Report your Diamond Suite Upgrade success here :)
May 30, 2019, 11:06 am
#511
Join Date: Aug 2018
Location: Aberdeen
Programs: Hilton Diamond, BA Exec Club Silver
Posts: 12
Currently in Hilton Belfast. No upgrades showing on the app (I checked several times) so i didn't check in online. Good move- upon arrival I was upgraded to a top floor corner suite which is superb. 2 bathrooms arguably excessive!
May 30, 2019, 3:20 pm
#512
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,268
Therein lies the Crux. One can easier score a suite upgrade on a one night stay when there is little time to appreciate the benefit. When the stay is longer, suite upgrades are far less common. There are exceptions, of course, but less common in major markets. I try to stay at properties where I have built relationships, or am in the process of doing so. I find it much more lucrative fir both parties. I get the benefit, they get the business.
May 30, 2019, 5:17 pm
#513
Join Date: Dec 2009
Programs: Hilton Diamond Hyatt Globalist
Posts: 1,180
Therein lies the Crux. One can easier score a suite upgrade on a one night stay when there is little time to appreciate the benefit. When the stay is longer, suite upgrades are far less common. There are exceptions, of course, but less common in major markets. I try to stay at properties where I have built relationships, or am in the process of doing so. I find it much more lucrative fir both parties. I get the benefit, they get the business.
May 31, 2019, 9:11 am
#515
Join Date: Sep 2009
Location: Milan
Programs: BA Gold (CCR), Cartafreccia, HH Diamond, Esselunga Fidaty Gold
Posts: 442
April-May 100% upgrade rate
In April and May I had a total of 21 stays (22 nights) in a mix of business and leisure stays, and as a Diamond all of my stays were upgraded, even in properties where upgrades are not expected (Hamptons and HGI).
Here the list of the suite upgrades:
-Waldorf Astoria Ras al Khaimah: from King Classic room to Junior Suite with sea view and balcony (2 separate stays in 10 days)
-Hilton Al Hamra Golf and Beach Resort: from King Guest room to One Bedroom Suite (2 separate stays in 10 days)
-V Hotel Dubai: from Two Quuen beds Deluxe to Round Bed Valor Suite (7 class upgrade); at check-in was also offered a further upgrade to a V Suite but I denied.
-Habtoor Palace Dubai LXR: from King Deluxe to King Ambassador suite
-Conrad Dubai: from King Deluxe Skyline view to King Deluxe Corner Room Panoramic View
-Conrad Dubai: from King Deluxe Skyline view to King Deluxe Suite Lounge Access
-Hilton Dubai The Walk: from King Studio to a Three Bedroom Apartment with Sea View
-Waldorf Astoria Dubai Palm Jumeirah: from Two Quuen Beds Deluxe with Skyline View to King Deluxe Suite with Sea View
-Hilton Dubai Al habtoor City: from King Guest Room to King Junior Suite
-Conrad New York Midtown (The London NYC): from 1 Bedroom Suite to a Park View 1 Bedroom Suite (on points)
-Conrad New York Downtown: from Deluxe Suite with one king bed and sofa bed to an Hudson River View Suite one king bed (on points)
Here the list of the suite upgrades:
-Waldorf Astoria Ras al Khaimah: from King Classic room to Junior Suite with sea view and balcony (2 separate stays in 10 days)
-Hilton Al Hamra Golf and Beach Resort: from King Guest room to One Bedroom Suite (2 separate stays in 10 days)
-V Hotel Dubai: from Two Quuen beds Deluxe to Round Bed Valor Suite (7 class upgrade); at check-in was also offered a further upgrade to a V Suite but I denied.
-Habtoor Palace Dubai LXR: from King Deluxe to King Ambassador suite
-Conrad Dubai: from King Deluxe Skyline view to King Deluxe Corner Room Panoramic View
-Conrad Dubai: from King Deluxe Skyline view to King Deluxe Suite Lounge Access
-Hilton Dubai The Walk: from King Studio to a Three Bedroom Apartment with Sea View
-Waldorf Astoria Dubai Palm Jumeirah: from Two Quuen Beds Deluxe with Skyline View to King Deluxe Suite with Sea View
-Hilton Dubai Al habtoor City: from King Guest Room to King Junior Suite
-Conrad New York Midtown (The London NYC): from 1 Bedroom Suite to a Park View 1 Bedroom Suite (on points)
-Conrad New York Downtown: from Deluxe Suite with one king bed and sofa bed to an Hudson River View Suite one king bed (on points)
May 31, 2019, 5:52 pm
#516
Join Date: Oct 2014
Location: TX, USA
Programs: Bonvoy Plat, Hilton Diamond, IHG SA
Posts: 140
In April and May I had a total of 21 stays (22 nights) in a mix of business and leisure stays, and as a Diamond all of my stays were upgraded, even in properties where upgrades are not expected (Hamptons and HGI).
Here the list of the suite upgrades:
-Waldorf Astoria Ras al Khaimah: from King Classic room to Junior Suite with sea view and balcony (2 separate stays in 10 days)
-Hilton Al Hamra Golf and Beach Resort: from King Guest room to One Bedroom Suite (2 separate stays in 10 days)
-V Hotel Dubai: from Two Quuen beds Deluxe to Round Bed Valor Suite (7 class upgrade); at check-in was also offered a further upgrade to a V Suite but I denied.
-Habtoor Palace Dubai LXR: from King Deluxe to King Ambassador suite
-Conrad Dubai: from King Deluxe Skyline view to King Deluxe Corner Room Panoramic View
-Conrad Dubai: from King Deluxe Skyline view to King Deluxe Suite Lounge Access
-Hilton Dubai The Walk: from King Studio to a Three Bedroom Apartment with Sea View
-Waldorf Astoria Dubai Palm Jumeirah: from Two Quuen Beds Deluxe with Skyline View to King Deluxe Suite with Sea View
-Hilton Dubai Al habtoor City: from King Guest Room to King Junior Suite
-Conrad New York Midtown (The London NYC): from 1 Bedroom Suite to a Park View 1 Bedroom Suite (on points)
-Conrad New York Downtown: from Deluxe Suite with one king bed and sofa bed to an Hudson River View Suite one king bed (on points)
Here the list of the suite upgrades:
-Waldorf Astoria Ras al Khaimah: from King Classic room to Junior Suite with sea view and balcony (2 separate stays in 10 days)
-Hilton Al Hamra Golf and Beach Resort: from King Guest room to One Bedroom Suite (2 separate stays in 10 days)
-V Hotel Dubai: from Two Quuen beds Deluxe to Round Bed Valor Suite (7 class upgrade); at check-in was also offered a further upgrade to a V Suite but I denied.
-Habtoor Palace Dubai LXR: from King Deluxe to King Ambassador suite
-Conrad Dubai: from King Deluxe Skyline view to King Deluxe Corner Room Panoramic View
-Conrad Dubai: from King Deluxe Skyline view to King Deluxe Suite Lounge Access
-Hilton Dubai The Walk: from King Studio to a Three Bedroom Apartment with Sea View
-Waldorf Astoria Dubai Palm Jumeirah: from Two Quuen Beds Deluxe with Skyline View to King Deluxe Suite with Sea View
-Hilton Dubai Al habtoor City: from King Guest Room to King Junior Suite
-Conrad New York Midtown (The London NYC): from 1 Bedroom Suite to a Park View 1 Bedroom Suite (on points)
-Conrad New York Downtown: from Deluxe Suite with one king bed and sofa bed to an Hudson River View Suite one king bed (on points)
Jun 1, 2019, 1:55 am
#517
Join Date: Sep 2009
Location: Milan
Programs: BA Gold (CCR), Cartafreccia, HH Diamond, Esselunga Fidaty Gold
Posts: 442
Jun 1, 2019, 4:43 am
#518
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Hilton London Bankside - 3 night stay - booked base King, pre upgraded to King Suite night before with assigned room, was reassigned to even better one (top floor, corner/nice view) upon arrival. Late checkout until 2pm granted.
Hilton Cape Town City Centre - 1 night stay - booked base King, pre upgraded to 1 BR suite two nights before arrival. Saver AP rate
Hilton Cape Town City Centre - 1 night stay - booked base King, pre upgraded to 1 BR suite two nights before arrival. Saver AP rate
Jun 1, 2019, 6:00 pm
#519
Join Date: Jun 2015
Location: DXB
Programs: EK Gold, EY Gold, QR Gold, Accor Platinum, HHonors Diamond
Posts: 63
Hilton Strasbourg - booked base King room and received Room 430 ‘The Winston Churchill Suite’. Pity we ended up heading to the hotel very late after stopping by at Cologne for lunch.
Jun 1, 2019, 6:03 pm
#520
Join Date: Jun 2015
Location: DXB
Programs: EK Gold, EY Gold, QR Gold, Accor Platinum, HHonors Diamond
Posts: 63
Hilton Mainz (not the city property) booked standard King (base room) and received the newly refurbished River View Executive room. Apparently they were all out of suites on 30th night whilst celebrating the Hilton 100 anniversary.
Jun 2, 2019, 2:42 am
#521
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Wouldn't dare to say that to my wife!
Jun 2, 2019, 6:27 am
#522
Join Date: Sep 2012
Location: Zurich
Programs: HHonors Diamond
Posts: 449
Hilton Garden Inn Malpensa.
Stayed there for being in Somma Lombardo two nights. Upgraded to a One Bedroom Queen Suite with Pull-out Sofabed.
My third stay. Each time booked a Queen Room and then got upgraded pre-arrival to this sort of room. It is a modest accommodation in terms of a suite, but nevertheless, the extra space is a bonus. Plus, these suites are on the very end of each hallway.
Stayed there for being in Somma Lombardo two nights. Upgraded to a One Bedroom Queen Suite with Pull-out Sofabed.
My third stay. Each time booked a Queen Room and then got upgraded pre-arrival to this sort of room. It is a modest accommodation in terms of a suite, but nevertheless, the extra space is a bonus. Plus, these suites are on the very end of each hallway.
Jun 2, 2019, 7:22 am
#523
Join Date: May 2019
Posts: 3
To reiterate, I understand that a lot of people got preupgraded before check in.
my question was for those people who got this, did you make any pre requests whether you booked online or on phone, etc...
or just regular standard room and you guys checked before check in?
thanks if someone could answer
Jun 2, 2019, 1:04 pm
#524
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
just bumping this up.
To reiterate, I understand that a lot of people got preupgraded before check in.
my question was for those people who got this, did you make any pre requests whether you booked online or on phone, etc...
or just regular standard room and you guys checked before check in?
thanks if someone could answer
Jun 3, 2019, 8:00 am
#525
Join Date: May 2019
Posts: 3
Thanks for your reply.
Glad to know the system tries to auto upgrade diamond status members on its own.
I suppose if you’re unhappy with the upgrade they gave you at The time , you can always go ahead and speak to a manager and see if they can put you in a better room
Glad to know the system tries to auto upgrade diamond status members on its own.
I suppose if you’re unhappy with the upgrade they gave you at The time , you can always go ahead and speak to a manager and see if they can put you in a better room
I rarely request a suite upgrade as I feel it’s a little cheeky unless it’s a special occasion or it’s Hilton Canary Wharf ( suite upgrades are very common here ) and I find nearly always get preupgraded the night before or the next morning, not always to a suite but usually upgraded regardless.