DoubleTree Suites by Hilton New York City - Times Square {US-NY} (no longer Honors)
#708
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,834
Was the reservation in dollars or points? If it was points, and you did not show, they would charge you 95K pts. Since they are not providing you a room, they should credit you at least 95K points! If it was a dollars reservation, I think I'd still demand 95K points for the inconvenience.
#709
Join Date: Jan 2016
Posts: 18
What explanation were you given for WHY the cancellation?
Was the reservation in dollars or points? If it was points, and you did not show, they would charge you 95K pts. Since they are not providing you a room, they should credit you at least 95K points! If it was a dollars reservation, I think I'd still demand 95K points for the inconvenience.
#710
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,834
A couple of months ago, I noticed that award rooms where still available (at least for Diamonds), and I almost made a reservation. Now, I'm glad I did not!!! The HH points would have been refunded, but a hotel closure would never get me an airline refund.
#711
Join Date: Jan 2016
Posts: 18
plus severely ticking off the hundreds whose reservations got cancelled.
#712
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,834
Exactly. I am a Hilton Diamond and my award room was still canceled. I messaged @HonorsRepresentative to see if they had any other info. This leaves everyone scrambling for alternatives and makes it hard to trust the Hilton brand.
I would categorize the hotel's action as effectively the same as being "walked" (moved to another hotel when the original hotel could not accommodate you for a guaranteed reservation ... for whatever reason). Hotels make customers pay when we are "no shows" for a "guaranteed" reservation; the hotel should pay the customer if they are "no shows" in terms of providing the service they "contracted" to provide. IMHO.
#713
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,212
I think it is horrible what they did. For months they have been jerking people around with "we're closing this date, no we're closing THIS date, no we're closing this date"...but to dump people out between Christmas and especially New Year's, when accommodations are already difficult to get, is beyond reprehensible. I'm sure they will say it was dictated by the Palace Theater, but I truly find it hard to believe that will start construction that week, between Christmas and New Year's, when Times Square is teeming and the weather is crap. What a black eye for Hilton.
#716
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 692
#717
#718
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,445
I have a reservation for a couple nights in the first week of January. Cash reservation (got an awesome MVP rate) and it is still showing as OK. I hope those that had their reservations cancelled can get them reinstated.
#719
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi all,
Just confirming that the hotel will be accepting reservations through January 2019. If you have any questions about an upcoming stay, please do not hesitate to PM me with your details, or our Guest Assistance teams are always happy to assist as well.
Thank you,
Lauren
Just confirming that the hotel will be accepting reservations through January 2019. If you have any questions about an upcoming stay, please do not hesitate to PM me with your details, or our Guest Assistance teams are always happy to assist as well.
Thank you,
Lauren
#720
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,445
Had a nice 2 night stay here just after New Years. Booked the corner suite which had nice views out of the bedroom section, although they are to the north of Times Square. Started to mention the resort fee when checking in and the agent immediately offered to waive it, which was a pleasant surprise. We got a total of 4 breakfast vouchers but since we were a family of four we used all four for one breakfast and ate outside the hotel the second morning.
I also asked about the hotel's closing and the agent said it was being completely torn down. Not sure if it will end up as another hotel in the Hilton family, some other hotel, or something else like an office building.
I also asked about the hotel's closing and the agent said it was being completely torn down. Not sure if it will end up as another hotel in the Hilton family, some other hotel, or something else like an office building.