2012 Diamond suite upgrade failure thread
Jan 29, 2012, 12:56 pm
#16
Join Date: Jan 2002
Programs: HH Diamond, Marriott lifetime Plt, UA 1MM
Posts: 919
To keep it apples to apples I would agree. But as an aside I have gotten some nive upgrades in the past at both.
Jan 29, 2012, 1:55 pm
#17
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
But I typically get my best UG's at these properties, in terms of room size and it being a real suite. I can't recall the last time I actually got a sweet at any Conrad, DT, or Hilton.
Jan 29, 2012, 9:03 pm
#18
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
Jan 29, 2012, 9:13 pm
#19
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
Jan 30, 2012, 3:38 am
#20
Join Date: Jul 2007
Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other
Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass
Posts: 2,472
Doubletree Club SNA
Just had my first check-in since this new benefit, at the Doubltree Club SNA. I've stayed here a lot recently (the end of last quarter) because of cheap rates, the Q4 promo, and needing to re-qualify for Diamond.
I've been checking my reservation regularly to see if there was any change in room type, nothing ever changed (I had a corner King room reserved, the same price as several other standard rooms). Tried to check-in online to see if any upgrades were being offered, got the "page unavailable" message at the link (been happening a lot lately).
When I just checked in, nothing changed, my Diamond membership was mentioned and I was thanked for my loyalty and welcomed back to the property. Received room #621, a corner King room, exactly what I booked (and a room I've had before). I didn't mention anything or ask about upgrades. It's actually a nice room with large windows facing two sides, so I'm not complaining. Just no change whatsoever from before these changes were made. And I actually received a suite upgrade once here a couple months ago! Obviously an anomaly. lol
ETA: moved this post from the rumor thread as it seems more appropriate here.
I've been checking my reservation regularly to see if there was any change in room type, nothing ever changed (I had a corner King room reserved, the same price as several other standard rooms). Tried to check-in online to see if any upgrades were being offered, got the "page unavailable" message at the link (been happening a lot lately).
When I just checked in, nothing changed, my Diamond membership was mentioned and I was thanked for my loyalty and welcomed back to the property. Received room #621, a corner King room, exactly what I booked (and a room I've had before). I didn't mention anything or ask about upgrades. It's actually a nice room with large windows facing two sides, so I'm not complaining. Just no change whatsoever from before these changes were made. And I actually received a suite upgrade once here a couple months ago! Obviously an anomaly. lol
ETA: moved this post from the rumor thread as it seems more appropriate here.
Jan 30, 2012, 10:25 am
#24
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
Interesting. The upgrade is definitely an anomalous one. Conrad SIN strictly upgrades one tier up only, meaning from Classic, to Executive. To get to Centennial, you need to book at least Executive. Trust me, I stay 30+ nights a year at that property.
I spoke to the front desk manager about the new changes and their effect at Conrad SIN last week but he was still clueless to how it will be handled. He said the program would kick in for them in Feb. only so I suspect the reason they gave you at check in is actually the truth and the upgrade was not based on the new changes.
Frankly I don't think much will change at this property as they already routinely upgrade to Suites, subject to availability (and they do sometimes get sold out of them), if Diamonds book Executive.
I spoke to the front desk manager about the new changes and their effect at Conrad SIN last week but he was still clueless to how it will be handled. He said the program would kick in for them in Feb. only so I suspect the reason they gave you at check in is actually the truth and the upgrade was not based on the new changes.
Frankly I don't think much will change at this property as they already routinely upgrade to Suites, subject to availability (and they do sometimes get sold out of them), if Diamonds book Executive.
Jan 30, 2012, 7:31 pm
#25
Join Date: Nov 2011
Posts: 109
No prob upgrade. Ask and you shall receive, on check in that is....
Jan 31, 2012, 6:25 am
#26
Join Date: Mar 2009
Location: Connecticut
Programs: Hilton Diamond, Delta Gold, Marriott Gold
Posts: 342
Had 3 different stays at Hiltons in the DFW/Arlington area last week and was 0 for 3 in upgrades. Funny thing was one hotel stated we have upgraded you to an executive level room. Funny thing was I paid for an executive room.
I give up on Hilton and upgrades, I just stand there and smile and think....boy is this process #%$&U* up.
I give up on Hilton and upgrades, I just stand there and smile and think....boy is this process #%$&U* up.
Jan 31, 2012, 8:14 am
#27
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,434
Had 3 different stays at Hiltons in the DFW/Arlington area last week and was 0 for 3 in upgrades. Funny thing was one hotel stated we have upgraded you to an executive level room. Funny thing was I paid for an executive room.
I give up on Hilton and upgrades, I just stand there and smile and think....boy is this process #%$&U* up.
I give up on Hilton and upgrades, I just stand there and smile and think....boy is this process #%$&U* up.
As for the "upgrade" to the room you booked: The GSA can only go by what is on your onscreen folio. If an agent put in "upgrade to executive room", that is what the GSA sees and will tell you. If there is no comment, there is no way for the GSA to know you were upgraded (well, they can go into the room history file and look, but that takes time to do). Are you sure the GSA said "upgraded"? If he/she looked at the room type box, they would have said executive... Perhaps you misheard. Don't dump on the GSAs - they aren't the ones who did the upgrades. The supervisors and managers do them.
Jan 31, 2012, 10:20 am
#28
Suspended
Join Date: Nov 2007
Posts: 6,189
Had 3 different stays at Hiltons in the DFW/Arlington area last week and was 0 for 3 in upgrades. Funny thing was one hotel stated we have upgraded you to an executive level room. Funny thing was I paid for an executive room.
I give up on Hilton and upgrades, I just stand there and smile and think....boy is this process #%$&U* up.
I give up on Hilton and upgrades, I just stand there and smile and think....boy is this process #%$&U* up.
I think FTers should all pleasantly ask for an upgrade to the Caligula Suite at all Hilton properties.
This silly prank might actually focus the personnel a little more on the concept of upgrades and Hilton policy by accident, if upgrades become a matter of discussion.
Jan 31, 2012, 3:09 pm
#30
Join Date: May 2006
Location: AUS
Programs: UA 1K, National Car EE, Hilton Lifetime Diamond, Marriott Platnium/Lifetime Silver
Posts: 224
Hilton Times Square New York
Did a 1 night stay there, they knew about the new policy of upgrade AND breakfast AND points, upgraded to a deluxe room (basically a better view).
Starting the 8th doing reward stays at Hilton Sydney, Hilton Cairns and Hilton Melbourne on the Park so we will see how it goes there.
Starting the 8th doing reward stays at Hilton Sydney, Hilton Cairns and Hilton Melbourne on the Park so we will see how it goes there.