Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Hilton London Gatwick Airport {GBR}

Hilton London Gatwick Airport {GBR}

Reply

Old Mar 16, 16, 8:02 am
  #211  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 13,301
I booked a prepaid rate of 66 quid, non refundable. I am a Diamond not sure if it matters to the hotel, booked the cheapest room.

I hope we will not have any issues.
djjaguar64 is offline  
Reply With Quote
Old Mar 16, 16, 8:24 am
  #212  
 
Join Date: Dec 2014
Location: London
Programs: BAEC Silver, HH Diamond, Avis President's Club
Posts: 1,152
Originally Posted by djjaguar64 View Post
I booked a prepaid rate of 66 quid, non refundable. I am a Diamond not sure if it matters to the hotel, booked the cheapest room.

I hope we will not have any issues.
You should get upgraded in advance and can OLCI to choose a room - worth doing if you're fussy like me

Head straight to the Exec lounge to check-in/out and pretend that the rest of the hotel doesn't exist - you'll then think of it as a really genuinely good deal for an on-site airport hotel.
Foltan is offline  
Reply With Quote
Old Mar 16, 16, 11:03 am
  #213  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 13,301
Originally Posted by Foltan View Post
You should get upgraded in advance and can OLCI to choose a room - worth doing if you're fussy like me

Head straight to the Exec lounge to check-in/out and pretend that the rest of the hotel doesn't exist - you'll then think of it as a really genuinely good deal for an on-site airport hotel.
Hi, thats great info. We will have luggage so what floor is the exc lounge on? And since this is my first time as a Hilton Diamond, does the upgrade option change a day before check in. I mean now it says you can pay 24 quid and upgrade, but a day before check in it may be complimentary?

Last edited by djjaguar64; Mar 16, 16 at 11:15 am
djjaguar64 is offline  
Reply With Quote
Old Mar 16, 16, 11:15 am
  #214  
 
Join Date: Nov 2014
Location: NYC
Programs: OW Emerald
Posts: 246
Originally Posted by lifetimeblue View Post
Oh dear... I've booked here in two weeks as we have a late night flight into Gatwick.

Did you encountered other issues?
The main issue seemed to be that no one, but no one ever answered the phone! This necessitated two tortuous walks by me back from airside meetings to the hotel to communicate simple instructions. One of these instructions was to make sure they gave my husband a key. An instruction that was totally ignored. The room was fine - more than acceptable - just a long walk from reception. Perhaps the hotel can be summed up by one incident - on arrival I joined the HHonors queue for check in thus bypassing the regular queue. An elderly leisure suit wearing man immediately called me out saying "didn't you notice this is the queue". I politely indicated the hhonors signs but he continued to rant. Absolutely not the hotels fault and I don't hold it against them (except perhaps for a lack of clear signs - regulars know what the carpets and desk top hhonors log signs mean but the average joe doesn't). I reached out this morning to the hotel GM and have a call scheduled for tomorrow so I shall update if I learn anything further. In the interests of fairness hotel senior management seem on the ball even if their team don't.
sebastiansw3 is offline  
Reply With Quote
Old Mar 16, 16, 12:13 pm
  #215  
 
Join Date: May 2005
Posts: 3,143
Originally Posted by sebastiansw3 View Post
The main issue seemed to be that no one, but no one ever answered the phone! This necessitated two tortuous walks by me back from airside meetings to the hotel to communicate simple instructions. One of these instructions was to make sure they gave my husband a key. An instruction that was totally ignored. The room was fine - more than acceptable - just a long walk from reception. Perhaps the hotel can be summed up by one incident - on arrival I joined the HHonors queue for check in thus bypassing the regular queue. An elderly leisure suit wearing man immediately called me out saying "didn't you notice this is the queue". I politely indicated the hhonors signs but he continued to rant. Absolutely not the hotels fault and I don't hold it against them (except perhaps for a lack of clear signs - regulars know what the carpets and desk top hhonors log signs mean but the average joe doesn't). I reached out this morning to the hotel GM and have a call scheduled for tomorrow so I shall update if I learn anything further. In the interests of fairness hotel senior management seem on the ball even if their team don't.
Perhaps try a Hampton Inn next time?
smmrfld is online now  
Reply With Quote
Old Mar 19, 16, 7:39 am
  #216  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 13,301
Wrote the GM and he responded that they will take care of me!
djjaguar64 is offline  
Reply With Quote
Old Mar 21, 16, 2:19 pm
  #217  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 13,301
Checked my reservation @the hotel and now upgraded to Double Executive room. Wow! Amazing
djjaguar64 is offline  
Reply With Quote
Old Mar 24, 16, 3:36 am
  #218  
 
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Gold BA - Blue
Posts: 361
Booked in here tomorrow nights.
Booked a Double Deluxe in the flash sale (around 69).
Pre upgraded to Double Executive, so have checked in.

Interested to see what it is like, so very mixed reviews on here and elsewhere!
lifetimeblue is offline  
Reply With Quote
Old Mar 24, 16, 5:54 am
  #219  
cjd
 
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,119
Originally Posted by lifetimeblue View Post
Booked in here tomorrow nights.
Booked a Double Deluxe in the flash sale (around 69).
Pre upgraded to Double Executive, so have checked in.

Interested to see what it is like, so very mixed reviews on here and elsewhere!
Have stayed there several times and always been upgraded to an Executive room. These have always been in the newer wing, not far from the Executive lounge. Although a long walk from the main reception area, this has never bothered us. The rooms are small but quite new and pleasant. We always take the long hike to have breakfast in the main restaurant. We have occasionally left our car in the car park adjacent to the hotel and it has good security there.
cjd is offline  
Reply With Quote
Old Mar 30, 16, 5:33 pm
  #220  
 
Join Date: Nov 2014
Location: London
Programs: LeClub Accor Platinum, HH Diamond, Carlson Gold, IHG Gold, SPG/Marriott Gold, Shangri La Jade
Posts: 212
Originally Posted by djjaguar64 View Post
Hi, thats great info. We will have luggage so what floor is the exc lounge on? And since this is my first time as a Hilton Diamond, does the upgrade option change a day before check in. I mean now it says you can pay 24 quid and upgrade, but a day before check in it may be complimentary?
could be. alternatively they will upgrade you for free when you arrive.
sarahluv is offline  
Reply With Quote
Old Apr 7, 16, 8:46 am
  #221  
 
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Gold BA - Blue
Posts: 361
Quick review below from a stay here a week or so ago.

Visited Hilton London Bankside the following day... what a fantastic hotel that was, will try and get photos up from there soon.

The Hotel

Hilton London Gatwick Airport is a 821 room hotel located within the ground of London Gatwick airport.

The hotel is very large and feels so from the moment you walk in. It compromises of the original part of the building which includes reception, the lobby, the restaurants and bars, a small gym, executive lounge and the majority of the rooms. The original part of the hotel is getting on age wise, that is very apparent from the moment you see the building as well as the interior when you enter. The lobby/atrium area is nice enough, but the corridors, lifts and other common areas of the original building are generally looking very dull, dingy and in need of a refurb.

There is a also a newer extension which has been added to the hotel which is where all of the executive rooms are located. It is in better condition and feels much lighter and fresher than the original building.

Location



The hotel is located within the grounds of London Gatwick Airport and is situated across from the airport’s south terminal building.

The hotel is connected directly to the south terminal via a fairly convoluted route through a couple of long passageways, lifts, the short stay car park and then another dull and very dingy passageway until you eventually reach the hotels reception/lobby area. Rather bizarrely your first impression of this Hilton hotel as you enter via this entrance is a Costa Coffee.

Despite the hotel being located at the South Terminal, it is easy enough to get to Gatwick’s North Terminal using the free shuttle train which you can access using the same covered walkway from the hotel. The train only takes a couple of minutes and you will be in the north terminal.

Checkin



Reception is located in the main lobby of the hotel. The reception area is large, and generally busy. When we arrived at around 6.30PM the checkin desk was heaving, with each desk having a queue of 2 or 3 people waiting to be seen despite there being several desks open. Knowing I had been pre upgraded to an Executive Room we headed up to the lounge to checkin instead of waiting in the queues at the main reception.

After the walk up to the lounge (which is thankfully well signposted) we were able to checkin there without issue or having to queue. The agent checking us in was lovely and very welcoming. I had actually checked in online, so we were just picking up the keys. We were thanked for being HHonors Gold members, told about the hotel facilities and breakfast times and were informed we could have breakfast in the lounge or in the restaurant. We were checkin in and had a complimentary drink in our hands within minutes of arriving in the lounge.

Room


(You can see more images on my blog by clicking here: http://offonone.co.uk/2016/04/hilton...irport-review/ )

Our room was on the top floor of the new wing of the hotel, one room away from being at the end of the corridor. It was quite a long walk from reception up battered/bruised lifts in the main building and along what felt like endless corridors.

The room was a good size, with a double bed (they only have king beds in their suites I believe). There was the usual amenities in the room, including a safe, TV (the reception on which was dreadful, see photo), tea/coffee making facilities and mini bar. There was also a decent sized desk. There were hardly any sockets, particularly near the bed which is a bug bear of mine since we all now have phones/tables/laptops to charge.



If you have ever stayed in Hilton Newcastle Gateshead, the Executive rooms in Hilton Gatwick will be very familiar to you. They have the same 10+ year old furniture/fittings which have seen better days, the carpets covered in stains, the noisy and not overly effective air con. It was passable, but nothing more and certainly didn’t have an ‘Executive’ feel about it. It could do with a freshen up. These rooms are apparently the better ones in the hotel, with the rooms in the original part being even more outdated than this. I can’t confirm this personally as I’ve only ever stayed in the new wing’s Executive rooms, but it would make sense having seen other parts of the main building which looks fairly poor.

I can’t say I noticed any aircraft noise, despite us being at the runway end of the building so the sound insulation must be pretty good. If you were right up at the window you did hear the odd rumble. You could see planes take off and land from our room just which was pretty cool.

Bathroom



The bathroom was a decent size with a separate bath and shower. It was in reasonable condition and clean.

The toiletries on offer are the usual Hilton Peter Thomas Roth offerings. The moisturiser was absent though, which you would normally get.

The shower had good pressure, but did flood slightly. The bathroom also got extremely steamy likely because the ventilation seemed to be blocked.

The bathroom does have a built in speaker in the roof which I presume when the place was initially built was linked to the TV. It didn’t work when we were there, the cable for it was just discarded on the floor behind the TV.

Breakfast

Breakfast is served in the Garden Restaurant which is downstairs from the reception area from 5:30am to 10:30am each morning.

We were asked for our room number and seated, hot drinks orders were taken and arrived promptly. The buffet selection was fairly extensive with the usual Hilton Breakfast hot and continental options. Most of it looked good, although some of the hot items didn’t look the freshest, with the scrambled eggs for example being way past their best to the point where I wouldn’t touch them. One of the sausages I had was also undercooked. Their fruit selection was decent and quite fresh. I do like the new Nutella Muffins that are appearing in more and more Hilton’s in the UK, including this one.

The Garden Restaurant itself felt fairly tired and could do with a freshen up, and a good clean in places. The view from the restaurant is out onto what looks like an unused, fairly sad looking internal courtyard that again could do with some love and attention.

Bars & Restaurants

We didn’t eat in the hotel on this occasion, so I can’t comment of the food or service directly. We did stop in at the hotel’s Amy’s Bar which is located in the middle of the reception/atrium area for a night cap which was fine, the drinks were fairly pricey though.

There are two restaurants to choose from, along with two bars should you wish to eat in the hotel. You can view the menus for them on the hotel’s website: http://www3.hilton.com/en/hotels/uni...ing/index.html

The Garden Restaurant offers a buffet option, Amy’s Restaurant seems to be more la carte. As with the drinks prices in this hotel, the food pricing seems fair steep to me given the surroundings, with the cheapest starter at Amy’s restaurant being 9 for a bowl of soup as an example.

Parking

We flew into Gatwick Airport from Edinburgh, so didn’t have a car to park.

The hotel is attached by a covered walkway to Gatwick Airport’s short stay car park, so there is ample and easily accessible parking.
The hotel’s website advises they offer self parking at 34.50 for 24hrs which seems fairly steep, but in saying that I’m not an expert on airport parking prices at Gatwick Airport, that might be the norm.

HHonors Benefits

HHonors benefits offered were the standard Hilton options, for HHonors Gold card holders:
  • A choice of either 1,000 bonus points, or a free continental breakfast. I have this set to free breakfast on my account which we were offered either in the executive lounge, or in the Garden Restaurant downstairs. We were granted a full breakfast in the Garden Restaurant, rather than just the continental option.
  • We were granted a 1 category room upgrade from Deluxe room to Executive room.
  • We were proactively offered late checkout during checkin (which I’ve never encountered being proactively offered before) which I took advantage of until 1pm.
  • Free WiFi, I think we actually received a code for the premium option but it is always hard to tell.
  • 2 x bottles of water were waiting for us in our room.
  • We were offered a newspaper delivered free of charge, but declined.

Executive Lounge



The Executive Lounge in this property is located on the 4th floor of the main building, right at the end of the corridor just before the bridge over to the new extension of the hotel (where the executive rooms are located) which makes it a reasonably long walk from reception.

The lounge is open from 6am-11pm each day. It is a fairly large L shaped room with a reception area offering checkin and checkout services, toilets with shower facilities, a computer bank with printing for guest use and fairly typical Hilton executive lounge food and drink offerings. On entering you are asked your room number and name as there is no key card entry. There is a neat tropical fish tank mounted in the wall which you can also see from the corridor.

Executive Lounge Opening Times
Note these times were correct at time of this visit, but may change in the future.
  • Breakfast: 6am-10.30am
  • Afternoon Tea: 2pm-5.30pm
  • Evening Drinks & Snacks: 6.30pm-8.30pm



We missed breakfast and afternoon tea in the lounge, but did make it in latterly for their evening drinks and snacks service. There was a decent selection alcoholic drinks including red, rose & white wine, fizz and a number of spirits including gin, vodka, whisky and one or two other spirits. There was also a reasonable selection of food including cold cuts, pasta and salad. The hot options were chicken wings which weren’t bad and onion bhajis which I didn’t rate that much as inside they were just loosely flavoured mush.

I found the executive lounge to be overall quite good with decent food and drink offerings and very helpful/friendly staff. I’m not sure if it was just on our visit, but the lighting was a bit stark and reminded me of a doctor’s waiting room which didn’t create the most relaxing atmosphere.

Conclusion

The hotel is good for a one night stopover before or after a flight from London Gatwick Airport. I wouldn’t want to stay much longer than one or two nights here though. If you are flying out from the north terminal it might be worth looking at the newer Hampton by Hilton which opened there a few years ago and is directly attached to the north terminal building, although the price at the Hampton is often very similar to the Hilton. If the Hilton was the same or similar price to the Hampton I would probably choose the Hilton over the Hampton due to the better breakfast and Executive Lounge.

For the price I paid, I was overall happy with what I received and felt I was treated well as an HHonors Gold member. I think you would have a very different experience if you end up in one of the older rooms in the original part of the hotel without lounge access for checkin/checkout. If you don’t have status with Hilton, I would recommend booking at Executive Room as I think it will be worth the extra in this case.

You can get more info and full size images on my blog by clicking on the this link: http://offonone.co.uk/2016/04/hilton...irport-review/
lifetimeblue is offline  
Reply With Quote
Old Apr 7, 16, 9:54 am
  #222  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 13,301
What a lovely review, thanks. We will be there April 30 for one night, arriving at 7:30pm. Already upgraded to the executive room. I have a question. In the morning we need to take the Bus to Heathrow from the airport, how far is that from the hotel?
djjaguar64 is offline  
Reply With Quote
Old Apr 7, 16, 5:22 pm
  #223  
 
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 889
The hotel is good at upgrading to executive level. It is my preferred hotel at Gatwick.

Sorry upthread about the hhonors queue rant. It seems to be a bit of a UK thing, it does need a member of Staff to explain, or be more clearly signposted/ explained. I have had a few awkward check ins- not the hotel fault- I understand people who have waited ages to check in, but also it is a much appreciated perk when it works.
Skimanant is offline  
Reply With Quote
Old Apr 8, 16, 3:10 am
  #224  
 
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Gold BA - Blue
Posts: 361
Originally Posted by djjaguar64 View Post
What a lovely review, thanks. We will be there April 30 for one night, arriving at 7:30pm. Already upgraded to the executive room. I have a question. In the morning we need to take the Bus to Heathrow from the airport, how far is that from the hotel?
Thanks

I vaguely remember the bus stops being somewhere near the car park/station attached to the hotel, but I can't remember for sure. It has been a few year since I did the Heathrow bus transfer.
lifetimeblue is offline  
Reply With Quote
Old Apr 8, 16, 12:06 pm
  #225  
 
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 3,332
Originally Posted by lifetimeblue View Post
Thanks

I vaguely remember the bus stops being somewhere near the car park/station attached to the hotel, but I can't remember for sure. It has been a few year since I did the Heathrow bus transfer.
Very engaging ang thorough review mate......good work!
wizla is offline  
Reply With Quote

Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: