I have stayed twice this year for a layover, once for business, once with my wife for leisure.

Overall impression of this hotel: they do not care about customers, probably because they assume customers won't return anyway...

Very disappointed!

Check In

Shuttle: every 30 min to/from terminal 2 (NOT terminal 1). This not enough.

Check-in was good, was upgraded to Executive room as Gold and shown executive lounge. 

Room

Refurbished 8th floor Executive room. Nice furniture, 2 bottles of water, in-room tea/coffee making. Low light at night if you want to read or (worse) write. Good sleep.

Bathroom with shower in tub: even refurbished, looks dated. Poor amenities (gel, shampoo, cap).

Service

Correct at check-in counter

Average at the bar

Minimum at the lounge

NO SERVICE (100% self service) for breakfast

Dining

Bar: had a hot snack and drinks at the bar. Long wait, my wife had (an almost cold) fish & chips. Fish was made with paper. I had a warm onion soup made with onions (lucky one!).

Cockails ok and expensive.

Breakfast: 100% self service, get your own table and coffee (i.e. queue at the machine). Limited choice of danish pastries, liquid scrambled eggs with bacon. Fruit salad fresh out of the tin. Some fresh fruit. That's it! The worse breakfast I ever had at a Hilton in Europe. Icing on the cake: plastic tea spoons!!

Lounge: breakfast is the same as at the restaurant, same spoons, without eggs and bacon.

Evening: just beer and cheap white and red "Pays d'Oc" French low range wines. If you like them, you can find them in supermarkets for €2-4. Some sandwiches (cold cuts) and mini-pizza. Open for competition for the worst lounge in Europe! Seats and sofas are comfortable anyway!

Location

Not a hotel for tourists: 45 min minimum from hotel to/from central Paris using a 'RER' (rapid transit) line where your safety is not guaranteed, especially after 7.00pm. Prefer the "Roissybus", which takes you from Opéra in 50 min (outside peak hours).

Nice view from top floors for plane spotters!

Overall

If you get a rate lower than €100 when hotel is empty and get upgraded, it can be a good deal! Other 2*/3* hotels can be more expensive. But you get a 4* room with bad service.

HILTON EUROPE, what are you doing?

Check In

I did not use the online check-in with the app.  I was helped a couple of mins arriving at the front desk.  Nothing special other than was done within 5 mins and off to my room.

Room

I was not told at check-in, but I was upgraded from a deluxe room to a Twin Bed executive level room.  Room was spacious with lots of open area.  For a Hilton hotel, this did make the room a bit bare, but I guess better this than a cramped room. The room is a renovated one.  For me as usual, I find Hilton's furnishing to be rather bland and boring in general, which is typically what I felt of this room.  However everything functioned as needed. 

I was given a Wifi code, but since I could not read the handwriting of the code, I just used the normal one which was OK from both speed and connectivity point of view.

Temperature control was good, and it seem to work as expected.

Only complain would be the curtains, which did not close completely due to the railings not working as expected, especially if everyone can see into each other's room even with the first thin curtain due to the design of the building.

View was towards the other rooms and partially another office complex and partial airport view.

Service

In general service was on a weaker side. The only friendly staff were mainly at the front desk and in the Executive lounge.  Other than that, all other staff was there just to earn a living and that's all.  Had an early knock from housekeeping (ok, I did not hang the DND sign, but still was surprised to get one at that hour and even though answering, they still entered the room, blocked luckily by the door chain).

Dining

Breakfast as mentioned by others is the weakest chain of this property.  There was a line (even though the breakfast area was not overly crowded) for someone to check you in and bring you to your seat.  Waited for about 10 mins before my turn.  Weirdly a lot of staff, but looks like most were in training or kitchen staff and only 1 proper staff for working with guests.

Spread was simple, basically something you expect at a Holiday Inn or Courtyard, not really a Hilton standard. I would not pay more than 10 Euro for the breakfast.  Refilling was slow, so quite a lot of items (including bread) was out and not refilled.

No offer of any drinks upon being brought to the seat and no offer of order to cook eggs. I did request for cook to order eggs later, but they never emerged.  Did not bother to follow up. Plates not collected from the table.  Again very strange as there seem to be quite a number of staff, but all seem to be kitchen only staff and not proper servers - at least from how their behave and what they did.  Did notice a guy that seems to be in charge, but he was also mainly in the kitchen, appeared a few times, but only for a few mins outside around the buffett area and back into the kitchen.

For those with lounge access, I would just have the breakfast in the lounge as they have hot food (not sure if you could do cook to order eggs) and the server in the lounge seems a bit more willing to serve or take request.

Location

Good location for those with an early morning departure or late arrival flight.  However not really much cheaper if you plan to use this property to go up and down to Paris downtown (due to the expensive fare even with the public transportation).  Easily reached via the CDGVAL train from the different terminals to Roissypole and than a quick 5-10 mins walk to the property.  There is a shuttle provided (looks to be complimentary).

Overall

In general, an OK hotel if you need to be in the CDG area.  Other than that nothing really outstanding.  In my opinion, this is more of a Doubletree or Hilton Garden Inn standard rather than a Hilton.  Will only stay here if the price is right, don't think it is worth more than 130-150 Euro with breakfast, if not might not be value for money.

Bathroom

The toilet seem to be the only non-renovated part of the room.  There was a separate bath tub and shower area.  In general a spacious area.  Only improvement would be to the water pressure, which was weak and the temperature, which was best luke warm even at the highest setting.  It also took some time to get it to that temperature.  Other than that, toiletries were as Hilton standard.