UK Hilton Honors Platinum Visa change to joining offer
Nov 24, 2016, 3:16 am
#272
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Nov 24, 2016, 3:40 am
#273
Join Date: Apr 2012
Location: Glasgow
Programs: BA Silver
Posts: 531
Nov 24, 2016, 3:55 am
#274
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Haha yes, Hilton - for all their worldwide network of hotels - don't have a great system for coping with being mainly US-based! Their website also shuts down for a few hours every Saturday night in the US, which makes it a pain if trying to book travel on a Sunday in the UK! They used to have a Glasgow call centre, not sure if they're still active or not - was it a US number you called or have you tried any of the UK ones? Their contact page offers the option to speak to a 'Hilton UK rep' via live chat, could be worth a shot? https://secure.hilton.com/en/hi/feedback/hrwfone.jhtml
Nov 24, 2016, 4:03 am
#275
Join Date: Apr 2012
Location: Glasgow
Programs: BA Silver
Posts: 531
Haha yes, Hilton - for all their worldwide network of hotels - don't have a great system for coping with being mainly US-based! Their website also shuts down for a few hours every Saturday night in the US, which makes it a pain if trying to book travel on a Sunday in the UK! They used to have a Glasgow call centre, not sure if they're still active or not - was it a US number you called or have you tried any of the UK ones? Their contact page offers the option to speak to a 'Hilton UK rep' via live chat, could be worth a shot? https://secure.hilton.com/en/hi/feedback/hrwfone.jhtml
Nov 24, 2016, 4:12 am
#276
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Oh, damn - sounds like they've not worked out a way to just attach the certificate, that's how it always worked for me before.
Hope you get it all sorted post-Thanksgiving!
Hope you get it all sorted post-Thanksgiving!
Jan 21, 2017, 5:43 pm
#277
Join Date: Dec 2014
Location: London, UK
Programs: BAEC, VS, Marriott, HH, Hertz PC
Posts: 270
Does anyone have any recent experience for how long it takes the voucher to post? From reading the early posts in this thread it seems the voucher and points are sent out independently of one another. IME with the Barclaycard IHG Premium card, I had to wait for the voucher until that month's points had posted after statement date. It seems this is not the case with the Hilton Visa and the cert may appear at any point after triggering the £750?
One other point-does anyone have any recent experience booking a points stay and then converting to a free night cert booking once it arrives by email/in HH account? There seem to be some scattered reports from awhile back suggesting this was possible...
TIA
One other point-does anyone have any recent experience booking a points stay and then converting to a free night cert booking once it arrives by email/in HH account? There seem to be some scattered reports from awhile back suggesting this was possible...
TIA
Jan 21, 2017, 6:27 pm
#278
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
I found the cert just appeared in my HHonors account (it shows up in your transactions) and via an email within a week or so of passing the threshold. There are some suggestions they do a once-a-week or so sweep to check/issue.
I think it's certainly do-able, it just depends on whether you get a good agent or not! I think they are able to change the redemption certificate that is attached to the reservation and then redeposit the HHonors points. I've certainly managed to do it once.
I think it's certainly do-able, it just depends on whether you get a good agent or not! I think they are able to change the redemption certificate that is attached to the reservation and then redeposit the HHonors points. I've certainly managed to do it once.
Jan 22, 2017, 5:56 am
#279
Join Date: Dec 2014
Location: London, UK
Programs: BAEC, VS, Marriott, HH, Hertz PC
Posts: 270
Ok thanks good to hear. Was worried if they only do a sweep and award certs once a month then I wouldn't get it in time.
Now to complicate things completely- would they be able to convert a reservation in say my dad's name, made using points from my account, to a free night cert reservation from his account. And correctly redeposit the points to my account.
In other words I'd like to secure the reward night booking while the hotel still have standard reward availability but ultimately would like to use the free cert that he will be earning on his account rather than points from mine?
Now to complicate things completely- would they be able to convert a reservation in say my dad's name, made using points from my account, to a free night cert reservation from his account. And correctly redeposit the points to my account.
In other words I'd like to secure the reward night booking while the hotel still have standard reward availability but ultimately would like to use the free cert that he will be earning on his account rather than points from mine?
Feb 8, 2017, 7:18 am
#280
Join Date: Dec 2014
Location: London, UK
Programs: BAEC, VS, Marriott, HH, Hertz PC
Posts: 270
Just to report back...
Seems they do in fact do a once-a-week sweep. Applied on a Saturday, the following Monday had an email saying the account had been updated to Silver status and the following Monday (£750 target hit in the intervening week) had an email with certificate number etc and certificate showing in Recent Activity in Hilton account.
Impressive and couldn't be more different from my experience from the Barclaycard-issued IHG Premium Visa card.
Seems they do in fact do a once-a-week sweep. Applied on a Saturday, the following Monday had an email saying the account had been updated to Silver status and the following Monday (£750 target hit in the intervening week) had an email with certificate number etc and certificate showing in Recent Activity in Hilton account.
Impressive and couldn't be more different from my experience from the Barclaycard-issued IHG Premium Visa card.
May 29, 2017, 6:34 am
#283
Join Date: Jan 2011
Location: BG
Programs: BAEC Silver, TK Elite, Hilton Diamond
Posts: 827
May 29, 2017, 6:38 am
#284
Join Date: Jan 2015
Location: London
Programs: BAEC Gold, TK Gold, HHonors Silver
Posts: 396
. It doesn't clearly say that anywhere. I guess it is my fault for assuming.
Sep 10, 2017, 1:54 am
#285
Join Date: Sep 2011
Location: London
Programs: IHG Spire Ambassador, Honors Gold
Posts: 53
This is the closet thing I could find to a general thread for the UK Hilton card so thought this would be the best place to close, even though it's a question about the gold status rather than the free night certificate.
I currently have Diamond status due to a match, but it will expire next year. I want to keep some status next year, so have spent £10k on the Hilton Barclaycard. How do they normally let you know they've applied the status, which will presumably expire 03/19 (so I'll drop from Diamond to Gold after 03/18)? I've never earned status via the credit card before and just want to make sure it's been applied to my account correctly. Thanks.
I currently have Diamond status due to a match, but it will expire next year. I want to keep some status next year, so have spent £10k on the Hilton Barclaycard. How do they normally let you know they've applied the status, which will presumably expire 03/19 (so I'll drop from Diamond to Gold after 03/18)? I've never earned status via the credit card before and just want to make sure it's been applied to my account correctly. Thanks.