Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
May 28, 2006, 12:19 pm
#166
Join Date: Feb 2003
Location: Suwanee, GA, USA
Posts: 31
Missing Bonus Points on Base Points?
I received a post card from Hilton offering "Earn Double Hilton HHonors Base Points in the Parsippany area." Now since I am earning double base points I would think that I would receive my 50% bonus on all base points and my Diamond VIP 50% bonus on all base points. Not according to the diamond desk. After discussing the situation with a supervisor at the diamond desk I was told that these are "promotional base points" and therefore do not qualify for 50% bonus points. Note that the word "promotional" appears nowhere on the mailing.
I have read the fine print and it is as follows:
"Offer valid now through April 15,2006. "Double Base points" means you will receive a bonus equal to the number of Base points earned during a stay. Bonus points earned on Base points do not count toward VIP qualification. Offer valid for named recipient only and is not transferrable. You must be a Hilton HHonors member to earn HHonors points. Hilton HHonors membership, earning of Points & Miles, and redemption of points are subject to HHonors Terms and Conditions."
Now if I had just stayed one night this would not be a big deal. After staying 10 nights I feel that I am missing 9,360 points.
Am I wrong?
I have read the fine print and it is as follows:
"Offer valid now through April 15,2006. "Double Base points" means you will receive a bonus equal to the number of Base points earned during a stay. Bonus points earned on Base points do not count toward VIP qualification. Offer valid for named recipient only and is not transferrable. You must be a Hilton HHonors member to earn HHonors points. Hilton HHonors membership, earning of Points & Miles, and redemption of points are subject to HHonors Terms and Conditions."
Now if I had just stayed one night this would not be a big deal. After staying 10 nights I feel that I am missing 9,360 points.
Am I wrong?
May 28, 2006, 12:32 pm
#167
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
These are pretty clearly indicated in the fine print as double base bonus points - no VIP bonus on bonuses.
May 28, 2006, 12:56 pm
#168
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Originally Posted by Last Gate on Concourse Z
"Offer valid now through April 15,2006. "Double Base points" means you will receive a bonus equal to the number of Base points earned during a stay. Bonus points earned on Base points do not count toward VIP qualification. Offer valid for named recipient only and is not transferrable. You must be a Hilton HHonors member to earn HHonors points. Hilton HHonors membership, earning of Points & Miles, and redemption of points are subject to HHonors Terms and Conditions."
Am I wrong?
Am I wrong?
Nov 13, 2006, 8:33 am
#169
Join Date: Oct 2006
Location: BUF
Programs: SPG Plt, HHonors Gold, UA Gold, PC Plat, Marriott Gold
Posts: 880
Missing HH AMEX points
This month i got credited only about 10% of the HH points i should have got with the AMEX. Has this ever happened to someone else? It's never happened to me before, so i was wondering who do i contact - AMEX or HH? thanks!
Nov 13, 2006, 8:50 am
#170
Join Date: Apr 2006
Location: CO hublette
Programs: UA AU MM,HH Diamond,Hyatt Globalist , Marriott Gold
Posts: 2,281
Mine just posted this morning at about 10% of what they should be also. I was ready to freak out, but maybe it is just a little glitch they will fix shortly. At least I know I'm not alone.
Nov 13, 2006, 6:24 pm
#171
Join Date: Jun 2004
Location: Howell, MI
Programs: HH Gold, SPG Gold, NW nothing
Posts: 63
Mine is also a little messed up. I only got the 2500 bonus for the new HH Amex on one stay and not the other 3 stays that I used it on. I did get some 250 point bonus for something I do not know about. I figured it out and got 52 points per dollar on the one stay that did post with the 2500 bonus, not bad. I charged 32k on it othe other day to get the bonus for spending over 5k and will be hitting gold this week on stays and spending.
Nov 14, 2006, 12:31 pm
#172
Join Date: Oct 2006
Location: BUF
Programs: SPG Plt, HHonors Gold, UA Gold, PC Plat, Marriott Gold
Posts: 880
I emailed AMEX through my onilne account account page, and a couple of hours - problem fixed! so if you guys are still waiting around, that would be the route to go
Nov 14, 2006, 2:24 pm
#173
Join Date: Jan 2003
Location: STL
Programs: Hhonors Diamond, Southwest A-list Preferred, Delta Million Miler
Posts: 362
Originally Posted by chrsb
Mine is also a little messed up. I only got the 2500 bonus for the new HH Amex on one stay and not the other 3 stays that I used it on. I did get some 250 point bonus for something I do not know about. I figured it out and got 52 points per dollar on the one stay that did post with the 2500 bonus, not bad. I charged 32k on it othe other day to get the bonus for spending over 5k and will be hitting gold this week on stays and spending.
HHonors® Points & Miles® earned.
Description HHonors Points Miles Earned Paper Stmt Date E-Stmt Date
AMERICAN EXPRESS POINT BONUS 1,693
AMERICAN EXPRESS POINT BONUS 60
AMERICAN EXPRESS POINT BONUS 7,719
Nov 14, 2006, 6:15 pm
#174
Join Date: Apr 2004
Location: Omaha
Programs: AA Life Plat 4mm, Hilton Diamond
Posts: 1,459
I had 5900 points posted for $4100 charged, got the usual this must have been last months points. I said no way, next day an additional 12,500 points posted. Why won't they put the month on our AX postings? I have asked several times the Ax and Diamond desk always agree it is an idea worth a look but nothing happens.
Nov 14, 2006, 7:25 pm
#175
Join Date: Oct 2006
Location: BUF
Programs: SPG Plt, HHonors Gold, UA Gold, PC Plat, Marriott Gold
Posts: 880
turns out amex sends 2 postings - one for regular points and one for bonus points. normally they post together, but this time they didnt.... here's the email i got
Dear freeloader:
Thank you for contacting us via e-mail regarding your Platinum Hilton HHonors Card account.
Our records show that the 1,579 points pertain to the bonus points earned. We are currently waiting for Hilton to confirm receipt of the 8,851 regular points that were sent on 11/12/06 which should occur shortly.
For some reason, the bonus points were posted first. We apologize for any confusion.
I hope this information is helpful to you. If this doesn't answer your question fully, please contact us again.
Sincerely,
Email Servicing Team
American Express Interactive Services
Dear freeloader:
Thank you for contacting us via e-mail regarding your Platinum Hilton HHonors Card account.
Our records show that the 1,579 points pertain to the bonus points earned. We are currently waiting for Hilton to confirm receipt of the 8,851 regular points that were sent on 11/12/06 which should occur shortly.
For some reason, the bonus points were posted first. We apologize for any confusion.
I hope this information is helpful to you. If this doesn't answer your question fully, please contact us again.
Sincerely,
Email Servicing Team
American Express Interactive Services
Nov 14, 2006, 8:39 pm
#176
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
It would be nice if they were a bit more coordinated, but sometimes bonus points post a month after other points. It makes it difficult to keep track... 
Jan 22, 2007, 4:57 pm
#177
Join Date: Jan 2007
Location: Atlanta, GA, USA (ATL)
Programs: UA 1K, HHonors Diamond, Marriott Rewards Silver, Hertz President's Circle
Posts: 222
Delayed points posting from the past week?
Has anybody else had a delay in seeing HHonors points post for the past week or so? I've only had one stay out of three from last week actually post points. The eFolios from the other two stays are showing up, but no points have posted as of yet. Anybody else running into the same issue?
Thanks!
Thanks!
Jan 22, 2007, 5:01 pm
#178
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
It seems to be a known glitch that on occasion the folio will appear ahead of the points. Should correct itself soon.
Jan 22, 2007, 7:31 pm
#180
Join Date: Nov 2006
Location: South Carolina
Programs: Hilton Lifetime Diamond, Delta Gold, Starwood Lifetime Platinum, Marriott Platinum,
Posts: 147
I am missing 2 from last and 1 from the week before.
I called HH and she said a code was missing from the hotel (Myrtle Beach Hilton) and they would need 72 hours to fix. The stay was now 13 days ago and it still has not posted.
I called HH and she said a code was missing from the hotel (Myrtle Beach Hilton) and they would need 72 hours to fix. The stay was now 13 days ago and it still has not posted.