Report your Diamond Suite Upgrade success here :)
Oct 5, 2021, 12:35 pm
#797
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,321
Oct 6, 2021, 1:12 am
#798
Join Date: Aug 2021
Posts: 18
Hilton Kyiv, booked a King Guest Room, was upgraded to King Executive Premium
I was told that the corner room w/ panormaic view is not available for complimentary upgrade.
I was also offered a King One Bedroom Suite but because it had a much worse view and was needlessly too large (I was staying on my own), I passed.
I was told that the corner room w/ panormaic view is not available for complimentary upgrade.
I was also offered a King One Bedroom Suite but because it had a much worse view and was needlessly too large (I was staying on my own), I passed.
Oct 7, 2021, 3:03 am
#799
Join Date: Nov 2013
Location: Stockholm, Sweden
Programs: TK Elite, Hilton Diamond, BA Silver
Posts: 967
Stayed in Dubai last week. Booked 1 king bed deluxe, was upgraded to a 1 bedroom family suite in Hilton Dubai Jumeirah and booked King deluxe room and was upgraded to a Diplomat Suite in Habtoor Palace Dubai LXR Hotel 
Hilton Dubai Jumeirah
Hilton Dubai Jumeirah
Diplomat Suite, Habtoor Palace Dubai, LXR
Hilton Dubai Jumeirah
Hilton Dubai Jumeirah
Diplomat Suite, Habtoor Palace Dubai, LXR
Oct 7, 2021, 6:22 am
#800
Join Date: Sep 2012
Location: Zurich
Programs: HHonors Diamond
Posts: 449
Doubletree Trieste
Booked a standard room on points (5th night free) and was upgraded to a Junior Suite on 3rd floor, right at the hotel’s back front.
Sleeping room separated from living room by a wall leaving passageways on both side. The TV was on that wall. Oddly enough, no TV on the living room side on that wall.
The living room had a bed sofa, a small round table (which did not fit design wise) two low armchairs and a coffee table.
Bath tub and separate shower in the bathroom.
Very good sound isolation! Hardly any traffic noise audible nor indoor noise.
Sleeping room separated from living room by a wall leaving passageways on both side. The TV was on that wall. Oddly enough, no TV on the living room side on that wall.
The living room had a bed sofa, a small round table (which did not fit design wise) two low armchairs and a coffee table.
Bath tub and separate shower in the bathroom.
Very good sound isolation! Hardly any traffic noise audible nor indoor noise.
Oct 19, 2021, 1:18 pm
#801
Join Date: Oct 2015
Location: AUS
Programs: DL/HH/IHG/BW/Caesar's Diamond (Select), UA 1K, AA EXP, Marriott/MGM Gold, Hertz/Avis PC
Posts: 142
Multiple Upgrades
Hilton Mainz City Deluxe King to King Balcony (not a small balcony) sadly just a 1 category upgrade.
Waldorf Astoria Amsterdam 2 King Superior rooms to King Grand Premier with Canal View initially with one of the rooms being upgraded further to a King Junior Suite which was an incredible 6 category upgrade (100 square meter room too)
Waldorf Astoria Amsterdam 2 King Superior rooms to King Grand Premier with Canal View initially with one of the rooms being upgraded further to a King Junior Suite which was an incredible 6 category upgrade (100 square meter room too)
Oct 20, 2021, 6:08 am
#802
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,893
Hilton Budapest. Booked superior Twin, received King Danube River Suite. Amazing views and great experience at reception.
Oct 25, 2021, 1:16 pm
#803
Join Date: Apr 2010
Posts: 641
Diamond Member, currently staying at Higueron Hotel Malaga, Curio Collection by Hilton.
My original booking (for one person) was in the lowest category - King Guest Room - at the Semi-Flex Honors Rate, and even without an upgrade of any kind I was perfectly content to spend my break-from-the-cold in it (as most of my time is anyway spent under the sun by the pool).
I never received any communication from the hotel regarding an upgrade (and for that matter, communication of any kind whatsoever) and was too busy at work to bother looking into the app when the check-in notification popped up - thus finding a nice surprise waiting for me when I finally logged in in the evening: I was upgraded to King Premium Suite with Seaview!
The hotel has a lot of different accommodation types, however if you attempt a booking far away into the future when everything is available and filter out only king-bed rooms (12 types in total) by ascending price, if my original booking were to be designated Category 1 (semi-flex rate ca. €113), my upgraded suite would be Category 10 (semi-flex rate ca. €219)!
Really grateful and awesome loyalty treatment - will definitely drop a note to the manager after checkout to express my gratitude.
My original booking (for one person) was in the lowest category - King Guest Room - at the Semi-Flex Honors Rate, and even without an upgrade of any kind I was perfectly content to spend my break-from-the-cold in it (as most of my time is anyway spent under the sun by the pool).
I never received any communication from the hotel regarding an upgrade (and for that matter, communication of any kind whatsoever) and was too busy at work to bother looking into the app when the check-in notification popped up - thus finding a nice surprise waiting for me when I finally logged in in the evening: I was upgraded to King Premium Suite with Seaview!
The hotel has a lot of different accommodation types, however if you attempt a booking far away into the future when everything is available and filter out only king-bed rooms (12 types in total) by ascending price, if my original booking were to be designated Category 1 (semi-flex rate ca. €113), my upgraded suite would be Category 10 (semi-flex rate ca. €219)!
Really grateful and awesome loyalty treatment - will definitely drop a note to the manager after checkout to express my gratitude.
Oct 25, 2021, 2:41 pm
#804
Join Date: Nov 2019
Programs: BA - Bronze , IHG - Spire Ambassador, Hilton - Diamond
Posts: 133
Oct 26, 2021, 8:11 am
#805
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,893
Oct 27, 2021, 1:53 am
#806
Join Date: Apr 2011
Posts: 231
First suite upgrade for me, from probably 2 dozen stays over the years. (Exceptings stays/upgrades at chains that aren't supposed to upgrade, like hgi/ Hampton)
Conrad resort world LV. King premium base room to King cityview suite (only floor 20, though). I did also tip the check in desk $20.
1100sqft room...
Conrad resort world LV. King premium base room to King cityview suite (only floor 20, though). I did also tip the check in desk $20.
1100sqft room...
Oct 28, 2021, 5:31 am
#807
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I’m surprised that anyone gets an upgrade. I’ve been Diamond for a couple years now and have yet to receive an upgrade. Not at home, not even abroad.
Oct 28, 2021, 8:01 am
#808
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,082
Oct 28, 2021, 9:40 am
#809
Join Date: Apr 2010
Posts: 641
uxb I can only concur with what others have said - your experience seems to reflect the Hilton approach in US ...
A few years back, prior-COVID-19, when I still used to travel on business (mostly to Boston and New York), my Diamond status rarely brought me any recognition at all, let alone an upgrade beyond what I had originally booked, and moreover on multiple occasions I had to fight for my limited free breakfast benefit ... the thirst in those hotels was unreal ... (Just a note that my experience in the Caribbean has been varied - e.g. Hilton Barbados was extremely stingy while Hilton La Romana extremely generous ...)
As opposed to that, in Europe / Asia / Africa, recognition across the entire Hilton portfolio has always been excellent, staff genuinely thankful for my business, etc. - and this is where I will continue choosing to spend my holidays.
A few years back, prior-COVID-19, when I still used to travel on business (mostly to Boston and New York), my Diamond status rarely brought me any recognition at all, let alone an upgrade beyond what I had originally booked, and moreover on multiple occasions I had to fight for my limited free breakfast benefit ... the thirst in those hotels was unreal ... (Just a note that my experience in the Caribbean has been varied - e.g. Hilton Barbados was extremely stingy while Hilton La Romana extremely generous ...)
As opposed to that, in Europe / Asia / Africa, recognition across the entire Hilton portfolio has always been excellent, staff genuinely thankful for my business, etc. - and this is where I will continue choosing to spend my holidays.
Oct 28, 2021, 2:38 pm
#810
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,230
I for one am almost always upgraded in some way or another, Most of my says are NOT in the US, and I am unable to get a US Credit Card which gives status.