[email protected]
Sep 5, 2001, 12:21 pm
#76
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
Also just workerd for me. Got a phone call (not just return email) within 24 hours from Kristy Hall about a Diamond Status issue. This was after waiting for a response for two weeks (never received)through the "regular" hilton.com customer email system.
At first I thought the flyertalk email address recently set up was just a way for Hilton to get all their problems off a bulletin board into a private channel, but this enhancement does have real value.
At first I thought the flyertalk email address recently set up was just a way for Hilton to get all their problems off a bulletin board into a private channel, but this enhancement does have real value.
Sep 5, 2001, 3:17 pm
#77
Join Date: Jul 2001
Location: Back to Florida...... bye London
Programs: Hilton, AA,, Delta
Posts: 5,149
Thanks Hilton
I just had to say thanks to Hilton in public.
The new e-mail for flyertalk was a real help while we were in London. An e-mail with a query resulted in honors contacting the hotel directly and resolving the issue within one day. Thanks Soolin (this is the way the hotel spelled your name so hope it is right) at Hilton.
Just used the new Diamond desk phone number and couldn't be happier. I was booking a room at the Doubletree Walt Disney World and was trying to find out how to book for three adults but getting the perk of spouse stays free. There is a different rate depending on number of people on the website. Called the Diamond desk, explained the situation and the room was booked by the Diamond desk at the two person rate for three people. Took less than 5 min and there should be no problem at check-in about having an "extra" person.
Way to go HiltonHHonors and Adam Burke!
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What do you mean you flew LowCost Airlines just because it was cheaper and a direct flight? What about the MILES?
The new e-mail for flyertalk was a real help while we were in London. An e-mail with a query resulted in honors contacting the hotel directly and resolving the issue within one day. Thanks Soolin (this is the way the hotel spelled your name so hope it is right) at Hilton.
Just used the new Diamond desk phone number and couldn't be happier. I was booking a room at the Doubletree Walt Disney World and was trying to find out how to book for three adults but getting the perk of spouse stays free. There is a different rate depending on number of people on the website. Called the Diamond desk, explained the situation and the room was booked by the Diamond desk at the two person rate for three people. Took less than 5 min and there should be no problem at check-in about having an "extra" person.
Way to go HiltonHHonors and Adam Burke!
------------------
What do you mean you flew LowCost Airlines just because it was cheaper and a direct flight? What about the MILES?
Sep 7, 2001, 10:50 am
#81
Join Date: May 2001
Location: IAH, CO Plat, HH Gold, SPG Gold
Posts: 15
Adam,
I am relinquishing my lurker status to let you know that I have had some ongoing account problems that were immediately researched and addressed by the new FlyerTalk/Hilton email address.
Thanks for this wonderful improvement!
I am relinquishing my lurker status to let you know that I have had some ongoing account problems that were immediately researched and addressed by the new FlyerTalk/Hilton email address.
Thanks for this wonderful improvement!
Sep 7, 2001, 5:51 pm
#82
Original Member
Join Date: May 1998
Location: Escondido CA USA
Programs: AS, UA, HY, Hil, Merr
Posts: 3,207
Welcome PB. Now that you have broken your vow of silence, you can feel free to chime in.
Remember it is better to give than receive. Lurking is fine, but you may wish to give something back now and again. Perhaps you can help someone with a Hilton location question?
Remember it is better to give than receive. Lurking is fine, but you may wish to give something back now and again. Perhaps you can help someone with a Hilton location question?
Sep 7, 2001, 7:21 pm
#83
Join Date: Apr 2000
Location: Long Island, NY
Programs: CoFounder and Chairman, FFOCUS (Frequent Flyers Organized and concerned about Unacceptable Service.
Posts: 1,341
I have to say again--Kudos to Adam and his team!! I had a problem with a missing stay and some issues with checkin staff at a couple of properties. I had an answer from Kristy the same day!!!!!!!!
Way to go folks! Keep up the good work!
Regards
Art at ISP
Way to go folks! Keep up the good work!
Regards
Art at ISP
Sep 10, 2001, 4:59 pm
#84
Join Date: Jun 2001
Posts: 21
What happen to [email protected], it is now a hotel locator page plus all other items. The CONTRACT US at the top of the page is the old Hilton e-mail address. When we used it before it was an drop down e-mail address. Are we doing something wrong?
Sep 10, 2001, 5:30 pm
#85
Join Date: Jul 2001
Location: Chicago, IL - AA PLT
Posts: 973
Not sure what "page" you're talking about, but [email protected] is an email address. Enter it in your email program, write your message, and send it. No web browser needed.
Sep 11, 2001, 9:07 am
#89
Join Date: Feb 2001
Location: NRT/SJC/SFO
Posts: 526
I sent an email with several questions to [email protected] on Aug 31 morning, and another email on Sep 8 evening -- so far no reply has reached.
How long can I expect emails would take to be answered?
I'm wondering if I should send the same emails to the regular address or not.
How long can I expect emails would take to be answered?
I'm wondering if I should send the same emails to the regular address or not.
Sep 11, 2001, 6:34 pm
#90
Join Date: May 2001
Location: IAH, CO Plat, HH Gold, SPG Gold
Posts: 15
I've had best success sending a different email per problem or stay. I have received responses within a day or two. Might have to do with how much a rep. can accomplish or research in a work shift.