Report your Diamond Suite Upgrade success here :)
Jun 22, 2022, 11:24 am
#887
FlyerTalk Evangelist
Join Date: Jan 2005
Location: BWI
Programs: AA Gold, HH Diamond, National Emerald Executive, TSA Disparager Gold
Posts: 15,180
Just curious - which property chain do you guys have the most success with upgrades at?
I usually have the best luck with DT. I haven't seen much advantage to Hilton with the executive lounges being closed so I've not stayed at them.
I've also had fairly good luck even at HGI's too. One I stay at fairly often upgrades me to a junior suite if it's available.
I always ask for an upgrade in the notes when making a reservation, even when it's a not perk for that property type. Worst they can say is no. I never expect it at those properties, but it's always appreciated.
I usually have the best luck with DT. I haven't seen much advantage to Hilton with the executive lounges being closed so I've not stayed at them.
I've also had fairly good luck even at HGI's too. One I stay at fairly often upgrades me to a junior suite if it's available.
I always ask for an upgrade in the notes when making a reservation, even when it's a not perk for that property type. Worst they can say is no. I never expect it at those properties, but it's always appreciated.
Jun 22, 2022, 4:30 pm
#888
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,321
I never know if my upgrades at Doubletree West Edmonton, Alberta, Canada are because of my past loyalties but at least the first time it was because of Diamond status and it seems to be a benefit they offer unless they are booked fully. Out of dozens of stays, including the current one, I have been upgraded on all but two occasions to one of their spacious suites in the "tower". Always appreciated and love the staff.
Jun 23, 2022, 12:32 pm
#889
Join Date: Dec 2011
Location: TBD
Programs: AA since 1988 (ex-elite status); Alaska; Hilton Diamond
Posts: 497
Recent upgrades both in Canada:
Hampton Inn, Fredericton NB... won't do that again, should have downgraded. Booked queen, got king suite. It was on the 2nd floor and the elephants in the room above walked around way too much, too late and very early. Miserable.
Hilton, Saint John NB... upgrade to club floor king harborview. Nice room but the wifi didn't work (3 different devices). Nor in a different room. Worked in the hall. Also, adjoining room was noisy - MUST remember to ask for a NON-adjoining room. Very nice management though, quite apologetic.
Very different: for me best luck at Hiltons. (Exec Lounge is open at Toronto!) No luck at DTs! And usually good luck at Hamptons. But not so much at HGIs except Chicago. (Can't remember on the suites hotels ES or HS.)
Hampton Inn, Fredericton NB... won't do that again, should have downgraded. Booked queen, got king suite. It was on the 2nd floor and the elephants in the room above walked around way too much, too late and very early. Miserable.
Hilton, Saint John NB... upgrade to club floor king harborview. Nice room but the wifi didn't work (3 different devices). Nor in a different room. Worked in the hall. Also, adjoining room was noisy - MUST remember to ask for a NON-adjoining room. Very nice management though, quite apologetic.
Very different: for me best luck at Hiltons. (Exec Lounge is open at Toronto!) No luck at DTs! And usually good luck at Hamptons. But not so much at HGIs except Chicago. (Can't remember on the suites hotels ES or HS.)
Last edited by bostonoski; Jun 23, 2022 at 12:37 pm Reason: add quote reply
Jun 24, 2022, 4:03 pm
#890
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, AA Gold, HH Dia, PC Plat, ALL Sil, MR Gold
Posts: 4,550
Waldorf Astoria Chicago
Booked 3 nights in Deluxe King with Fireplace, upgraded to Corner One Bedroom Suite King Bed, which I think is a 4-category upgrade. It was a lovely suite, everything was immaculate and service was stellar. Upgrade appeared on the app the day before.
Booked 3 nights in Deluxe King with Fireplace, upgraded to Corner One Bedroom Suite King Bed, which I think is a 4-category upgrade. It was a lovely suite, everything was immaculate and service was stellar. Upgrade appeared on the app the day before.
Jun 26, 2022, 5:01 am
#892
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,581
Grand Hotel Villa Torretta, Curio Collection [Milan]
Booked King Superior.
Upgraded to King Junior Suite 2 days before arrival.
Wasn't really a suite (Junior or otherwise) just a larger room with more space I didn't use or need on this solo stay.
Upgraded to King Junior Suite 2 days before arrival.
Wasn't really a suite (Junior or otherwise) just a larger room with more space I didn't use or need on this solo stay.
Jun 26, 2022, 1:18 pm
#893
Join Date: Jan 2011
Location: BG
Programs: BAEC Silver, TK Elite, Hilton Diamond
Posts: 827
Hilton Dubai the walk
Booked entry level twin room for 2 adults and 2 kids, upgraded to 3 bedroom suite with full kitchen and dining room. Full breakfast and exec lounge extended to all guests without charge.
Booked entry level twin room for 2 adults and 2 kids, upgraded to 3 bedroom suite with full kitchen and dining room. Full breakfast and exec lounge extended to all guests without charge.
Jun 27, 2022, 8:13 am
#896
Join Date: Aug 2014
Location: Antwerpen - Belgium
Programs: HHonors Diamond, Melia Silver, NH silver, H10 Class
Posts: 658
Doubletree by Hilton Islantilla, Spain:
Booked standard twin room for 5 nights on points (67K points / 5 nights)
Pre-upgraded to deluxe king room on the day before arriving, upgraded to king one bedroom suite during check-in.
Fruit and bottle of cava in the room.
Booked standard twin room for 5 nights on points (67K points / 5 nights)
Pre-upgraded to deluxe king room on the day before arriving, upgraded to king one bedroom suite during check-in.
Fruit and bottle of cava in the room.
Jun 28, 2022, 2:22 am
#898
Join Date: Mar 2019
Location: SFO
Programs: AS MVPG 75k, Hilton Diamond, Bonvoy Plat, Kenya Airways Gold
Posts: 224
Conrad bangalore
When I was here last week for a few days I only got an executive room, but my 2 night stay this week has yielded a suite-level upgrade (both were booked as a standard king room). Front desk agent subtly implied the suite upgrade happened because they knew I was a “valued guest” who had stayed with them before
When I was here last week for a few days I only got an executive room, but my 2 night stay this week has yielded a suite-level upgrade (both were booked as a standard king room). Front desk agent subtly implied the suite upgrade happened because they knew I was a “valued guest” who had stayed with them before
Jun 29, 2022, 1:47 pm
#899
Join Date: Aug 2012
Posts: 73
you folks are getting upgrades? I've been Diamond for 5 years and I've received exactly one upgrade (even through Covid and low occupancy). Hilton announced last fall they were rolling out something to upgrade stays 72 hours pre-arrival, I've got a stay beginning tomorrow and nothing, though I can still "request an upgrade" for $xx/nt in the app. Am I doing something wrong? Bad luck of the draw?
Jun 29, 2022, 4:33 pm
#900
Suspended
Join Date: Feb 2022
Posts: 853
you folks are getting upgrades? I've been Diamond for 5 years and I've received exactly one upgrade (even through Covid and low occupancy). Hilton announced last fall they were rolling out something to upgrade stays 72 hours pre-arrival, I've got a stay beginning tomorrow and nothing, though I can still "request an upgrade" for $xx/nt in the app. Am I doing something wrong? Bad luck of the draw?
Just call the day before and say "Hi, I'm a diamond member with a reservation and I was wondering if an upgrade would be possible."
That prompt usually suffices.
Last edited by Ghoulish; Jun 29, 2022 at 4:53 pm