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Embassy Suites by Hilton Bogota - Rosales {COL}

Embassy Suites by Hilton Bogota - Rosales {COL}

Old Jul 27, 11, 7:46 pm
  #16  
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Just spent six nights here based in large part on SanDiego1K's recommendation, and while it's highly unlikely I'll come back to Bogota, I can definitely recommend this hotel. The staff really made the stay.

The rooms are as described above, but there are nicer and less nice rooms, both street-side and not. We were originally upgraded to a smoking room, which was the nicest room we saw (we ended up seeing five or six over two days) but we didn't want the odor. If you don't like what you're first shown, ask to move. The corner rooms seem bigger, or are just laid out better. All rooms are suites, of course.

Breakfast and happy hour are included, and both lovely. Lots of options at breakfast, and they change daily. Fresh fruit, cereals, yogurts, fairly uninteresting breads, a variety of hot meats, cold meat and cheese plate. Some traditional columbian items. There's an omelette station daily, staffed by a woman who is just amazing (have I mentioned the bulk of the staff here rocks?!) Sunday brunch is served later in the day and has even more options.

Hot chocolate is available daily in addition to coffee and tea, and there's a small chocolate fountain every day.

Happy hour includes one hot and one cold snack, different every day (some days better than others) and all you can drink booze or non-alcoholic drinks. If you want something other than alcohol, try the limonata. Limes, water, ice and sugar. Mmmm. Jorge runs that place on weekdays, and he's awesome.

Front desk staff needs special note here. Beatriz and Patricia have the best English, but the entire staff was very, very helpful. When Beatriz realized mr kk and I are foodies, and really wanted to try the local dishes, she gave excellent recommendations for local meals and restaurants ('no tourists') and even arranged for us to have a traditional breakfast tamale and hot chocolate delivered to the room on our last day so we wouldn't leave without tasting this traditional meal. She was awesome, and was assisted in her quest to get us the local food by John at the desk and the Juan the bellboy. Really great staff.

We didn't do much walking around in general, but I walked to a small grocery--excellent directions by Patricia--one afternoon and we walked down Calle 7 to look around. Not sure I'd walk anywhere in bogota at night, but no issues at all during our stay. There's a Juan Valdez coffee place across the street, and a restaurant that's well enough regarded, but we ate elsewhere.

We used hotel cars (rather than taxis) for our shopping, etc. It's about $10 an hour for a car and driver. Get the guy's number and if you're finished early, he'll come get you. No tip required, but we tended to give a bit on top. You can pay the driver directly and avoid the 16% VAT, or pay the hotel and get Hilton points.

Issues--mr kk left his shoes in one of our previous rooms, and they were not found (or at least, not turned in) by the housekeeping staff. That's too bad. Also, the mini bar person disregarded the 'do not disturb' when she came in to check the minibar, which is a particular peeve of mine.

Lastly, upon checkout, there's a 10,000 COP 'insurance' fee (a little over $5.50 at todays exchange rate) which I found annoying. There is heavy security EVERYWHERE in Bogota, which may be the reason for this.

A general note about Bogota--this ain't Mexico. We're seasoned travelers, and were surprised by how little English is spoken here. If you're counting on being able to communicate with people, best bring your Spanish.
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Old Jul 28, 11, 9:38 am
  #17  
 
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Good report, karenkay. Just curious if you remember the names and addresses of any of the restaurants you visited? Always looking for good restaurant recommendations.

As foodies, I hope that the hotel staff pointed you in the direction of Leo Cocina y Cava in La Macarena.

It will be interesting to see what happens to the Embassy Suites once the new Hilton opens later this year. Hilton will also be located on la Septima. Personally I've become a big fan of the Sofitel but as an HH guy would have to consider the Hilton once it opens. I always ruled out the ES due to the lack of air conditioning.
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Old Jul 30, 11, 1:35 pm
  #18  
 
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We ate at Casa Vieja across the stree from the ES...very wonderful food.

We had a great eperience on points at the ES Rosales over Easter. It was my husband, MIL, child and toddler. I had incorrectly assumed the sofa was a sofa-bed, but it wasn't. The staff quickly brought in a portable bed for my MIL, my 4yo got the couch and my toddler a pack-n-play. The staff made up and turned down the pack-n-play bed linens like they did every other bed and arranged the kids toys/stuffed animals every night.

When we were checking in, my toddler was wailing from a disturbed nap. THe nice folks at the front desk rushed up with a cup of warm milk in a kids cup for him while I was checking in.

Truthfully, I never noticed air conditioning, but it was so consistently nice I never needed it.

The tub was huge.

We rented a car (to guarentee carseat availability) and parked for free in the underground garage...parking spots were a tight fit but we just got everyone out of the car first before backing in.

The kids were very welcomed at the hotel and treated like visiting royalty at breakfast. They even had kid-friendly plates and cups available. Room service was quick and really good.

One of the things I miss when in Bogota is the lack of green vegetables; ES caters to Americans (lots of US Embassy folks stay there) so the room service menu had some nice large green salads on the menu.

Easter is the rainy season in Bogota, lots of people are on vacation, and the streets are less crowded...a bonus for us since we were visiting extended family but a caution for those primarily wanting to see tourist sites.
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Old Dec 4, 11, 12:37 pm
  #19  
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bogota-rosales photo review

here some pics of a recent stay in the embassy suites bogota-rosales.

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Old Jun 23, 15, 6:59 am
  #20  
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Just did a quick one night stay.

I love the location of this property. It's surrounded by restaurants and cafes. Had a great steak dinner for $40 US at Harry's Bar just up the block. And there's a super nice Juan Valdez right across the street.

The rooms are dated (carpet especially looking worn) but very spacious. Bed was comfortable. I had a room with the "salon" in front and the bedroom in back; think this may be a preferred lay-out (as opposed to side by side) as there's a fair bit of noise from the central atrium.

Free wifi was surprisingly decent at over 3 mbs download.

Service was really really good. Front desk agents were extremely gracious and competent (and spoke English well without being obnoxious about it). Agent noted at check-in that I had an "R" stamp on my visa and was thus exempt from IVA. Really appreciated this, as I hate battling at check-out to make them remove that from the bill (and note that they won't take it off at the Hilton).

This is IMO a much more appealing property than the nearby Hilton (which has the absolute worst and nastiest staff of any hotel I've ever stayed at in Colombia).
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Old Jun 23, 15, 8:04 am
  #21  
 
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Interested in your comment on the Hilton. I have stayed there 3 x and always found the staff excellent. But it has been 18 months since my last visit.
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Old Jun 23, 15, 5:11 pm
  #22  
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Originally Posted by kapkap46 View Post
Interested in your comment on the Hilton. I have stayed there 3 x and always found the staff excellent. But it has been 18 months since my last visit.
My stay was at least that long ago and I won't go back.

I found the staff in general not very pleasant by Colombia standards and had a huge argument with the clerk on check-out about IVA and being charged for a bottle of water that should have been free (silver at the time). She refused to waive IVA or the water charge and was not nice about it at all.

I also disliked the room layout and the way the lobby feels like it's in the middle of Septima.
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Old Jun 25, 15, 6:31 am
  #23  
 
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Originally Posted by Kacee View Post
My stay was at least that long ago and I won't go back.

I found the staff in general not very pleasant by Colombia standards and had a huge argument with the clerk on check-out about IVA and being charged for a bottle of water that should have been free (silver at the time). She refused to waive IVA or the water charge and was not nice about it at all.

I also disliked the room layout and the way the lobby feels like it's in the middle of Septima.
Certainly a different experience! I agree the room layout is a bit weird and although I have not stayed at Embassy, I believe their location is a couple blocks better for Restaurants etc.

Guess the reason I never choose it was the many comments about it being old and tired.
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Old Jun 25, 15, 9:02 am
  #24  
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Originally Posted by kapkap46 View Post
Guess the reason I never choose it was the many comments about it being old and tired.
It's definitely a little tired. The location, staff, and spaciousness of rooms are much better though.

In this area, my ranking is JW>ES>>>>>>>>>Hilton. If you can get a cheap weekend rate at the JW, that is an awfully nice hotel.
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Old Sep 18, 17, 3:24 pm
  #25  
 
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Any thoughts on the Embassy Suites vs either of the two Doubletrees?
I'm looking at $84/nt for the DT Parque 93, $65/nt for the DT Calle 100, and $94 for the ES.
Thanks!
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Old Jul 26, 19, 8:22 pm
  #26  
 
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Has no one been at the ES in almost two years? Its on our short list for a September trip.
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