Aug 12, 2016, 5:14 pm
Last edit by: beltway
For information on how to locate Hilton's current "walking" policies, see http://www.flyertalk.com/forum/16853805-post9.html and http://www.flyertalk.com/forum/16660591-post430.html
Does Hilton have an official policy for walking a Diamond?
Aug 7, 2011, 11:32 am
#31
Join Date: Aug 2010
Location: Houston, TX
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Posts: 494
Preferential Gold is a status that can't be earned, it's awarded by a GM or sales manager to a frequent or high profile guest. They get this status for 3 years, regardless of their Hhonors activity. It provides the same benefits as Diamond, but you only get a 25% bonus on points instead of 50%. This includes the diamond force (or 'preferential gold force' as it might be called).
Aug 7, 2011, 6:21 pm
#32
Join Date: May 2010
Location: DFW
Programs: AA Gold, Marriott Silver
Posts: 66
e-checkin
I know this isnt pointed at me per se, but I used e-checkin the afternoon of the night I was scheduled to arrive. So again the hotel has no excuse and are paying for it. I will stay at the HME again, it was a good hotel after all.
Aug 7, 2011, 8:31 pm
#33
Join Date: Dec 2007
Location: Westchester Co, NY or Rio Grande Valley, TX or ???
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From your other posts HhGg, I knew you have a very good comprehension of what excellent customer service means. Now I see you also have a sense of humor
Aug 7, 2011, 10:12 pm
#34
FlyerTalk Evangelist & Ambassador: China
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Well, a good reason to do echeckin. I would say more reason for a hotel to not walk you.
Aug 7, 2011, 10:22 pm
#35
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
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Just doing an e-checkin wouldn't assure the hotel won't walk you. I did an e-checking 2 times at the Fashion District hilton and both times the room I checked in for was given to someone else. No idea why a property would give away a room you do an e-check in for. But it makes no sense to walk an elite either if they have guaranteed their room with a credit card. Even if the guest is a no show and the room sits empty, the property still received their revenue from that night by charging the credit card on file
Aug 8, 2011, 6:10 am
#36
Join Date: Feb 2003
Posts: 8,135
It makes perfect sense, if you're a manager obsessed with squeezing out every last drop of revenue by trying to sell a room twice. That's the ugly truth.
Aug 8, 2011, 11:22 am
#37
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
eCheckin is ignored by more properties than not. I used it when it first showed up and rarely got the room I checked into. It sounds great and makes for good marketing hype, but when they don't deliver why have it? Several properties I've been to lately have unplugged the kiosk in the lobby or restrict it to printing boarding passes.
Aug 8, 2011, 11:43 pm
#38
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eCheckin is ignored by more properties than not. I used it when it first showed up and rarely got the room I checked into. It sounds great and makes for good marketing hype, but when they don't deliver why have it? Several properties I've been to lately have unplugged the kiosk in the lobby or restrict it to printing boarding passes.
Aug 9, 2011, 1:29 pm
#39
Join Date: Feb 2009
Location: WI
Programs: HHonors Gold, UAMP
Posts: 895
I have found e-checkin to be exactly what I have requested online, for the few properties that I knew had bigger conventions and such going on I would call early afternoon/evening to tell them when I would be in and inquire about if they were full. I know at MSP Hilton my booklet even had an E and check mark on the top corner.
Aug 13, 2011, 11:11 pm
#42
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If I was -1 I would rather walk a non-elite paying top dollar and hold the room for a DIA, regardless of rate, even if they ended up not showing.
Now, I am also of the firm belief that if we have a 6pm cxl policy and your cc declines for the first night's room and tax charges (ie, unable to bill a no show), then your reservation is no longer guaranteed. That's when I start making phone calls.
Now, I am also of the firm belief that if we have a 6pm cxl policy and your cc declines for the first night's room and tax charges (ie, unable to bill a no show), then your reservation is no longer guaranteed. That's when I start making phone calls.
2nd part, makes sense.
Jul 9, 2014, 9:33 pm
#43
FlyerTalk Evangelist
Join Date: Jun 2004
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The only time it might not be completely the hotel's fault are reports here that in some localities there are laws allowing guests to stay beyond their agreed checkout date, as long as they agree to continue paying, leaving hotel security and law enforcement officials powerless without a court order?
Yes, and I've seen that done: A national meeting of a group in Phoenix in early July, that was supposed to leave a couple of days before the convention I was attending moved in. They were electing a new President; 100+ ballots later, they were still tied (which is why they overstayed). The hotel said it couldn't kick them out, but it would be raising their rates to full winter rack rates, and they couldn't have function space. They left.
Oct 12, 2014, 3:56 pm
#44
Join Date: Feb 2013
Location: Somewhere In The Five Eyes
Posts: 228
Hilton walked me (Diamond) many years ago @ 2AM ... to a nearby (off-brand) motel. It was locked-up tight. Back to Hilton. Then to another off-brand operation that was an absolute pit. I had called them about my flight delays. Every call, they promised they were holding my room. I called'm once arriving at MSP. Yes, we're holding your room. Serial liars. Then, they charged me as a no-show.
Ritz Carlton walked us on our 10th anniv trip to Hawaii; booked thru AEXP PTS. RC was just a teeny bit apologetic, explaining that a group had extended and we'd only be able to spend 7:10 reserved nights at RC. I have zero status with Marriot/RC. PTS went to bat for us, and got us an exceptionally generous (resort credit) settlement ... and I have not spent a night in a Marriott property in 10+ years.
Ritz Carlton walked us on our 10th anniv trip to Hawaii; booked thru AEXP PTS. RC was just a teeny bit apologetic, explaining that a group had extended and we'd only be able to spend 7:10 reserved nights at RC. I have zero status with Marriot/RC. PTS went to bat for us, and got us an exceptionally generous (resort credit) settlement ... and I have not spent a night in a Marriott property in 10+ years.
Oct 13, 2014, 10:22 am
#45
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
As often as this topic comes up, I would think some clarification from our new Hilton Representative(s) would be GREATLY appreciated!