - there was no advance notice. An appetizer in the bar was offered instead.
Booked: 1 KING BED DELUXE ROOM
Received: 1 KING BED DELUXE ROOM, right across the hall from the housekeeping room, so at 7 a.m. each morning, I had several housekeepers gathered right outside my door organizing their carts, and a lovely view into the housekeeping closet.
They also closed the executive lounge for the second night I was there because of "repairs" - there was no advance notice. An appetizer in the bar was offered instead.