Waldorf Astoria Edinburgh - The Caledonian {GBR}
Dec 30, 2012, 6:15 am
#151
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
This happened to me at another hotel that was rebranded a Waldorf. They apparently already had a notation that I was to get breakfast due to the timing of my booking.
The Caledonian is a wonderful hotel. I was there when it was pretty crowded but I still got a nice Castle View room (regular King). I also got surprised with a basket of fruit, a bottle of wine and some little desserts to make up for not being able to upgrade me further!
Dec 30, 2012, 8:07 am
#152
Join Date: Sep 2012
Programs: HHonnors Diamond, AA Gold, UA Silver
Posts: 293
The hotel will Likely take care of you regarding breakfast, however in their defense they announced to the world well over a year ago that they will switch to a wf and had renovations scheduled for the hotel prior to the brand change... since you can only book rooms one year out you would have been aware at booking that you would stay at a wf not a Hilton.
Again, the service level at the Daley is top notch and I would guess they will take care of you... With that said if yo read the read print on their booking screen when you booked your room you were told about the switch so this isn't or at least shouldn't be a surprise
Again, the service level at the Daley is top notch and I would guess they will take care of you... With that said if yo read the read print on their booking screen when you booked your room you were told about the switch so this isn't or at least shouldn't be a surprise
Dec 30, 2012, 8:41 am
#153
Join Date: Aug 2009
Location: London
Programs: BA Gold, SPG Gold, Club Carlson Gold, Hilton Gold, Priority Club Platinum, Best Western Diamond
Posts: 444
The hotel will Likely take care of you regarding breakfast, however in their defense they announced to the world well over a year ago that they will switch to a wf and had renovations scheduled for the hotel prior to the brand change... since you can only book rooms one year out you would have been aware at booking that you would stay at a wf not a Hilton.
Again, the service level at the Daley is top notch and I would guess they will take care of you... With that said if yo read the read print on their booking screen when you booked your room you were told about the switch so this isn't or at least shouldn't be a surprise
Again, the service level at the Daley is top notch and I would guess they will take care of you... With that said if yo read the read print on their booking screen when you booked your room you were told about the switch so this isn't or at least shouldn't be a surprise
Dec 30, 2012, 8:59 am
#154
Join Date: Sep 2012
Programs: HHonnors Diamond, AA Gold, UA Silver
Posts: 293
Ask for alister the conceirge, explain your predicament and see if he can help... Andrew one of the servers who works the morning breakfast shift will also go out of his way to help if he can (hence the reason I remember both of their names). I haven't been to the caley in the last nine months so not sure either are still There
Dec 30, 2012, 9:01 am
#155
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
My mistake. Keeping up with all the brands and which direction they salute in the morning is tough to keep up with. I have read many posts where the property gets reflagged and the guest is left guessing what's going to happen.
Dec 30, 2012, 9:21 am
#156
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
Actually WA don't really offer too much in terms of benefits.
Since you booked a Hilton, you can show the confirmation of your booking to verify that it really was still a Hilton at the time of your booking.
Dec 30, 2012, 11:06 am
#157
Suspended
Join Date: Nov 1999
Posts: 24,153
Breakfast is NOT a Diamond benefit for WA except where the hotel specifies (e.g., Rome Cavalieri).
Actually WA don't really offer too much in terms of benefits.
Since you booked a Hilton, you can show the confirmation of your booking to verify that it really was still a Hilton at the time of your booking.
Actually WA don't really offer too much in terms of benefits.
Since you booked a Hilton, you can show the confirmation of your booking to verify that it really was still a Hilton at the time of your booking.
I found that with most Reflagings that any Benefits I would have gotten under the old Hotel are Not carried forward to the new Brand and in many cases with a Non-refundable res you are SOL, sometimes the new Brand Hotel will let you out of a non-refundable res but many dont
Dec 30, 2012, 1:01 pm
#158
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,690
True it never hurts to ask, but I generally look at Reflagings as just that, in this case although the Hotel still remained within the Hilton family,I wouldnt expect anything that a WA doesnt have to produce. No different then say it went from a Hilton to a Marriott and the person has no status with MR.
I found that with most Reflagings that any Benefits I would have gotten under the old Hotel are Not carried forward to the new Brand and in many cases with a Non-refundable res you are SOL, sometimes the new Brand Hotel will let you out of a non-refundable res but many dont
I found that with most Reflagings that any Benefits I would have gotten under the old Hotel are Not carried forward to the new Brand and in many cases with a Non-refundable res you are SOL, sometimes the new Brand Hotel will let you out of a non-refundable res but many dont
Jan 1, 2013, 9:12 am
#160
Join Date: Aug 2009
Location: London
Programs: BA Gold, SPG Gold, Club Carlson Gold, Hilton Gold, Priority Club Platinum, Best Western Diamond
Posts: 444
Got a call regarding my email to the hotel yesterday afternoon and they offered free breakfast today which was appreciated and saved us Ł40.
Jan 1, 2013, 8:06 pm
#161
Join Date: Sep 2012
Programs: HHonnors Diamond, AA Gold, UA Silver
Posts: 293
Good to hear. IMO the service level at the caley is second to none (and that's saying something... heck, just this morning I checked out of the Waldorf Chicago and that has a heck of a good reputation).
Jan 2, 2013, 9:03 am
#162
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I found that with most Reflagings that any Benefits I would have gotten under the old Hotel are Not carried forward to the new Brand and in many cases with a Non-refundable res you are SOL, sometimes the new Brand Hotel will let you out of a non-refundable res but many dont
Jan 2, 2013, 11:51 am
#163
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,690
If I pre-paid for a reservation that provided X, Y, and Z then the hotel and I have a contract. If the new owner decides not to honor it, then I have a cause of action against the entity that I originally paid (and in the case of Hilton, my pre-pays have generally been to Hilton Corporate, which is a lot easier to find than the previous owner of a specific hotel).
Jan 2, 2013, 12:46 pm
#164
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
But would not your contract be for a guaranteed room on specific dates? Elite benefits do not constitute a part of the contract. They are provided at Hhonors properties (and can be changed without your consent), so when a hotel leaves the programme you can't force new owners to deliver the benefits promised by the previous owner.
Jan 2, 2013, 1:37 pm
#165
Suspended
Join Date: Nov 1999
Posts: 24,153
I know with SPG that according to their T&Cs you would be SOL if the Hotel decided not to let you out of the res and you would get ZIPPO from SPG and no benefits need be provided by the Hotel since they were no longer with the program
The contact is for what is written on your res, thusly status benefits and Stay credit and pts would all be at the discreation of the Hotel. And when you joined up to the program you agreed to this, even if you never actually read thru all the membership materials