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Report your Diamond Suite Upgrade success here :)

Report your Diamond Suite Upgrade success here :)

Old Jun 29, 22, 4:44 pm
  #901  
 
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 656
I have only stayed at the LXR, Conrad, and Hilton brands...I have received an upgrade to a higher room category (mostly suites) each and every time. I think the higher ranked Hilton brands do a better job of the upgrades. I've been Diamond since 2018. I have no complaints regarding getting upgraded
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Old Jun 29, 22, 4:54 pm
  #902  
 
Join Date: Feb 2022
Posts: 201
Originally Posted by Cat88L3 View Post
I have only stayed at the LXR, Conrad, and Hilton brands...I have received an upgrade to a higher room category (mostly suites) each and every time. I think the higher ranked Hilton brands do a better job of the upgrades. I've been Diamond since 2018. I have no complaints regarding getting upgraded
For me:

Waldorf every time.

Curio Collection every time.

Hilton never without having to ask.
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Old Jun 29, 22, 10:53 pm
  #903  
 
Join Date: Jan 2000
Posts: 2,857
London Bankside upgraded from a Basic Room 1 King to a 1 Bedroom Suite.
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Old Jun 30, 22, 11:20 am
  #904  
 
Join Date: Feb 2006
Location: rural Indiana - IND
Programs: DL Plat, Hilton Diamond, IHG Plat, Jelly of the Month, formerly NWA Plat (RIP)
Posts: 875
Doubletree Amsterdam Centraal Station
Booked standard award, 5th night free.
Upgraded to an 8th floor corner suite with a great city view.
(brief review of my stay in the DT Amsterdam Centraal Station thread)
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Old Jul 7, 22, 9:24 am
  #905  
 
Join Date: Aug 2018
Location: Aberdeen
Programs: Hilton Diamond, BA Exec Club Silver
Posts: 10
Currently at Hilton Dalaman Sarigerme. Booked a family swim-up room, and were upgraded to a swim-up Corner King Suite. Superb.
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Old Jul 24, 22, 1:19 pm
  #906  
CJN
 
Join Date: Jun 2022
Posts: 4
Hampton Inn & Suites New Orleans Convention Center

Booked standard king for 1 night (cash booking). Upgraded to king studio suite at desk upon check-in without having to ask.
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Old Aug 3, 22, 8:03 am
  #907  
 
Join Date: Aug 2017
Posts: 25
Waldorf Astoria Los Cabos Pedregal

Booked 2 nights using FNC and upgraded from standard to 3 bedroom villa that's 4000sf
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Old Yesterday, 4:38 pm
  #908  
 
Join Date: Dec 2020
Programs: HH Diamond
Posts: 5
A few general questions about Diamond Upgrades:
  • Do you get better results when making the request in advance? In other words, is it better to email and ask about a Diamond upgrade? Or wait until you get to the hotel and make the request in person?
  • Do you make the request for a specific room or Suite? Or just generally ask about an Upgrade?
  • Do you use other factors to push your case (anniversary, birthday, etc...)?
I've been a Diamond for awhile and have had extremely varied success with upgrades. I am going to Hilton Vallarta Riviera the end of this month for my anniversary and really hoping for an upgrade, so hoping for some best practices from some experts.

Thanks!
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Old Yesterday, 4:47 pm
  #909  
 
Join Date: Feb 2022
Posts: 201
Originally Posted by uclabruinfan View Post
A few general questions about Diamond Upgrades:
  • Do you get better results when making the request in advance? In other words, is it better to email and ask about a Diamond upgrade? Or wait until you get to the hotel and make the request in person?
  • Do you make the request for a specific room or Suite? Or just generally ask about an Upgrade?
  • Do you use other factors to push your case (anniversary, birthday, etc...)?
I've been a Diamond for awhile and have had extremely varied success with upgrades. I am going to Hilton Vallarta Riviera the end of this month for my anniversary and really hoping for an upgrade, so hoping for some best practices from some experts.

Thanks!
You should see an automatic upgrade on your reservation no later than three days prior to your stay. If not, I would call the hotel front desk (don't select "reservations" or you'll get transferred to Hilton central booking).

It's a heck of a lot harder for them to deny when you're speaking to them. I suspect calls regarding upgrades are rare, and sometimes wonder if they think their customer service may be being tested by corporate.

It won't hurt to mention your special occasion. But combine it with the fact you're a Diamond.

"Hello, I'm a Hilton Diamond member. My wife and I will be staying with you for our xxxxx on November 1st. Would an upgrade be possible? I'd appreciate anything you could do for us."

Don't bother asking for a specific room. You want them on your side and not come off as entitled. There's a lot of discretion on their part.

I would not wait to ask at the front desk unless you didn't manage to get an earlier upgrade, because if I'm staying there, I probably snapped up the upgrade you were hoping for 3 days earlier by charming the in house clerk

Last edited by Ghoulish; Yesterday at 4:54 pm
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Old Today, 2:19 am
  #910  
 
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 4,832
HILTON LONDON CANARY WHARF - booked king guest room, preupgraded and received king junior suite.
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