[email protected]

Old Aug 10, 2001, 8:57 am
  #31  
 
Join Date: Dec 2000
Posts: 244
Thanks Adam

also Hilton should note that the reason that I started staying (in big numbers of nights) again with Hilton was this board. Now approaching Diamond.
200 ngts/ 200 legs/year is offline  
Old Aug 10, 2001, 9:19 am
  #32  
 
Join Date: Jan 2001
Location: Denver
Posts: 193
I've already got a great story due to using the email address Adam's provided for us Flyertalk members.

I was having problems getting 7000 Mypoints to transfer to Hilton and was wanting to use them next week in Denver.

After emailing Hilton about the problem and asking them what they could do to expedite the transfer, I received an email stating that they would credit 7000 Hilton points to my account for my immediate use and would contact Mypoints regarding the issue.

Now THAT is what I call outstanding service. Customers don't get such wonderful treatment as often anymore.
mrthrifty is offline  
Old Aug 10, 2001, 9:35 am
  #33  
 
Join Date: Jul 1999
Location: SEA
Posts: 3,178
Let me tag onto the post by mrthrifty above....

I documented on 2 other threads the problem I've had with the BY2TM/EWRDC promos & whether I should be Gold until 4/03 or not.
After seeing this thread I sent an e-mail and got the following response in LESS THAN 8 HOURS.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Dear Mr. Shadow

The expiration dates are generally determined based on the upgrade code placed
on your account and the time of year the upgrade occurs. This may be linked to
those who were initially issued Gold cards with the 2003 expiration date.

In any event, you are well on your way already this year with 9 stays 23 nights,
therefore, I have overridden your 2002 Gold VIP tier expiration date to reflect
an expiration of 4/2003. You will receive an updated membership card in 7-10
business days.

Best regards,

Kristy Hall
Assistant Director, Program Operations
Hilton HHonors Worldwide</font>
I can only say again...thank you Adam Burke!
shadow is offline  
Old Aug 10, 2001, 9:56 am
  #34  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Location: West Seattle, WA
Posts: 10,469
well... just to add another thanks to Adam and the whole HHonors staff.
chexfan is offline  
Old Aug 10, 2001, 10:08 am
  #35  
PG
FlyerTalk Evangelist
 
Join Date: Nov 1999
Location: IAD
Programs: AA Lifetime Platinum
Posts: 27,067
Thanks Adam.
PG is offline  
Old Aug 10, 2001, 11:34 am
  #36  
Original Member
 
Join Date: May 1998
Location: Rochester, NY USA
Programs: Hilton - Diamond, IHG - Platinum
Posts: 1,420
Adam - thank you very much, for this, for past help from many of us.

Shadow - I did not get a response similar to yours - mine was - well you seem to be on your way, but if you don't qualify write us again later in the year and we will then consider weather to extend you to April 2003 or not.
Larrude is offline  
Old Aug 10, 2001, 12:22 pm
  #37  
 
Join Date: Jul 2001
Location: Back to Florida...... bye London
Programs: Hilton, AA,, Delta
Posts: 5,140
Thanks Adam
MoreMilesPlease is offline  
Old Aug 10, 2001, 12:46 pm
  #38  
 
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Plat, SPG Gold, Hilton Gold, Hertz #1 Gold, IC Ambassador, Avis Chairman's
Posts: 7,445
I e-mailed Adam yesterday morning, got a reply back from him at 8PM last night! This type of attention to customer service is keeping me at Hilton, plus a special e-mail address for us FlyerTalk folks. WOW! Kudos to you and the rest of your staff.

Just to add, Adam called me today and got everything straightened out with a problem I was facing. He told me it would be resolved today, and it is! Thanks Adam!!

[This message has been edited by thezipper (edited 08-13-2001).]
thezipper is offline  
Old Aug 10, 2001, 2:20 pm
  #39  
 
Join Date: Aug 2000
Location: Some where in the Mountains
Posts: 5,289
For those of us fortunate to have found or been steered to FlyerTalk and to have an individual such as Adam looking after us is wonderful!

Thanks Adam!
toadman is offline  
Old Aug 10, 2001, 7:04 pm
  #40  
FlyerTalk Evangelist
 
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
Thank You Adam! Hopefully if my future stays at Hilton and it's affiliated properties, and the timely and accurate posting of my points to my HHonors account, continue to be as good as they have been for me in the past, I will never find myself needing to use that E-Mail address!

But glad it's there "just in case" and it's presence indicates you and your company's commitment to fine Customer Service!
PremEx is offline  
Old Aug 10, 2001, 8:39 pm
  #41  
 
Join Date: Apr 2001
Location: Lawrenceville, GA
Posts: 30
This is a fine example of top shelf customer service.

Way to go!!!
Bjaj1 is offline  
Old Aug 10, 2001, 11:27 pm
  #42  
 
Join Date: Mar 2001
Location: Tejas, I just can't get away from the place
Programs: Exxon Mobil Supertanker, WN Double Peanut, Accor Golden Cockroach
Posts: 8,350
I just hope other companies we use and talk about on FT use this as a model of good customer service.

Thanks Adam!
boilermaker is offline  
Old Aug 13, 2001, 6:22 am
  #43  
 
Join Date: Jun 2001
Location: MN
Posts: 688
Adam,

DITTO, DITTO, DITTO, DITTO.

Thanks,

Gwen
ges123 is offline  
Old Aug 13, 2001, 1:59 pm
  #44  
Commander Catcop
 
Join Date: May 1998
Posts: 10,259
Four PAWS UP Adam!

I hope you are not overwhelmed with requests, but thanks again for everything!

Catman is offline  
Old Aug 13, 2001, 2:35 pm
  #45  
 
Join Date: Jun 2000
Location: YYZ
Programs: AC, AA, UA, BA, Hilton
Posts: 2,907
Adam,

Thank You!! Another fine commitment to good customer service.

bj-21.

------------------
'Tis better to have played and won, then never to have played at all.
blackjack-21 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.