Premium Room Reward only at certain properties - Major Devaluation of HH points
#886
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,673
The 40k room is the base room, which comes at a fixed rate. Once it sells out, only higher rooms are available, and those are priced dynamically (at a rate of between ~.3 and ~.7cpp depending on the property). There's no connection between the 40k and the 101,532 rooms, because one has a fixed price, while the other is priced dynamically.
i agree with both points....
#887
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,914
Ime, in many cases, premium rooms will be available for just a bit more than the standard room, and some people may say, hey, why not go for the partial ocean view for 54,325 points instead of the dumpster view for 50k. So I'm assuming the good folks at HHonors show the higher rates on purpose to entice members to spend a few extra points on some of the "reasonable" premium redemptions. I doubt this is a smart strategy, because many people will be seeing the outrageous 181,536-type rates and perhaps think, wth, my points aren't worth anything. So showing the sky-high premium rates may erode loyalty, who knows? What truly befuddles me, however, is that HHonors hasn't found a way to suppress premium rates when they're lower than standard rates.
#888
Join Date: Feb 2011
Posts: 422
Ime, in many cases, premium rooms will be available for just a bit more than the standard room, and some people may say, hey, why not go for the partial ocean view for 54,325 points instead of the dumpster view for 50k. So I'm assuming the good folks at HHonors show the higher rates on purpose to entice members to spend a few extra points on some of the "reasonable" premium redemptions. I doubt this is a smart strategy, because many people will be seeing the outrageous 181,536-type rates and perhaps think, wth, my points aren't worth anything. So showing the sky-high premium rates may erode loyalty, who knows? What truly befuddles me, however, is that HHonors hasn't found a way to suppress premium rates when they're lower than standard rates.
#889
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
I was looking at a hotel that ordinarily goes for 25K points/night. I'm going to be staying there two nights separated by 5 days. I found their penthouse suite for 10,500 points for 1 night and 198K points for the other. It adds an element of surprise and fun when searching for a property!
#890
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
HHonors online services are pretty buggy, and I mean buggy, unreliably responding to consistent commands, not just demanding an understanding of nuances by guests trying to make a booking.
#891
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,673
i agree....i think its a terrible strategy....
i guess its just a matter of time....
i guess its just a matter of time....
#892
Join Date: Jan 2003
Posts: 3,785
Well I know that if a hotel has premium rooms available, Diamond cannot force a standard reward room anymore. I have first hand experience last year with Conrad HK. But now when I look at Hilton website it clearly did not mention anything about about it:
Do they just forget to change their website wordings? Or did they have a change of heart?
Diamond Reservations Guarantee:
The Diamond Reservations Guarantee allows Diamond members to place a guaranteed reservation at a sold out hotel when made 48 hours prior to arrival, except during Extraordinary Demand Date periods, when the hotel becomes overbooked on inventory by more than 10%, and for some hotels when the hotel becomes overbooked on inventory by more than 2%.
48 hour guaranteed room reservations can be made by Diamond members online at HHonors.com by clicking "Reward Stays" or over the phone by calling the Diamond Member desk or the Hilton Reservations and Customer Care office nearest you. These reservations are only applicable to paid stay reservations for all room types and reward stay reservations for standard rooms. Promotional Rewards are not applicable for reservations booked under the 48-Hour Reservation Guarantee. For complete details, click here.
The Diamond Reservations Guarantee allows Diamond members to place a guaranteed reservation at a sold out hotel when made 48 hours prior to arrival, except during Extraordinary Demand Date periods, when the hotel becomes overbooked on inventory by more than 10%, and for some hotels when the hotel becomes overbooked on inventory by more than 2%.
48 hour guaranteed room reservations can be made by Diamond members online at HHonors.com by clicking "Reward Stays" or over the phone by calling the Diamond Member desk or the Hilton Reservations and Customer Care office nearest you. These reservations are only applicable to paid stay reservations for all room types and reward stay reservations for standard rooms. Promotional Rewards are not applicable for reservations booked under the 48-Hour Reservation Guarantee. For complete details, click here.
#893
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Well I know that if a hotel has premium rooms available, Diamond cannot force a standard reward room anymore. I have first hand experience last year with Conrad HK. But now when I look at Hilton website it clearly did not mention anything about about it:
Do they just forget to change their website wordings? Or did they have a change of heart?
Do they just forget to change their website wordings? Or did they have a change of heart?
#894
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
You need to put on your slimy business hat to see thru the wording. The guarantee is applicable when the hotel is sold out. If there are premium rooms available, then it is not sold out, regardless of whether the room type you'd actually be able to force (standard) is sold out.
#895
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
#896
Join Date: Jan 2003
Posts: 3,785
You need to put on your slimy business hat to see thru the wording. The guarantee is applicable when the hotel is sold out. If there are premium rooms available, then it is not sold out, regardless of whether the room type you'd actually be able to force (standard) is sold out.
#897
Join Date: Jan 2002
Location: Salt Lake City, Utah, USA
Posts: 9,996
For Mother's Day weekend, I am taking the family to the Embassy Suites Mandalay Beach Hotel. It is a Category 7 property so there are a few standard rooms for 50,000 points (all of which are just single bedded, so not suitable for families). But the premium rooms offered for the variable points were available for far less than 50,000 points per night when I made the reservation back in February. I got three nights for about 103,000 points.
I checked today and found out that the premium rooms now were even cheaper, for about 33,000 points per night. So I called Hhonors and they redid my reservation and I got about 4,000 points back. Plus, we are now going to be in a slightly nicer suite -- Partial Ocean View instead of Poolside View. The cash price for the suite is about $200 per night.
Just for kicks, I tried a reservation for a random weekend in the middle of July. The same suite then is $300 per night, but the points required have gone through the roof, to about 78,000 points per night for a Partial Ocean View suite. So the cash price difference between the shoulder season and the high season is about $100 per night (50% more), but the point difference is about 100% more.
I checked today and found out that the premium rooms now were even cheaper, for about 33,000 points per night. So I called Hhonors and they redid my reservation and I got about 4,000 points back. Plus, we are now going to be in a slightly nicer suite -- Partial Ocean View instead of Poolside View. The cash price for the suite is about $200 per night.
Just for kicks, I tried a reservation for a random weekend in the middle of July. The same suite then is $300 per night, but the points required have gone through the roof, to about 78,000 points per night for a Partial Ocean View suite. So the cash price difference between the shoulder season and the high season is about $100 per night (50% more), but the point difference is about 100% more.
#898
Join Date: Jul 2006
Location: York, PA
Programs: MRSPG LT Tit, HH Diamond, Hertz Pres.
Posts: 1,737
So having never actually USED my HH points as I was hoarding them. I was informed of a trip to VA beach over labor day. Of course the premium is 109k per room per night. They lost out to the Sheraton, a steal at 7k per night with a guaranteed suite upgrade.
#899
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
I think if you're going to where an SPG hotel is, that program is better as elite.
#900
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,209
And don't forget that the Starpoints accrual rate is tiny compared to HHonors at 2/$ rather than 15.