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Report your Diamond Suite Upgrade success here :)

Report your Diamond Suite Upgrade success here :)

Old Aug 15, 17, 4:03 pm
  #136  
 
Join Date: Nov 2015
Location: SNA/LAX, PHL
Programs: AA Gold, AS MVP, WN A-List, Hilton Gold, Hyatt Exp, Hertz PC
Posts: 449
Originally Posted by arlflyer View Post
Hah, say that to most Golds, or to most Diamonds for that matter, who I am sure would be VERY curious to hear what properties you're staying at.
Sure. I keep a spreadsheet. Let me dig it up.
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Old Aug 15, 17, 4:22 pm
  #137  
 
Join Date: Nov 2015
Location: SNA/LAX, PHL
Programs: AA Gold, AS MVP, WN A-List, Hilton Gold, Hyatt Exp, Hertz PC
Posts: 449
Originally Posted by arlflyer View Post
Hah, say that to most Golds, or to most Diamonds for that matter, who I am sure would be VERY curious to hear what properties you're staying at.
Hilton Anaheim - No suite. Requested at CI. Front desk claims only 1-cat upgrade for Golds.
Doubletree Arlington - Suite. Requested at CI.
Hilton CVG - No suite. No request, no upgrade.
Curio Miami Beach - No suite. Requested at CI. Front desk claims rate difference has to be <$100.
Doubletree Monrovia - No suite. No request, no upgrade.
Hilton Newark - No suite. No request, no upgrade.
Hilton OKC - Suite. Upgraded before arrival.
Hampton Philadelphia - Suite. Proactively offered at CI.
Doubletree Pittsburgh - No suite. Requested at CI. Front desk claims hosting wedding party.
Hilton Richmond - Suite. 2-night stay. Requested at CI.
Doubletree Rosemead - Suite. 2-night stay. Requested at CI.
Doubletree Santa Fe - Suite. Upgraded before arrival.
Doubletree Virginia Beach - No suite. Requested at CI. Front desk claims hosting wedding party.

So it's 5/12 (42%) without the Hampton or 6/13 (46%) with. 3/7 (43%) when requested at CI.

22 stays and 27(?) nights last year. ~40k base points.

Granted the actually % could be much lower given that it's calculated on availability at CI, but still better than what I'm seeing on FT.

Last edited by jacobguo; Aug 15, 17 at 4:30 pm
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Old Aug 15, 17, 11:04 pm
  #138  
 
Join Date: Jan 2016
Location: Moscow
Programs: HH Diamond IHG Spire Accor Gold BW Diamond
Posts: 54
Originally Posted by Brandinho1 View Post
hoping one day I can only be so lucky. Out of curiosity did you stay here 1 night or multiple nights?
1 night only ((( Sat-Sun
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Old Aug 16, 17, 12:55 pm
  #139  
 
Join Date: Dec 2009
Programs: Hilton Diamond
Posts: 436
Originally Posted by jacobguo View Post
Hilton Anaheim - No suite. Requested at CI. Front desk claims only 1-cat upgrade for Golds.
Doubletree Arlington - Suite. Requested at CI.
Hilton CVG - No suite. No request, no upgrade.
Curio Miami Beach - No suite. Requested at CI. Front desk claims rate difference has to be <$100.
Doubletree Monrovia - No suite. No request, no upgrade.
Hilton Newark - No suite. No request, no upgrade.
Hilton OKC - Suite. Upgraded before arrival.
Hampton Philadelphia - Suite. Proactively offered at CI.
Doubletree Pittsburgh - No suite. Requested at CI. Front desk claims hosting wedding party.
Hilton Richmond - Suite. 2-night stay. Requested at CI.
Doubletree Rosemead - Suite. 2-night stay. Requested at CI.
Doubletree Santa Fe - Suite. Upgraded before arrival.
Doubletree Virginia Beach - No suite. Requested at CI. Front desk claims hosting wedding party.

So it's 5/12 (42%) without the Hampton or 6/13 (46%) with. 3/7 (43%) when requested at CI.

22 stays and 27(?) nights last year. ~40k base points.

Granted the actually % could be much lower given that it's calculated on availability at CI, but still better than what I'm seeing on FT.
How do you go about asking? In the US I usually get a few a year if I'm lucky and most of my stays are only 1 night on a weekend so I doubt the hotels are full. I've had good luck in Canada but not so much in Japan/Singapore/Malaysia. All but one have been upgraded before arrival.
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Old Aug 16, 17, 1:51 pm
  #140  
 
Join Date: Nov 2015
Location: SNA/LAX, PHL
Programs: AA Gold, AS MVP, WN A-List, Hilton Gold, Hyatt Exp, Hertz PC
Posts: 449
Originally Posted by sfgiants13 View Post
How do you go about asking? In the US I usually get a few a year if I'm lucky and most of my stays are only 1 night on a weekend so I doubt the hotels are full. I've had good luck in Canada but not so much in Japan/Singapore/Malaysia. All but one have been upgraded before arrival.
I just ask "are there any upgrades available" as I hand over my ID. If no suite is offered I follow up with "any suites available?" If still no I just let it go and happily check-in to the room I payed for.

Hope this doesn't come off as DYKWIA.
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Old Aug 16, 17, 3:34 pm
  #141  
 
Join Date: Feb 2013
Location: DCA
Posts: 6,396
Originally Posted by jacobguo View Post
So it's 5/12 (42%) without the Hampton or 6/13 (46%) with. 3/7 (43%) when requested at CI.
Thanks for the honest and detailed data. You must have the magic touch - I've been using the same methodology as you (almost verbatim phrasing and sequencing) as a Diamond for several years now and can count on one hand the number of U.S. property suite upgrades I've received - including at some properties you name. For example at the Hilton Richmond, I very clearly recall an interaction with an FD agent who was arguing that suites were "sold out" when they were still selling them online. This escalated to a discussion with a manager who said that they reserved suites only for "regulars" (his wording).

Whatever you're doing, keep it up!

And after this year, I'm more than likely dropping to Gold (lots of spend went to SPG), but maybe now I won't feel so bad...this reinforces that there really is no functional difference between the two.
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Old Aug 16, 17, 4:45 pm
  #142  
 
Join Date: Feb 2016
Location: EZE
Programs: UA Gold,Delta Silver Bonvoy Ambassador Elite, HH Diamond, EENational, Hyatt Explorist
Posts: 410
Originally Posted by vvn1972 View Post
1 night only ((( Sat-Sun
Yeah seems to be the common theme when those who do get upgraded to the presidential suite. Thanks.
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Old Aug 16, 17, 6:55 pm
  #143  
 
Join Date: Nov 2015
Location: SNA/LAX, PHL
Programs: AA Gold, AS MVP, WN A-List, Hilton Gold, Hyatt Exp, Hertz PC
Posts: 449
Originally Posted by arlflyer View Post
Thanks for the honest and detailed data. You must have the magic touch - I've been using the same methodology as you (almost verbatim phrasing and sequencing) as a Diamond for several years now and can count on one hand the number of U.S. property suite upgrades I've received - including at some properties you name. For example at the Hilton Richmond, I very clearly recall an interaction with an FD agent who was arguing that suites were "sold out" when they were still selling them online. This escalated to a discussion with a manager who said that they reserved suites only for "regulars" (his wording).

Whatever you're doing, keep it up!

And after this year, I'm more than likely dropping to Gold (lots of spend went to SPG), but maybe now I won't feel so bad...this reinforces that there really is no functional difference between the two.
Thanks! I'm guessing upgrades depends more on the agent you get (and their mood) than everything else. Not nessesarily a bad thing, especially for Golds, but I sure would like to see more consistency.
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Old Aug 17, 17, 4:18 am
  #144  
 
Join Date: Aug 2009
Location: Honolulu, HI
Programs: UA 1K 1MM, AA Exec Plat
Posts: 1,223
Got a wonderful suite upgrade at Conrad Bangkok during a four-day stay, two weeks ago. Excellent personnel.

On in the other hand, Hilton Singapotre was stingy as usual. Not even an upgrade to a better room.
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Old Aug 17, 17, 5:11 am
  #145  
 
Join Date: Feb 2004
Location: Chiang Mai
Programs: HH Diamond IHG Spire Amb MR Gold
Posts: 182
I stay at the Conrad Bangkok as Diamond and always get a nice suite upgrade only once in 30 plus stays i didn't and that was Christmas day last year they apologized and said that every room was booked with paid stays.
Hilton Sukhumvit i'm at about 40% upgrade to a bigger room i wouldn't call it a suite it's 2 rooms but not very big.
Doubletree Bangkok 2 stays no upgrade
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Old Aug 17, 17, 9:31 am
  #146  
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,019
Originally Posted by jacobguo View Post
I just ask "are there any upgrades available" as I hand over my ID. If no suite is offered I follow up with "any suites available?" If still no I just let it go and happily check-in to the room I payed for.

Hope this doesn't come off as DYKWIA.
OK is ...
asking once, if no upgrade at checkin, thius we can all understand,

sorry, this is a both definitely pushy + DYKWIA checkin based on your post, asking again if no upgrade is fine BUT if upgrade then to non-suite and as only a HHG you push back once again, then sorry but you being toooo pushy

Suites upgrades are not part of HH-Gold, which is what you're profile states you are.
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Old Aug 17, 17, 11:30 am
  #147  
 
Join Date: Nov 2015
Location: SNA/LAX, PHL
Programs: AA Gold, AS MVP, WN A-List, Hilton Gold, Hyatt Exp, Hertz PC
Posts: 449
Originally Posted by scubaccr View Post
OK is ...
asking once, if no upgrade at checkin, thius we can all understand,

sorry, this is a both definitely pushy + DYKWIA checkin based on your post, asking again if no upgrade is fine BUT if upgrade then to non-suite and as only a HHG you push back once again, then sorry but you being toooo pushy

Suites upgrades are not part of HH-Gold, which is what you're profile states you are.
Call me young and naive, but it definitely happens, and I won't be asking if I wasn't upgraded to a suite before CI on one of my first stays as Gold. Besides it never hurts to ask.

Last edited by jacobguo; Aug 17, 17 at 12:18 pm
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Old Aug 17, 17, 12:59 pm
  #148  
 
Join Date: Feb 2016
Location: EZE
Programs: UA Gold,Delta Silver Bonvoy Ambassador Elite, HH Diamond, EENational, Hyatt Explorist
Posts: 410
Originally Posted by jacobguo View Post
Call me young and naive, but it definitely happens, and I won't be asking if I wasn't upgraded to a suite before CI on one of my first stays as Gold. Besides it never hurts to ask.
+1 on the it never hurts to ask, because for me it is very rare I am upgraded before I check in at the FD as a Diamond. I always have the app ready if it is showing a suite that I could book in real time in case I am told they don't have any.
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Old Aug 18, 17, 1:13 pm
  #149  
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,019
Originally Posted by jacobguo View Post
Call me young and naive, but it definitely happens, and I won't be asking if I wasn't upgraded to a suite before CI on one of my first stays as Gold. Besides it never hurts to ask.
So instead of being very greatfull as an newly minted HHG for a very unexpected extra nice Suite upgrade by an hotel instead of to the expected "normal room room/exec with lounge access", you then decide you are entitled to suite upgrade on all stays, and that any HH hotel not giving you an upgrade that is not a suite-upgrade is being unfair.
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Old Aug 18, 17, 9:53 pm
  #150  
 
Join Date: Nov 2015
Location: SNA/LAX, PHL
Programs: AA Gold, AS MVP, WN A-List, Hilton Gold, Hyatt Exp, Hertz PC
Posts: 449
Originally Posted by scubaccr View Post
So instead of being very greatfull as an newly minted HHG for a very unexpected extra nice Suite upgrade by an hotel instead of to the expected "normal room room/exec with lounge access", you then decide you are entitled to suite upgrade on all stays, and that any HH hotel not giving you an upgrade that is not a suite-upgrade is being unfair.
Lol no. I never said that. You might want to retake high school English. Or it is because your fancy statuses (I hope they are not paid for by some company) clouded your eyes (and reading ability)?

If you're so upset with hotels not following rules perhaps you should tell them not to check me in in the first place since "minimum check-in age is 21".

Hope you're happy with your insults. I certainly am entertained with your butt-hurtedness.

Last edited by jacobguo; Aug 18, 17 at 10:17 pm
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