Hilton Getting Suspicious on Rotating Hotels in same vicinity?
 

I stayed at a Hampton Inn one night and moved into the Garden Suites Inn on the next night. This was a month ago. I received credit for the Garden Inn stay, but not for the Hampton Inn. They are just across the street from each other. I had to call two times and fax my receipt to HHonors Document Services but still no credit! I called again today and the rep said that it is because I "checked out and checked back in to the same hotel." I said that it was two different hotels. She asked me to fax the receipt but I said, I had already done this. I felt like they were trying to say that this is just one stay and that they are onto me. If she had asked I would say that the Garden Inn was full the night I stayed at Hampton. Anyway she finally made a manual entry, but I don't know why they couldn't have done this the other times I called. Maybe next time I should pick properties further apart or alternate chains. It's irritating to have to carry around the receipts and keep checking on them, however.

I believe you were just stuck in the "we take months to fill in missing points" then any planned effort to keep you from getting them. It's just how they handle missing points, it takes forever.

DO NOT WORRY ABOUT Hilton being "onto you."
and for that matter, being worried that any airline may take away your miles for deeming that you went on a Mileage run.

It is none of their business where your hotel stays are or where you fly. If you booked the hotels/flights through sanctioned means (i.e. travel website, their website, 800# or a travel agent) it is a legal stay/flight.

If the hotel/airline would try to take back some points/miles, my reply would be "I booked this legally and I am calling my lawyer." In no way should one be scared or concerned with points/miles taken away if you did everything legally.

Perhpas the two hotels are owned by the same management company? Who knows! Don't sweat it. You're not doing anything wrong. Hilton writes the rules and you are following them.

You simply experienced some poor customer service, that's all. Unfortunately, it happens...

I agree with Sweet Willie and Kokonutz.You are doing absolutely nothing wrong. A lot of people who are organising conferences stay at numerous hotels in the same city to checkout the service,rooms and facilities.There are numerous reasons why a person will stay in a different hotel in the same city. Dont look over your shoulder.You are the customer here!!!

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Hyatt Diamond/Hilton Diamond/Starwood Platinum/UA1K-Ansett-WHITE/Qantas-WHITE

Your well within your right to stay at different hotels, and if it is a different hotel, regardless of location, you get credit for both stays. I called up about that and asked the rep if I could stay at the Hilton Niagara Falls for 2 nights, move to the Hampton Niagara Falls for 1 night, and back to the Hilton for 2, and get 3 stays, and he told me sure. Don't feel guilty. If anything, think of Hilton screwing you with their rates http://www.flyertalk.com/forum/smile.gif

Thanks everyone! I did not think about people checking out different hotels for conventions etc. I won't worry anymore then.

From HHonors.com: "3. A 'Stay' is defined as the total number of consecutive nights spent at the same participating hotel, whether or not a guest checks out and checks back in again."

Thus, as long as the participating hotel is not the same, no problem.



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Who is John Galt?
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Sorry for digressing, but this post reminded me of something I've been wondering over.

What is the rationale in the first place for hotels to award miles/points per stay rather than per night? Isn't it sort of like if the airlines would award a fixed number of miles per flight regardless of how long it is?

I think with hilton you are getting the best of both worlds as you get the airline miles for the first night- and the Hilton points for the money you spend -and the tier status for the amount of nights.

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Hyatt Diamond/Hilton Diamond/Starwood Platinum/UA1K-Ansett-WHITE/Qantas-WHITE

Possibly true, for most airlines. Then again, there's the Delta Revenue Protection Unit.

Hagbard Viking: many airlines award status per segment, regardless of how many miles the segment was, as well as for miles flown. I've always been a little hazier on the "stays" one myself. But different strokes...

My wife and I just completed a seven night tour of the Seattle/Vancouver area and stayed at six different Hilton properties. This would have given us the last of the "50,000" stays. The only "glitch" was that the Vancouver Metrotown had fantastic rates on Saturday and Sunday so I got cute and made seperate reservations for one night in my name and one in my wifes. At check in we were asked about the two reservations.

I've always recvd credit for your kind of stays, however, I am still missing points from a stay in Burbank back in March......it's just that BIG black hole of points!!

Stayed at Hilton, Doubletree, back to same Hilton. All in same city and got credit for three stays.

I alternated nightly for a week between Hampton-Doubletree in Scottsdale back in March and got credit for all of 'em.