Hilton Sydney {AUS}
Apr 3, 2019, 4:14 am
#376
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
Apr 3, 2019, 5:54 am
#377
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,692
Apr 3, 2019, 7:42 am
#378
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Apr 6, 2019, 6:13 pm
#379
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,112
There is zero chance of a suite upgrade from a cheap room. This hotel has an unbelievably high occupancy rate and huge numbers of VIP guests.
Standard upgrade for a Diamond from a base room is to the Exec floors or to corner rooms on other floors (since you get Exec lounge access anyway). On occasion I've received a Relaxation Room which is very nice. In line with the suite upgrade, do not expect one of these for a multi night stay,
Standard upgrade for a Diamond from a base room is to the Exec floors or to corner rooms on other floors (since you get Exec lounge access anyway). On occasion I've received a Relaxation Room which is very nice. In line with the suite upgrade, do not expect one of these for a multi night stay,
Apr 6, 2019, 11:38 pm
#380
Join Date: Jan 2005
Location: Sydney, Australia
Programs: QF Gold LTG (ow Saph), HHon Silver, Marriot Gold
Posts: 2,927
And certainly from my experience they seem to process upgrades based on the paid rate.
On sub-A$200 rates I think I've only ever received an Exec or Deluxe/Deluxe Plus (certainly if booked as a Guestroom not GuestroomPlus)
Slightly higher I've sometime received the Relaxation Room (which is a double room and listed by the hotel as a suite which I think is fair enough - https://www3.hilton.com/en/hotels/new-south-wales/hilton-sydney-SYDHITW/accommodations/suites.html)
On sub-A$200 rates I think I've only ever received an Exec or Deluxe/Deluxe Plus (certainly if booked as a Guestroom not GuestroomPlus)
Slightly higher I've sometime received the Relaxation Room (which is a double room and listed by the hotel as a suite which I think is fair enough - https://www3.hilton.com/en/hotels/new-south-wales/hilton-sydney-SYDHITW/accommodations/suites.html)
Apr 6, 2019, 11:57 pm
#381
Join Date: Aug 2013
Posts: 83
Apr 7, 2019, 2:19 am
#382
Join Date: Aug 2015
Programs: AAdvantage, HHonors
Posts: 238
And certainly from my experience they seem to process upgrades based on the paid rate.
On sub-A$200 rates I think I've only ever received an Exec or Deluxe/Deluxe Plus (certainly if booked as a Guestroom not GuestroomPlus)
Slightly higher I've sometime received the Relaxation Room (which is a double room and listed by the hotel as a suite which I think is fair enough - https://www3.hilton.com/en/hotels/ne...ns/suites.html)
On sub-A$200 rates I think I've only ever received an Exec or Deluxe/Deluxe Plus (certainly if booked as a Guestroom not GuestroomPlus)
Slightly higher I've sometime received the Relaxation Room (which is a double room and listed by the hotel as a suite which I think is fair enough - https://www3.hilton.com/en/hotels/ne...ns/suites.html)
Apr 7, 2019, 3:08 am
#383
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I'm going to be more scathing and say this property has nothing but contempt for Diamonds. An Australian based Frequent Flyer group actually refer to anyone staying at the Hilton as having Stockholm Syndrome because no-one, including those with lengthy stay history, receives a suite without fighting with front desk or involving the Diamond Line.
Of course they do sell suites, but the reality is they do not seem to upgrade Diamonds, even on higher room types to suites.
Of course they do sell suites, but the reality is they do not seem to upgrade Diamonds, even on higher room types to suites.
Apr 7, 2019, 5:17 am
#384
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
I'm going to be more scathing and say this property has nothing but contempt for Diamonds. An Australian based Frequent Flyer group actually refer to anyone staying at the Hilton as having Stockholm Syndrome because no-one, including those with lengthy stay history, receives a suite without fighting with front desk or involving the Diamond Line.
Of course they do sell suites, but the reality is they do not seem to upgrade Diamonds, even on higher room types to suites.
Of course they do sell suites, but the reality is they do not seem to upgrade Diamonds, even on higher room types to suites.
Room rate was around $200. Over my around 20 stays as Diamond at this hotel, I think I have been upgraded to relaxation room twice or three time, including once I pushed and front desk was happy to give me a relaxation if I can wait until 3:30pm. My stay were mostly cheap $200 ones (I always book last minute), guess meaning the hotel was running a low occupancy.
Apr 7, 2019, 6:26 am
#385
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I was referring to Relaxtion or King Suites.
If you are grateful for a Junior Suite, that is certainly your choice, but I would not be.
My reference point is also backed up by a Senior Hilton Exec in Sydney who confirmed they don’t upgrade to full suites because they can get away with it.
If you are grateful for a Junior Suite, that is certainly your choice, but I would not be.
My reference point is also backed up by a Senior Hilton Exec in Sydney who confirmed they don’t upgrade to full suites because they can get away with it.
Apr 7, 2019, 2:45 pm
#386
Join Date: Aug 2013
Posts: 83
I was referring to Relaxtion or King Suites.
If you are grateful for a Junior Suite, that is certainly your choice, but I would not be.
My reference point is also backed up by a Senior Hilton Exec in Sydney who confirmed they don’t upgrade to full suites because they can get away with it.
If you are grateful for a Junior Suite, that is certainly your choice, but I would not be.
My reference point is also backed up by a Senior Hilton Exec in Sydney who confirmed they don’t upgrade to full suites because they can get away with it.
Also, the relaxation suites are actually really popular on the weekends so if you’re staying over the weekend, it’ll be almost impossible getting one.
Last edited by Aeolus; Apr 7, 2019 at 2:55 pm
Apr 8, 2019, 2:05 pm
#387
Join Date: Aug 2014
Location: Las Vegas, NV
Programs: Delta DM
Posts: 425
There is zero chance of a suite upgrade from a cheap room. This hotel has an unbelievably high occupancy rate and huge numbers of VIP guests.
Standard upgrade for a Diamond from a base room is to the Exec floors or to corner rooms on other floors (since you get Exec lounge access anyway). On occasion I've received a Relaxation Room which is very nice. In line with the suite upgrade, do not expect one of these for a multi night stay,
Standard upgrade for a Diamond from a base room is to the Exec floors or to corner rooms on other floors (since you get Exec lounge access anyway). On occasion I've received a Relaxation Room which is very nice. In line with the suite upgrade, do not expect one of these for a multi night stay,
OPS
Apr 8, 2019, 10:55 pm
#388
Join Date: Jan 2008
Location: TYO
Programs: UA MM *G, NH Plat/SFC, HH Diamond, GE
Posts: 238
Can anyone comment on the Zeta rooftop bar compared to the Marble bar? Going to be there on business next week and would like to know pros/cons for a group of about 12-15 people? Do they have tables or seating areas that can accommodate such a large group? Any happy hour specials, etc.?
Apr 9, 2019, 12:48 am
#389
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Can anyone comment on the Zeta rooftop bar compared to the Marble bar? Going to be there on business next week and would like to know pros/cons for a group of about 12-15 people? Do they have tables or seating areas that can accommodate such a large group? Any happy hour specials, etc.?
David
Apr 9, 2019, 1:25 am
#390
Join Date: Aug 2013
Posts: 83
Can anyone comment on the Zeta rooftop bar compared to the Marble bar? Going to be there on business next week and would like to know pros/cons for a group of about 12-15 people? Do they have tables or seating areas that can accommodate such a large group? Any happy hour specials, etc.?
Zeta is much bigger and existing configuration should easily able to host 12-15. Zeta is not on the rooftop by the way, it’s on the 2nd floor but there’s a balcony section overlooking QVB.